Teams at Sprout Social

Generates new business through outbound prospecting, cold calls, emails, and campaigns. Identifies customer needs, presents product value, qualifies opportunities, schedules discovery calls, and partners with Account Executives to build pipeline. Maintains prospect data, applies sales coaching and AI-driven research tools, meets activity and revenue targets, and eventually mentors new hires. The role requires working from the Chicago office at least three days per week.

Leads go-to-market financial planning and analysis, partnering with Sales, Revenue Operations, and Partnerships leadership. Owns GTM reporting, P&L planning, forecasting, variance analysis, financial modeling, pipeline and bookings analysis, sales capacity planning, quota setting, and compensation design. Builds scalable reporting and data solutions using Pigment, Salesforce, Tableau, and SQL while providing strategic insights on pricing, packaging, revenue, and business performance.

Drive customer adoption, satisfaction, retention, and growth across a high volume of accounts. Lead training and value discussions, execute scalable customer-success playbooks, monitor usage and health metrics, resolve inquiries, identify churn risks, and uncover growth opportunities. Partner with Product and Engineering on process improvements and automation while contributing to internal resources, reporting, and customer-success best practices.