Jobs at Sprinklr

The role focuses on ensuring customer value from Sprinklr's platform, managing relationships, providing solutions, and optimizing service delivery in the CCaaS industry.

The Senior Helpdesk Analyst provides IT support for Sprinklr, focusing on both local and global user assistance, hardware setup, troubleshooting, and integrating AI-driven solutions for improved service delivery.

Lead and mentor implementation consultants to deliver Sprinklr platform deployments. Manage multiple concurrent implementations, own client relationships, define regional strategies, develop best practices, mitigate risks, report KPIs, and ensure alignment with sales, product, and customer success.

Lead enterprise Professional Services projects for top customers, managing a portfolio of 5-7 accounts. Drive scope, change, risk, stakeholder engagement, cross-functional coordination, reporting, and client satisfaction while guiding multicultural teams and shaping Sprinklr-based solutions.

The Customer Success Manager is responsible for driving adoption and value for Sprinklr's clients, managing relationships, and ensuring seamless onboarding and usage of the platform, along with providing strategic product advice and optimizing customer experiences.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

The Lead Customer Success Manager at Sprinklr will manage customer relationships, drive product adoption, ensure customer success metrics are achieved, and identify upsell opportunities while overseeing cross-functional teams to deliver impactful customer solutions.

Lead delivery and optimize Sprinklr CXM and CCaaS implementations for enterprise clients. Manage managed-services engagements, configure platform solutions, train users, identify optimizations, support sales/success teams, and maintain platform relevance and industry expertise.

Sell Sprinklr's Unified-CXM SaaS platform to large enterprise accounts. Identify, negotiate, and close major deals with CMOs/CTOs, build multi-stakeholder relationships, generate leads via networking, and continuously learn and improve to drive revenue growth.

Lead revenue accounting for a SaaS business: analyze complex contracts for ASC 606 revenue recognition, act as technical revenue SME, manage monthly/quarterly/annual close and commissions, prepare disclosures and forecasts, drive revenue system implementations and UAT, collaborate cross-functionally, and support audits and SOX controls.

The Implementation Consultant at Sprinklr leads project lifecycles, ensuring effective onboarding and value from the Sprinklr platform while providing client support and best practice recommendations.

Lead end-to-end managed services delivery for high-ARR enterprise SaaS customers. Establish governance, SLAs, and KPIs; drive service automation and operational excellence across digital and voice contact center ecosystems; manage critical escalations; orchestrate cross-functional global teams; and translate technical issues into business outcomes to improve retention and renewals.

Serve as the technical advocate for customers in an account management role, ensuring effective support, driving product adoption, and managing technical issues within various contact center solutions.

Manage a team of SDRs, train them, plan hiring and onboarding, improve sales development KPIs, and refine sales processes. Drive opportunity management and establish performance metrics to enhance team productivity.

Manage reception and visitor experience, coordinate meeting rooms and logistics across regional offices, handle daily office operations, vendor and facilities liaison, mail and inventory management, access control and safety procedures, plan internal events, and produce monthly office reports.

Lead end-to-end delivery of enterprise CCaaS and Unified-CXM implementations, managing discovery through hypercare. Own governance, milestones, integrations, testing, cutover, financial and operational hygiene, stakeholder engagement, cross-functional coordination, and value realization. Travel up to 10%.

Manage a team of Success Managers for large enterprise customers, ensuring success, retention, and growth while driving internal collaboration across teams.

The Large Enterprise Account Executive at Sprinklr will engage senior stakeholders to manage complex enterprise deals across North Asia and build tailored solutions, fostering long-term relationships with major brands.

Backend engineer role to design and implement massively scalable distributed systems. Contribute to architecture, build reusable libraries, solve complex problems, and work with technologies like Kafka, Spark, NoSQL stores, and search. Collaborate in agile teams and drive product ownership.

Leads end-to-end SaaS platform implementation and managed services programs for enterprise customers. Responsibilities include program governance, stakeholder and resource management, budgeting, risk and change management, SLA oversight, cross-functional coordination, consultant leadership, operational reporting, customer onboarding, and growth opportunities. The role ensures timely, in-scope, in-budget delivery, strong customer satisfaction, predictable operations, and customer value realization across globally distributed engagements.