Jobs at SquareTrade

The Growth Manager drives programme performance, manages partner relationships, uses data for insights, ensures operational excellence, and influences internal/external stakeholders.

The Claims Administrator supports customer resolutions by managing escalated cases, improving customer experience, and maintaining accurate records using Excel.

Provide pragmatic, business-focused legal counsel across commercial contracts, product development, employment, privacy, litigation, and corporate governance. Lead legal projects, manage outside counsel, build scalable processes, and supervise other attorneys while partnering cross-functionally to reduce friction and ensure regulatory compliance for a growing global business.

Lead a small-to-medium engineering team as a hands-on manager and player-coach. Drive architecture, CI/CD, TDD, paired programming, production ownership, technical direction, and collaboration with product stakeholders to deliver customer-facing microservices and meet performance and customer metrics.

Hands-on engineering manager leading small-to-medium teams to build and run customer-facing microservice applications. Drives architecture, CI/CD, paired programming, TDD, production ownership, mentoring, and cross-functional collaboration with product and stakeholders.

Lead field sales within a defined Canadian territory by executing partner playbooks, building relationships with senior and store partners, delivering business insights, prioritizing contact strategy, and driving territory performance. Operate independently, influence channel leadership, support frontline associates, adapt to changing needs, and travel extensively to execute initiatives and improve partner results.

Lead product strategy and execution for the My Account platform to deliver intuitive, self-service customer experiences. Drive discovery, define roadmap and KPIs, partner with engineering and cross-functional teams, prioritize backlog, and ensure outcome-focused delivery that improves customer satisfaction and reduces support costs.

The Digital Product Manager will oversee partner integrations and onboarding, ensuring aligned product delivery and enhancing customer experiences. Responsibilities include defining product lifecycle management, collaborating with stakeholders, and driving solutions in a technology-driven environment.

The FP&A Manager will oversee financial planning, profitability monitoring, and budgeting, collaborating closely with finance and operations teams to support business growth in Europe.

The Digital Product Manager will oversee partner integrations and onboarding, enhancing customer experiences and drive solutions for complex integration challenges while collaborating with various departments to align product strategy with business goals.

The Digital Product Manager will oversee partner integrations, enhance customer experiences, and manage product lifecycles while aligning with business outcomes.

Design, build, and maintain automated reporting, monitoring, and alerting solutions. Develop Power BI dashboards and scalable reporting to surface operational and customer experience issues, automate analytical workflows, analyze cross-system datasets, partner with stakeholders, and support continuous improvement and large projects with data-driven recommendations.

Lead fraud strategy for Trust & Safety by analyzing fraud vectors, developing and owning fraud rules and KPIs, partnering with operations and cross-functional teams, and implementing data-driven solutions to reduce losses, improve prevention efficiency, and minimize customer friction globally.

Lead product strategy and delivery for customer-facing voice channels (conversational AI, IVR, contact center). Drive discovery, define roadmap and backlog, collaborate with vendors and engineering partners, measure outcomes, and improve agent and customer experiences.

Lead forecasting methodology and analytical strategy for warranty claims across product categories. Build predictive and financial models, translate operational data into actionable plans, partner with Finance and cross-functional leaders, produce executive reporting, improve reporting processes, and develop team capabilities through coaching and succession planning.

Provide fixed-term maternity cover delivering legal and regulatory support across European operations. Draft and negotiate contracts, update customer-facing documentation, advise on product, claims and compliance matters, support data protection (DPIAs, incident handling, DSARs), manage investigations and reporting, prepare internal reports, supervise junior lawyers, and ensure smooth handover and continuity across stakeholders and external counsel.

Lead strategy, vision, roadmap, and delivery for media-driven claim experiences and enterprise trust & safety. Own product lifecycle end-to-end, align cross-functional stakeholders, drive discovery and data-informed decisions, enable engineering delivery, and measure business outcomes.

Lead and optimise claims operations to ensure compliance, high-quality customer outcomes, and cost control. Define and monitor KPIs/SLAs, improve processes and claims platform functionality, develop claims strategy and internalisation plans, and collaborate cross-functionally and with external partners to drive performance and profitability.

Support European compliance by monitoring regulatory developments, implementing policies, performing horizon scanning, preparing regulatory reports, executing compliance monitoring, reviewing third-party due diligence, contributing to training, assisting Board reporting, and managing sanctions screening and escalations across multiple jurisdictions.

Design, develop, and maintain secure, scalable microservices and APIs. Integrate Generative AI modules (ChatGPT, Gemini, RAG). Build and operate CI/CD pipelines and support deployments across AWS and Azure. Monitor and improve production systems, troubleshoot issues, and practice XP methodologies including pair programming and TDD.