Jobs at SquareTrade

Perform deep-dive analyses of customer experience metrics (NPS, CSAT, CES), identify root causes, track system defects, synthesize data across sources, influence cross-functional partners, recommend process/product/policy improvements, support large projects, and mentor junior analysts.

Drive deep-dive analyses into customer experience (NPS, CSAT, CES), identify root causes, track system defects, partner cross-functionally, translate ambiguous problems into structured analyses, present data-driven recommendations, and support continuous improvement and large-scale initiatives.

Drive end-to-end design, delivery, and iteration of AI-enabled workflow automation. Partner with business and tech teams to discover processes, design solutions, build and validate automations, support deployment, monitor outcomes, and improve efficiency, accuracy, and controls.

Lead FP&A analytics and commercial governance to protect profitability, reduce losses, and strengthen controls. Drive end-to-end AI use cases—from concept to production—using Microsoft Fabric and Azure tools to improve forecasting, scenario analysis, margin visibility, and decision support. Partner with FP&A and stakeholders to challenge assumptions, surface risks, and embed AI-driven FP&A workflows across the business.

The Claims Administrator supports customer resolutions by managing escalated cases, improving customer experience, and maintaining accurate records using Excel.

Lead channel performance insights across partners to monitor SLAs, KPIs, and partner scorecards. Translate data into actionable recommendations, diagnose root causes, implement scalable process improvements, and drive cross-functional action plans. Build measurement frameworks, coach peers on analytical thinking, and ensure stakeholder alignment to protect brand health and improve customer experience and operational efficiency.

The Growth Manager drives programme performance, manages partner relationships, uses data for insights, ensures operational excellence, and influences internal/external stakeholders.

Design, develop, and maintain secure, scalable microservices and APIs. Implement CI/CD pipelines, monitor production, improve performance and reliability, and practice TDD and pair programming within an Agile XP team. Participate in planning, code reviews, standups, and retrospectives.

The Digital Product Manager will drive CRM capabilities, improve agent efficiency, manage the product roadmap, and work with global teams to enhance customer service and agent experiences.

Lead a small-to-medium engineering team as a hands-on manager and player-coach. Drive architecture, CI/CD, TDD, paired programming, production ownership, technical direction, and collaboration with product stakeholders to deliver customer-facing microservices and meet performance and customer metrics.

Hands-on engineering manager leading small-to-medium teams to build and run customer-facing microservice applications. Drives architecture, CI/CD, paired programming, TDD, production ownership, mentoring, and cross-functional collaboration with product and stakeholders.

The Digital Product Manager will oversee partner integrations and onboarding, ensuring aligned product delivery and enhancing customer experiences. Responsibilities include defining product lifecycle management, collaborating with stakeholders, and driving solutions in a technology-driven environment.

The Digital Product Manager will oversee partner integrations and onboarding, enhancing customer experiences and drive solutions for complex integration challenges while collaborating with various departments to align product strategy with business goals.

The Digital Product Manager will oversee partner integrations, enhance customer experiences, and manage product lifecycles while aligning with business outcomes.

Serve as a strategic analytical partner driving complex financial planning, forecasting, modeling, and variance analysis. Build predictive models, dashboards, and business cases; provide executive-ready insights, guide cross-functional decisions, mentor junior analysts, and improve forecasting, reporting automation, and data governance.

The FP&A Manager will oversee financial planning, profitability monitoring, and budgeting, collaborating closely with finance and operations teams to support business growth in Europe.

Design, build, and maintain automated reporting, monitoring, and alerting solutions. Develop Power BI dashboards and scalable reporting to surface operational and customer experience issues, automate analytical workflows, analyze cross-system datasets, partner with stakeholders, and support continuous improvement and large projects with data-driven recommendations.

Lead fraud strategy for Trust & Safety by analyzing fraud vectors, developing and owning fraud rules and KPIs, partnering with operations and cross-functional teams, and implementing data-driven solutions to reduce losses, improve prevention efficiency, and minimize customer friction globally.

The Director of Growth Strategy will lead P&L management, strategy development, account maintenance, and profitability initiatives, closely collaborating with internal and retail partner teams in a fast-paced environment.

The Director of Growth Strategy will oversee the P&L for major retail partnerships, manage growth and profitability initiatives, and collaborate with cross-functional teams to enhance customer experience and retail execution.