Jobs at SquareTrade

Own the end-to-end recruitment lifecycle across multiple departments, partnering with hiring managers, sourcing candidates, and building talent pipelines. Lead recruitment process transformation, reporting, automation, and continuous improvement. Manage culture-fit assessments, employer branding, candidate experience, and stakeholder communications. The role also supports hiring-manager training and requires frequent partner-site travel plus monthly international travel to London headquarters.

Own and support the My Account digital product roadmap, discovery, backlog, and lifecycle management. Partner with operations, customer experience, marketing, partners, engineering, and global product teams to improve self-service customer journeys. Use customer feedback, KPIs, and experimentation to prioritize work, define measurable outcomes, guide solution design, manage risks, and deliver scalable experiences that improve engagement, retention, satisfaction, and support efficiency.

Own and support the My Account digital product roadmap, backlog, discovery, and lifecycle management. Partner with operations, customer experience, marketing, partner management, engineering, and global product teams to improve self-service customer journeys. Use KPIs, customer feedback, and experimentation to prioritize initiatives, define outcomes, manage risks, and deliver scalable experiences that increase engagement, retention, satisfaction, and efficiency.

Lead forecasting methodology and analytical strategy for warranty claims across product categories. Build predictive and financial models, translate operational data into actionable plans, partner with Finance and cross-functional leaders, produce executive reporting, improve reporting processes, and develop team capabilities through coaching and succession planning.

Lead strategy, vision, roadmap, and delivery for media-driven claim experiences and enterprise trust & safety. Own product lifecycle end-to-end, align cross-functional stakeholders, drive discovery and data-informed decisions, enable engineering delivery, and measure business outcomes.

Lead and optimise claims operations to ensure compliance, high-quality customer outcomes, and cost control. Define and monitor KPIs/SLAs, improve processes and claims platform functionality, develop claims strategy and internalisation plans, and collaborate cross-functionally and with external partners to drive performance and profitability.

Support European compliance by monitoring regulatory developments, implementing policies, performing horizon scanning, preparing regulatory reports, executing compliance monitoring, reviewing third-party due diligence, contributing to training, assisting Board reporting, and managing sanctions screening and escalations across multiple jurisdictions.

Drive channel performance visibility and partner outcomes via analytics. Monitor SLAs and KPIs, identify root causes, develop action plans, implement process improvements, and influence cross-functional and partner behavior. Build measurement frameworks, report insights using BI tools, track execution, and coach peers to improve customer experience and operational efficiency.

Lead supplier partnership strategy and performance by applying advanced analytics, developing scorecards, managing RFP/RFQ and negotiations, overseeing supplier relationships, mentoring juniors, and driving cross-functional initiatives to improve cost, resiliency, and customer outcomes.

The Growth Manager drives programme performance, manages partner relationships, uses data for insights, ensures operational excellence, and influences internal/external stakeholders.

Provide pragmatic, business-focused legal counsel across commercial contracts, product development, employment, privacy, litigation, and corporate governance. Lead legal projects, manage outside counsel, build scalable processes, and supervise other attorneys while partnering cross-functionally to reduce friction and ensure regulatory compliance for a growing global business.

Lead a small-to-medium engineering team as a hands-on manager and player-coach. Drive architecture, CI/CD, TDD, paired programming, production ownership, technical direction, and collaboration with product stakeholders to deliver customer-facing microservices and meet performance and customer metrics.

Hands-on engineering manager leading small-to-medium teams to build and run customer-facing microservice applications. Drives architecture, CI/CD, paired programming, TDD, production ownership, mentoring, and cross-functional collaboration with product and stakeholders.

Lead field sales within a defined Canadian territory by executing partner playbooks, building relationships with senior and store partners, delivering business insights, prioritizing contact strategy, and driving territory performance. Operate independently, influence channel leadership, support frontline associates, adapt to changing needs, and travel extensively to execute initiatives and improve partner results.

The FP&A Manager will oversee financial planning, profitability monitoring, and budgeting, collaborating closely with finance and operations teams to support business growth in Europe.

Lead product strategy and delivery for customer-facing voice channels (conversational AI, IVR, contact center). Drive discovery, define roadmap and backlog, collaborate with vendors and engineering partners, measure outcomes, and improve agent and customer experiences.