Jobs at Stake

Manage a growing portfolio of SMSF clients, deliver financial statements, tax returns and compliance obligations, liaise with auditors and stakeholders, improve processes, and support scaling of Stake Super services while ensuring accuracy, timeliness and excellent customer outcomes.

Own entity-level accounting for Stake Super including month-end close, statutory financial statements, audit management, regulatory reporting, revenue recognition policy, client-money controls, reconciliations, and automation of finance processes.

Lead the Payments engineering squad to build and scale money-movement systems. Own payment processing, banking integrations, reconciliation, fraud controls and operational tooling. Drive architecture, reliability, observability, incident management, and cross-functional collaboration with Product, Operations, Finance, Risk and Compliance. Hire, mentor and grow engineers while shaping technical direction and platform standards to support growth and high availability.

Lead and grow an engineering squad responsible for Stake’s trading platform. Own trading flows, drive operational excellence (on-call, incident response, runbooks), provide technical leadership (architecture, migrations, integrations), manage vendors and cross-functional partners, and embed Risk/Compliance controls while coaching and developing engineers.

Manage complex internal and external complaint and dispute resolution matters (IDR/EDR) from assessment to final resolution. Liaise with Operations, Compliance, Risk, Legal and Customer Support, provide clear written decisions, identify trends and root causes, improve complaint handling processes, and ensure regulatory obligations and positive customer outcomes.

Provide outstanding multi-channel support for account management, trading, deposits/withdrawals and platform use. Investigate and resolve issues, de-escalate complaints, gather customer insights, recommend product and process improvements, collaborate cross-functionally, support compliance, and help scale and automate customer experiences.

The Customer Success Analyst serves as the first contact for customers, providing support, troubleshooting issues, and enhancing customer satisfaction through effective service. The role involves collaboration with various teams to improve processes and ensure compliance with regulations.

The Customer Success Analyst serves as the first point of contact for customers, addressing inquiries, troubleshooting issues, and providing information about Stake's products and services while ensuring customer satisfaction.

Manage a portfolio of SMSF customers, build long-term relationships, deliver high-quality support across phone/chat/ticket channels, resolve complex administration issues, identify journey improvements, partner with internal teams, and drive retention and growth.

Lead the platform engineering team to design, operate and scale cloud-native infrastructure (Kubernetes/GCP). Influence architecture, improve reliability, observability and security, deliver self-service developer tooling, manage a small team, mentor engineers and drive platform initiatives that boost engineering productivity and resilience.

Own and improve Stake’s workplace technology environment, including endpoint, identity and SaaS systems. Deliver reliable, secure IT operations through automation, monitoring, onboarding/offboarding, device lifecycle management and cross-team collaboration to support scaling, compliance and employee experience.

The Marketing Manager - NZ will drive growth and brand engagement in New Zealand, develop marketing strategies, and oversee local campaigns and initiatives.

As Content Producer, you will manage Stake's social media presence, create engaging content, and ensure brand consistency across platforms while analyzing performance data.

Own the growth product strategy and build scalable systems for attribution, experimentation, customer journeys and in-product engagement. Prioritise opportunities, partner with Engineering, Data and Marketing, establish experimentation frameworks, enable measurable activation/retention improvements, and replace manual processes with configurable growth capabilities that multiple teams can use.

Build, operate and maintain high-quality, accessible, responsive front-end applications for Stake's investing platform. Own front-end systems, contribute to architecture and design systems, collaborate with Product and Design, deliver performant, well-tested code, and support production reliability.

Design and ship intuitive web and mobile investing experiences. Own product initiatives from discovery to launch, use research and data to inform decisions, collaborate with Product and Engineering, contribute to and evolve the design system, and deliver polished, user-focused interactions in a hybrid Sydney role.

As a Senior Software Engineer, you'll design and deliver scalable software, lead complex technical projects, and ensure quality code while mentoring junior engineers.

Support and improve SMSF operational processes including onboarding, rollovers, account maintenance and compliance. Use SQL/BigQuery to analyze operational data, identify automation opportunities (AI/LLMs), strengthen controls, create documentation and partner across Product, Finance, Compliance and Customer Success to improve customer experience and scalability.

The Senior Complaints Specialist manages customer complaints and dispute resolutions within IDR and EDR processes, ensuring compliance with regulations and internal policies through effective communication and investigation.

Build, maintain and scale production data pipelines and platforms on GCP (BigQuery, Dataflow, Cloud Storage). Improve data quality, observability, governance and self-service capabilities; partner with engineers, analysts and product teams to design data models and datasets that inform business decisions.