Jobs at Stake

Owns compliance and risk learning experiences, translating complex regulatory requirements into clear, engaging training. Responsibilities include implementing and maintaining an LMS, migrating content and learner records, managing mandatory training reporting, creating targeted programs and assessments, improving engagement through gamification, partnering with Risk, Compliance, Operations and People teams, and using data and AI to improve learning effectiveness.

As a Senior Software Engineer, you'll design and deliver scalable software, lead complex technical projects, and ensure quality code while mentoring junior engineers.

The Customer Success Analyst serves as the first contact for customers, providing support, troubleshooting issues, and enhancing customer satisfaction through effective service. The role involves collaboration with various teams to improve processes and ensure compliance with regulations.

The Customer Success Analyst serves as the first point of contact for customers, addressing inquiries, troubleshooting issues, and providing information about Stake's products and services while ensuring customer satisfaction.

The Marketing Manager - NZ will drive growth and brand engagement in New Zealand, develop marketing strategies, and oversee local campaigns and initiatives.

As Content Producer, you will manage Stake's social media presence, create engaging content, and ensure brand consistency across platforms while analyzing performance data.

Provide customer support across account management, funding, trading, and platform issues through tickets, email, and phone. Investigate complex problems, own resolutions, identify recurring customer pain points, and share insights with Product, Operations, and Engineering. Improve processes, internal knowledge, and customer-facing content while contributing to research, beta testing, bug hunting, and risk-conscious service delivery.

Design and ship intuitive web and mobile investing experiences. Own product initiatives from discovery to launch, use research and data to inform decisions, collaborate with Product and Engineering, contribute to and evolve the design system, and deliver polished, user-focused interactions in a hybrid Sydney role.

Lead growth strategy and systems end-to-end: own business cases, attribution, lifecycle journeys, experimentation and rewards frameworks. Partner cross-functionally with Marketing, Product, Data, Engineering and stakeholders (Risk, Legal, Ops, Finance), mentor junior PMs, evaluate partners/vendors, and drive measurable improvements in activation, engagement, retention and revenue.

Support and improve SMSF operational processes including onboarding, rollovers, account maintenance and compliance. Use SQL/BigQuery to analyze operational data, identify automation opportunities (AI/LLMs), strengthen controls, create documentation and partner across Product, Finance, Compliance and Customer Success to improve customer experience and scalability.

Own end-to-end cash operations: resolve payment queries and deposit exceptions, perform reconciliations, liaise with banking partners, strengthen controls, improve workflows using data, automation and AI, and support partner migrations and treasury initiatives.

Own SMSF quality reviews and assurance frameworks to ensure accurate financial reports, tax returns, minutes and audit correspondence. Drive process and system improvements, ensure timely compliant lodgements, provide technical escalation on complex SMSF/tax matters, coach and upskill the team, and translate regulatory change into operational actions to maintain high-quality SMSF outcomes.

Build, maintain and scale production data pipelines and platforms on GCP (BigQuery, Dataflow, Cloud Storage). Improve data quality, observability, governance and self-service capabilities; partner with engineers, analysts and product teams to design data models and datasets that inform business decisions.

The Software Engineer will design, build, and deliver scalable software, support complex projects, and own system reliability while collaborating with the team.

The Senior Finance Business Partner will support marketing by providing financial insights, forecasts, and decision frameworks to optimize marketing spend and enhance profitability.

Lead Stake's earned media efforts across Australia and New Zealand: build media and creator relationships, craft timely pitches from data and product insights, secure high-impact coverage, prepare spokespeople, manage inbound enquiries and crisis support, and measure earned media against communications OKRs to grow Stake’s share of voice.

Lead risk and compliance for a fast-growing fintech: review customer/marketing communications, manage incidents and breaches, improve controls and governance, run risk assessments across products, third parties, privacy and AI, and deliver risk reporting while partnering with Product, Marketing, Operations and Customer Success.

Prepare annual financial statements and tax returns for SMSF customers, onboard new SMSF clients, support Customer Success, and process accounting transactions (reconciliations, contributions, pensions, rollovers, corporate actions). Investigate and resolve reconciliation differences, handle complex transactions (LRBAs, crypto, foreign investments, derivatives, property), maintain workflow systems and file notes, and collaborate with cross-functional teams.

Manage a growing portfolio of SMSF clients, deliver financial statements, tax returns and compliance obligations, liaise with auditors and stakeholders, improve processes, and support scaling of Stake Super services while ensuring accuracy, timeliness and excellent customer outcomes.

Provide outstanding multi-channel support for account management, trading, deposits/withdrawals and platform use. Investigate and resolve issues, de-escalate complaints, gather customer insights, recommend product and process improvements, collaborate cross-functionally, support compliance, and help scale and automate customer experiences.