DIRECTLY REPORTS TO:
Head of Customer Success Management
MAIN AREA OF RESPONSIBILITY:
As an Enterprise Customer Success Manager, your responsibility is to ensure our largest and most strategic clients realize the full value of their investment with Sprout. Your primary role is to ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence. Alongside this, establish executive relationships with all of the account’s stakeholders.
TASKS:
● Account Plan Execution
○ Should gain deep understanding of the client’s strategic priorities, goals and key business objectives of each department level
○ Proactively identify performance gaps and other risks of churn
○ Increase account value through upsells and network expansion
● Strong engagement with internal and external stakeholders
○ Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects
● Leverage Technology and Industry Experience
○ Must have excellent product knowledge to be able to recommend best practices on system usage/configuration to complement client’s business processes
○ Must study industry specific to client to be able to understand trends and best practices to achieve process excellence
QUALIFICATIONS | COMPETENCIES:
● 3-5 years with account management/customer success experience in handling enterprise accounts
● Has experience in the tech industry
● 30% remote work (face to face client meetings included)
● Preferably has experience working in SaaS companies
● Preferably has some experience in HR & Payroll.
Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.
Disclaimer
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I intend to apply for a position with Sprout Solutions Inc.
I voluntarily sent my Resume/CV to Sprout Solutions Inc.
I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.
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What We Do
Sprout is a rapidly growing SaaS company aimed to create paradigm-changing solutions for the Philippines. Our goal is to help small, medium-sized, and large enterprise Philippine businesses grow through our suite of backend solutions that address end-to-end HR challenges - especially with the new normal of hybrid work we are all experiencing. With over 1,000 clients across a number of industries, and with a leadership position in the BPO market, Sprout is uniquely qualified due to our laser focus and keen understanding of the intricate nuances of Philippine HR. The Sprout Ecosystem, a comprehensive and effective cloud-based People Platform, is a powerful and completely secure solution that not only allows companies to manage all their HR in one place, with one employee user interface and open API to leverage other enterprise data but also gives invaluable analytics that aid in better enterprise-wide decision-making. Our team is all about individuals who genuinely want to make things better for Filipinos, and actually have the courage to do something about it. We believe that local talent, combined with diverse international talent, united by a common passion and core values, are not just able to build world-class products, but are also able to ignite digital transformational change that will revolutionize a whole economy.
