Jobs at SquareTrade

Develop and maintain secure, scalable, high-performance microservices and APIs using Java and modern frameworks. Build CI/CD pipelines across AWS and Azure, monitor production systems, and improve reliability and performance. Participate in Agile XP practices including pair programming, TDD, planning, code reviews, standups, and retrospectives while collaborating with engineering, product, design, and development teams.

Develop service strategy, identify and evaluate new opportunities, design experiments and pilots, build business cases, and guide validated ideas toward launch. The role synthesizes customer, market, financial, and operational evidence into recommendations for senior leaders, influences cross-functional teams, and builds repeatable innovation capabilities. It is a senior individual-contributor position requiring strategic judgment, executive communication, advanced analysis, and the ability to turn ambiguous questions into evidence-backed decisions and action.

Provides production support and system escalation management for global customer and agent-facing platforms. Responsibilities include troubleshooting, issue replication, monitoring Datadog and Amplitude signals, documenting business impact, coordinating engineering and product teams, managing escalations, supporting compliance processes, and using SQL, dashboards, and AI tools to identify trends and improve triage. The role also serves as a regional technical concierge and subject matter expert for SquareTrade systems and service processes.

Design, build, and operate scalable Python and Spring Boot applications, APIs, microservices, and distributed backend systems. Develop cloud-native and Generative AI solutions integrating LLMs, enterprise services, and business workflows. Deploy services with AWS, Docker, Kubernetes, and CI/CD platforms while ensuring resiliency, security, observability, and high availability. Troubleshoot production systems, participate in architecture and code reviews, write automated tests, and collaborate across engineering, product, and platform teams.

Administer and optimize cloud-native PostgreSQL databases across AWS production, QA, and development environments. Responsibilities include access control, backups, disaster recovery, patching, upgrades, replication, scaling, performance tuning, SQL code review, schema support, and SQL Server maintenance. The role participates in 24x7 on-call support and collaborates with Engineering, IT, QA, and Data & Analytics teams.

Manage and optimize cloud-native PostgreSQL databases across AWS production, QA, and development environments. Responsibilities include access control, backups, disaster recovery, patching, upgrades, replication, scaling, performance tuning, SQL code review, schema support, SQL Server administration, and 24x7 on-call support. The role collaborates with IT, Engineering, QA, and Data & Analytics teams to maintain secure, highly available database infrastructure.

Manage and optimize cloud-native PostgreSQL databases across AWS production, QA, and development environments. Responsibilities include access control, backups, disaster recovery, patching, upgrades, replication, scaling, performance tuning, SQL code review, schema support, and Microsoft SQL Server administration. The role requires advanced SQL expertise, scripting for automation, capacity planning, cross-functional collaboration, and participation in a 24x7 on-call rotation.

Leads first-line governance and oversight for underwriting, product design, distribution, claims, outsourcing, and customer outcomes within a regulated European insurer. Owns risk appetite implementation, fair value, monitoring, incident remediation, portfolio performance, and regulator-ready reporting. Challenges outsourced providers and intermediaries, supports governance forums and board reporting, and collaborates with pricing, actuarial, risk, compliance, legal, claims, and commercial teams. Requires strong insurance expertise, senior stakeholder influence, and fluency in English plus French or Dutch.

Leads commercial strategy and analytics for the North America Mobile business. Develops differentiated protection and lifecycle solutions, evaluates new revenue opportunities, builds financial business cases, supports RFPs, and shapes product, pricing, and go-to-market strategy. Partners with Business Development, Product, Finance, and senior executives to drive investment decisions, budgeting, forecasting, client adoption, and profitable growth. The role also requires leading talent and presenting recommendations to C-suite stakeholders.

Leads North American mobile commercial strategy, analytics, product solution design, business case development, pricing, and partnership opportunities. Translates market, client, operational, and financial insights into profitable protection and lifecycle offerings. Partners with Business Development, Product, Finance, and senior executives on RFPs, budgeting, forecasting, P&L analysis, multi-year strategy, and enterprise investment decisions. The role also recruits and manages talent and requires up to 20% travel.

Design, build, deploy, and operate scalable Python and Spring Boot applications, APIs, microservices, and distributed systems. Develop generative AI applications integrating LLMs, tools, and enterprise services. Use AWS, Docker, Kubernetes, Kafka, PostgreSQL, and CI/CD platforms to deliver secure, observable, highly available services. Participate in architecture, testing, code reviews, troubleshooting, production support, and cross-functional collaboration in an Agile XP environment.

Lead and optimise claims operations to ensure compliance, high-quality customer outcomes, and cost control. Define and monitor KPIs/SLAs, improve processes and claims platform functionality, develop claims strategy and internalisation plans, and collaborate cross-functionally and with external partners to drive performance and profitability.

Support European compliance by monitoring regulatory developments, implementing policies, performing horizon scanning, preparing regulatory reports, executing compliance monitoring, reviewing third-party due diligence, contributing to training, assisting Board reporting, and managing sanctions screening and escalations across multiple jurisdictions.

The Growth Manager drives programme performance, manages partner relationships, uses data for insights, ensures operational excellence, and influences internal/external stakeholders.

The FP&A Manager will oversee financial planning, profitability monitoring, and budgeting, collaborating closely with finance and operations teams to support business growth in Europe.