Teams at Sprout Solutions

The SME Customer Success Manager ensures SME accounts realize value from Sprout's products, driving renewals and growth through client engagement and maximizing system usage. Responsibilities include understanding client goals, facilitating communication, and acting as a consultant for solutions.

The Enterprise Account Director manages strategic enterprise accounts, engages with C-level clients, provides insights on HR technology solutions, and ensures client satisfaction and retention.

Serve as the payroll and HR subject-matter expert, supporting clients with payroll processing, demos, issue resolution, onboarding processes, and liaising with development for fixes and enhancements. Maintain industry knowledge and build trusted client relationships while assisting pre/post-sales activities and meeting contractual metrics.