Engineering Manager - Accounts & Onboarding

Stake is looking for an Engineering Manager - Accounts and Onboarding to join us at our brand new Sydney CBD location within a hybrid working model!

We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 750,000+ customers and more than A$5 billion under administration.

At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone. 

Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way.

Our Accounts and Onboarding squad is the front door of Stake and this is a highly influential role across Stake. This role leads the team responsible for the customer journey from signup → onboarding → verification → first meaningful action, as well as the underlying account foundations that keep identity and account integrity strong.

You’ll help the team ship improvements that are both conversion-aware and risk-aware—delivering a seamless experience without compromising trust, security, or compliance requirements.

You will be one of Technology’s key leadership team members, working directly with the CTO and other Engineering Managers and cross-functional senior leadership to build a seamless customer experience for ambitious investors. You will work with a high-performing team of Engineers across Trading, Super and Save product pillars where you’ll gain exposure to Stake’s full suite of products. 

Further responsibilities include: 

• Lead and develop a team of engineers: hiring, onboarding, coaching, feedback, and performance management.
• Own the accounts and onboarding experience end-to-end: signup flows, onboarding orchestration, account lifecycle foundations, and identity/account integrity.
• Partner with Product, Design, and Data to define and improve onboarding outcomes using metrics and experimentation, while coordinating with Risk/Compliance on controls.
• Provide EM-level technical leadership: architecture direction, service boundaries/ownership, privacy/security posture, and quality standards.
• Improve execution and predictability: planning, prioritisation, dependency management, and clear delivery milestones.
• Build strong domain instrumentation: funnel visibility, diagnostics, and crisp operational processes for onboarding issues.

A bit about you

• Experience managing engineering teams shipping customer-facing product flows at scale.
• Strong cross-functional partnership with Product/Design/Data, including metric-driven iteration and tradeoff decisions.
• Excellent people leadership: coaching, growth plans, team health, communication and performance management.
• Sound technical judgement around identity/account systems, reliability, privacy/security, and operational excellence.
• Comfort working across dependencies and ambiguity—creating clarity and alignment.
• Experience improving onboarding funnels, experimentation, and activation metrics.
• Identity/KYC/verification experience (or adjacent risk-sensitive domains).

At Stake, we’re more interested in your attitude than your resume. If you believe this is a role you want to jump into, please apply and let us know why in your cover letter!

You’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks.

Please see on our Careers website the list of benefits under our Grow with Stake program. They include:

• Career relevant development and training with professional development allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Sonder - healthcare, safety support and EAP for you and your immediate family
• Additional leave types (Swap days, Bear Days, TOIL, Compassionate, Sorry Business)
• Discretionary performance bonus and talent referral bonus
• Employee Share Options scheme for senior leaders
• Stake products: SMSF 30% discount on yearly membership fee, $295 AUD annual trading credit and Stake Black account
• Recognition awards and team celebrations

Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women. 

It all comes together to explain why Stake placed 1st in the 2024 AFR BOSS Best Places to Work list for the Banking, Superannuation & Financial Services category, across all of Australia and New Zealand.

Once we've received your application, we'll give it the attention it deserves and you'll hear from us either way. We’re committed to responding to every applicant. If we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.