Jobs at SquareTrade

Own and support the roadmap, backlog, discovery, and lifecycle management of SquareTrade’s My Account digital platform. Improve onboarding, account management, self-service, and customer lifecycle experiences through data-driven prioritization and measurable outcomes. Collaborate with operations, customer experience, marketing, partners, engineering, and global product teams to define solutions, manage risks, and deliver intuitive customer and service-agent experiences.

Leads first-line governance and oversight for underwriting, product design, distribution, claims, outsourcing, and customer outcomes within a regulated European insurer. Owns risk appetite implementation, fair value, monitoring, incident remediation, portfolio performance, and regulator-ready reporting. Challenges outsourced providers and intermediaries, supports governance forums and board reporting, and collaborates with pricing, actuarial, risk, compliance, legal, claims, and commercial teams. Requires strong insurance expertise, senior stakeholder influence, and fluency in English plus French or Dutch.

Leads commercial strategy and analytics for the North America Mobile business. Develops differentiated protection and lifecycle solutions, evaluates new revenue opportunities, builds financial business cases, supports RFPs, and shapes product, pricing, and go-to-market strategy. Partners with Business Development, Product, Finance, and senior executives to drive investment decisions, budgeting, forecasting, client adoption, and profitable growth. The role also requires leading talent and presenting recommendations to C-suite stakeholders.

Leads North American mobile commercial strategy, analytics, product solution design, business case development, pricing, and partnership opportunities. Translates market, client, operational, and financial insights into profitable protection and lifecycle offerings. Partners with Business Development, Product, Finance, and senior executives on RFPs, budgeting, forecasting, P&L analysis, multi-year strategy, and enterprise investment decisions. The role also recruits and manages talent and requires up to 20% travel.

Design, build, deploy, and operate scalable Python and Spring Boot applications, APIs, microservices, and distributed systems. Develop generative AI applications integrating LLMs, tools, and enterprise services. Use AWS, Docker, Kubernetes, Kafka, PostgreSQL, and CI/CD platforms to deliver secure, observable, highly available services. Participate in architecture, testing, code reviews, troubleshooting, production support, and cross-functional collaboration in an Agile XP environment.

Lead strategy, vision, roadmap, and delivery for media-driven claim experiences and enterprise trust & safety. Own product lifecycle end-to-end, align cross-functional stakeholders, drive discovery and data-informed decisions, enable engineering delivery, and measure business outcomes.

Lead and optimise claims operations to ensure compliance, high-quality customer outcomes, and cost control. Define and monitor KPIs/SLAs, improve processes and claims platform functionality, develop claims strategy and internalisation plans, and collaborate cross-functionally and with external partners to drive performance and profitability.

Support European compliance by monitoring regulatory developments, implementing policies, performing horizon scanning, preparing regulatory reports, executing compliance monitoring, reviewing third-party due diligence, contributing to training, assisting Board reporting, and managing sanctions screening and escalations across multiple jurisdictions.

Drive channel performance visibility and partner outcomes via analytics. Monitor SLAs and KPIs, identify root causes, develop action plans, implement process improvements, and influence cross-functional and partner behavior. Build measurement frameworks, report insights using BI tools, track execution, and coach peers to improve customer experience and operational efficiency.

Lead supplier partnership strategy and performance by applying advanced analytics, developing scorecards, managing RFP/RFQ and negotiations, overseeing supplier relationships, mentoring juniors, and driving cross-functional initiatives to improve cost, resiliency, and customer outcomes.

The Growth Manager drives programme performance, manages partner relationships, uses data for insights, ensures operational excellence, and influences internal/external stakeholders.

Lead field sales within a defined Canadian territory by executing partner playbooks, building relationships with senior and store partners, delivering business insights, prioritizing contact strategy, and driving territory performance. Operate independently, influence channel leadership, support frontline associates, adapt to changing needs, and travel extensively to execute initiatives and improve partner results.

The FP&A Manager will oversee financial planning, profitability monitoring, and budgeting, collaborating closely with finance and operations teams to support business growth in Europe.

Lead product strategy and delivery for customer-facing voice channels (conversational AI, IVR, contact center). Drive discovery, define roadmap and backlog, collaborate with vendors and engineering partners, measure outcomes, and improve agent and customer experiences.