Jobs at Sprinklr

Generates and qualifies large-enterprise sales opportunities across ASEAN and North Asia. The role develops targeted prospecting strategies, researches accounts, engages senior stakeholders in Mandarin and English, qualifies opportunities, creates pipeline, maintains CRM data, and shares market intelligence. It partners closely with Account Executives and builds expertise in CCaaS, customer experience management, digital engagement, and AI-enabled contact center solutions.

Build and lead Sprinklr’s global Services Excellence organization, establishing the operating model, governance, portfolio standards, commercial controls, demand and workforce planning, delivery quality frameworks, process transformation, systems requirements, data governance, and executive reporting. The role partners across Services, Sales, Finance, Product, Customer Success, and Revenue Operations to improve scalability, forecast accuracy, margins, delivery consistency, and customer outcomes.

Drive new enterprise SaaS revenue through account and territory planning, prospect research, and field-based sales. Build C-level relationships (CMO, COO, CTO), identify decision makers and champions, manage complex enterprise deals, and continuously grow industry and product knowledge to exceed client expectations.

Leads end-to-end SaaS platform implementation and managed services programs for enterprise customers. Responsibilities include program governance, stakeholder and resource management, budgeting, risk and change management, SLA oversight, cross-functional coordination, consultant leadership, operational reporting, customer onboarding, and growth opportunities. The role ensures timely, in-scope, in-budget delivery, strong customer satisfaction, predictable operations, and customer value realization across globally distributed engagements.

Lead cloud infrastructure engineering efforts focused on designing, deploying, automating, and optimizing highly available SaaS environments. Responsibilities include managing Kubernetes and Docker-based microservices, maintaining CI/CD pipelines, troubleshooting production systems, improving scalability and reliability, enforcing cloud security practices, and mentoring engineers. The role requires extensive experience with Azure or GCP, infrastructure-as-code, configuration management, databases, observability, cloud-native technologies, and Unix/Linux administration.

Leads complex enterprise customer partnerships, adoption, transformation, and value-realization programs. Builds success plans, monitors customer health and usage data, conducts executive business reviews, drives adoption, coordinates cross-functional teams, resolves blockers, and identifies retention and expansion opportunities. Owns high-value customers across complex stakeholder and technical environments, coaches colleagues, and develops governance practices. Requires Japanese and English proficiency, enterprise customer success or consulting experience, strong commercial judgment, executive communication, and travel within Japan.

Partners with Sales and Customer Success teams on enterprise sales engagements. Leads discovery sessions, researches client needs, designs and presents tailored SaaS solutions, facilitates workshops and proof-of-concepts, and translates platform capabilities into business value. Collaborates with Product, Engineering, Marketing, and Customer Success to create solution architectures and compelling demonstrations. Requires expertise in marketing technology, customer experience, digital transformation, integrations, and executive-level presentations, with up to 40% travel.

Deploy, automate, maintain, troubleshoot, and scale cloud infrastructure and backend systems. Build CI/CD pipelines, manage Docker and Kubernetes microservices, design highly available cloud environments, and improve infrastructure automation, observability, security, and compliance. The role also involves code reviews, mentoring junior engineers, collaborating with stakeholders on cloud strategy, and supporting development teams with continuous integration tools and best practices.

Supports enterprise sales cycles through customer discovery, solution design, demonstrations, workshops, proof-of-concept engagements, and value consulting. Develops solution architectures and integration approaches, translates technical capabilities into business outcomes, and collaborates with Sales, Product, Engineering, Customer Success, and Marketing. Requires native-level Japanese, business English, enterprise technology consulting or sales engineering experience, strong presentation skills, and the ability to travel within Japan.

Plan and execute integrated B2B marketing and account-based marketing campaigns across email, content, webinars, paid media, social, web, and sales outreach. Develop audience strategies, messaging, campaign briefs, account-specific assets, timelines, and stakeholder updates. Monitor engagement, conversion, buying-group coverage, pipeline, and account outcomes, translating performance data into optimization actions. Coordinate cross-functional teams, agencies, budgets, and campaign operations while building scalable ABM playbooks and processes.

Lead enterprise customer success programs for Fortune 100 clients, driving product adoption, value realization, ROI, customer enablement, retention, and expansion. Build executive relationships, analyze customer health and usage data, identify adoption risks and upsell opportunities, coordinate cross-functional teams, advocate for customer needs, and oversee transformational initiatives across complex customer experience organizations.

The job description does not provide specific responsibilities or qualifications. Based on the title, the role likely supports sales deal strategy, pricing, structuring, and commercial decision-making for enterprise software opportunities.

Develop new enterprise software business by planning territories and accounts, researching prospects, creating opportunities, identifying decision-makers, and building executive-level champions. The role requires consultative relationship-building with CMO, COO, and CTO stakeholders, understanding customer experience needs, positioning Sprinklr’s Unified-CXM platform, tracking industry and competitors, and closing complex enterprise SaaS deals.

Manages enterprise customer relationships and helps clients maximize adoption, consumption, retention, and expansion of Sprinklr’s CCAAS and social technology platform. Responsibilities include designing and configuring solutions, supporting campaigns and workflows, providing training, identifying optimization and upsell opportunities, improving operational efficiency, managing stakeholders, and collaborating with product and engineering teams on platform enhancements.

Support managed services delivery for Sprinklr CCaaS customers by configuring, maintaining, and optimizing digital and voice contact-center solutions. Responsibilities include routing, queues, IVR flows, workflows, SLAs, bots, integrations, troubleshooting, monitoring operational metrics, user onboarding, training, documentation, and post-launch enhancements. The consultant collaborates with lead consultants, customer stakeholders, Customer Success, and Sales teams to maintain platform stability, adoption, and alignment with business needs.

Leads managed services delivery for CCaaS customers by translating business requirements into scalable platform solutions. Responsibilities include configuring omnichannel workflows, routing, IVR, case management, SLAs, bots, and integrations; optimizing contact center performance; managing post-go-live changes; leading training; and advising stakeholders on adoption, automation, and continuous improvement.

Manage a portfolio of 5–7 enterprise client accounts and lead end-to-end program delivery. Responsibilities include scope, budget, schedules, risks, issues, change control, resource allocation, stakeholder communication, forecasting, and executive relationship management. Coordinate multicultural, multi-geography consulting and delivery teams, drive measurable client outcomes, provide status reporting, mentor team members, and ensure high-quality implementation of Sprinklr’s SaaS platform.

Lead end-to-end Sprinklr platform implementations, including discovery, requirements analysis, solution design, configuration, testing, training, deployment, and support procedures. Serve as the primary client contact, diagnose issues, recommend best practices, provide social insights, and manage client relationships. Support sales growth, develop practice assets, and present at industry events while delivering solutions under tight deadlines.

Manage end-to-end enterprise CCaaS implementations for global, multi-market customers. Responsibilities include project planning, stakeholder and executive communication, scope and change control, risk mitigation, resource allocation, forecasting, status reporting, and leading cross-functional delivery teams. The role requires deep Sprinklr platform and contact center operations knowledge, along with expertise in global rollouts, deployment models, software development life cycles, and customer business requirements.

Partner with EMEA Sales to structure complex SaaS transactions, evaluating pricing, discounts, margins, contract terms, ARR, revenue recognition, billing, tax, credit, and contractual risks. Coordinate cross-functional approvals and ensure accurate execution in Salesforce CPQ and downstream systems. Develop recommendations, playbooks, training, and decision frameworks while improving commercial policies, workflows, approval processes, and systems. Serve as a regional point of leadership and trusted advisor to Sales and senior stakeholders.