Jobs at Sprinklr

Lead a New England enterprise sales territory and team responsible for a $6–10 million annual revenue target. Coach, develop, and assess sales representatives; support strategic enterprise deals; apply MEDDPICC and Force Management methodologies; manage sales information, transactions, and performance; and collaborate with solutions consulting and marketing. The role requires extensive enterprise software sales leadership, customer experience expertise, relationship building, networking, industry event participation, and travel.

Leads a Central/Midwest strategic sales territory and manages a team of enterprise software sales representatives. Responsibilities include coaching and developing sales talent, driving revenue attainment, supporting complex SaaS deals, managing sales processes and performance, analyzing sales activity, and collaborating with solutions consulting and marketing teams. The role requires enterprise sales leadership, customer experience expertise, relationship building, industry event participation, and travel.

Develop enterprise sales revenue through account and territory planning, prospecting, and field-based sales activities. Identify decision-makers, build executive-level relationships, create champions, understand customer needs, and close complex SaaS opportunities. The role requires expanding key accounts, pursuing new business, researching markets and competitors, and influencing stakeholders across large organizations.

Leads and develops enterprise Customer Success Managers across the West region. Drives customer adoption, value realization, retention, renewals, and expansion through success planning, health monitoring, executive engagement, and risk mitigation. Partners with Sales, Services, Product, and Support to deliver consistent customer outcomes, improve team capabilities, and maintain effective operating rhythms, reporting, and account planning.

Identify, develop, negotiate, and close complex enterprise software deals within a defined Southeast territory. Build relationships with senior executives and multiple stakeholders, uncover client needs, create business opportunities through networking and referrals, and position Sprinklr’s Unified-CXM platform. The role requires strong enterprise SaaS sales experience, customer relationship building, industry and competitor knowledge, and the ability to navigate complex, organization-wide sales cycles.

Advises strategic enterprise customers on Sprinklr’s marketing, social, advertising, and analytics solutions. Drives platform adoption, value realization, workspace optimization, stakeholder enablement, executive business reviews, and product expansion. Coordinates cross-functional teams, translates marketing KPIs into platform strategies, identifies adoption blockers, supports upsell opportunities, and provides structured feedback to Product and Engineering. Requires deep MarTech or AdTech experience, enterprise consulting skills, platform analytics fluency, and strong executive relationship management.

Supports managed services delivery for CCaaS customers by configuring, maintaining, troubleshooting, and optimizing digital and voice contact center solutions. Responsibilities include routing, queues, IVR, workflows, bots, integrations, dashboards, SLA monitoring, user onboarding, documentation, and post-go-live enhancements. The role partners with lead consultants, customers, Customer Success, and Sales to maintain platform stability, adoption, and operational performance.

Serves as the primary technical support contact for enterprise platinum customers. Manages escalations, case reviews, SLA and resolution tracking, release readiness, platform configuration, health checks, reporting, and customer events. Collaborates with engineering, sales, customer success, and services teams to resolve complex contact center issues. Provides consulting, system design, testing, training, and recommendations while supporting solutions involving VoIP, SIP, contact center platforms, integrations, and customer implementations.

Create and manage compelling B2B SaaS content across web pages, blogs, customer stories, campaigns, emails, social media, paid ads, presentations, and video scripts. Partner with cross-functional marketing and design teams, simplify complex enterprise technology, maintain brand and editorial standards, manage multiple deadlines, and use AI tools to support research, ideation, and drafting while applying strong editorial judgment.

Own end-to-end execution of CCaaS-wide technical programs, including planning, dependency and risk tracking, executive reporting, operational cadences, incident follow-through, and rollout readiness. Coordinate product, platform, cloud, security, and SRE teams. Build Python-based utilities, API integrations, dashboards, and AI agents to automate reporting. Apply cloud infrastructure, distributed systems, FinOps, and real-time communications expertise while translating technical details into executive-ready updates.

Develops new business revenue within large enterprise accounts through account and territory planning, prospect research, and field-based sales activities. Builds relationships with CMO, COO, CTO, influencers, executives, and other decision-makers; identifies customer needs, develops champions, expands opportunities, and closes complex enterprise-wide SaaS deals. Maintains strong knowledge of the customer experience market, industry, and competitors to generate revenue and deliver customer value.

Serve as the primary technical support contact for enterprise platinum customers. Manage escalations, case reviews, SLA and resolution tracking, platform configuration, health checks, release readiness, customer reporting, and product feature communications. Collaborate with engineering, sales, customer success, and services teams to resolve critical issues. Configure and advise on contact center solutions, troubleshoot VoIP and SIP integrations, support implementations, and provide platform consulting and business recommendations.

Supports global internal communications and employee engagement programs, including leadership forums, organizational announcements, recognition initiatives, and business updates. Creates and publishes clear, engaging content across multiple channels, translates complex topics for employees, and amplifies stories about achievements, customers, innovation, and business success. Partners with stakeholders across functions and geographies, supports communications for India-based employees, and uses Microsoft 365 and AI tools to improve content creation, planning, measurement, and reach.

Serves as the primary technical support contact for complex enterprise customers, resolving platform configuration and contact-center integration issues. Manages escalations, case reviews, SLAs, release readiness, customer health reporting, feature education, and bridge calls with engineering. Designs and configures Sprinklr solutions, performs health checks, provides consulting guidance, and supports implementations. Requires expertise in telecom, VoIP, SIP, contact-center applications, cloud integrations, debugging, and customer relationship management.

The Director of Executive and Internal Communications will lead and optimize Sprinklr's communications strategy, focusing on executive messaging, internal engagement, and narrative consistency across channels.

Supports technical accounting research, transaction analysis, accounting position papers, contract reviews, and U.S. GAAP conclusions. Participates in monthly, quarterly, and annual close activities, including journal entries, reconciliations, reporting, and variance analysis. Assists with SEC filings and partners with Legal, FP&A, Revenue, Sales Operations, and other teams. Improves accounting processes and internal controls while maintaining SOX compliance.

Develops new enterprise software business through account and territory planning, prospect research, opportunity development, and field-based sales. Identifies executive decision-makers, builds champions, understands customer needs, influences stakeholders, and closes complex SaaS deals. Requires strong enterprise relationships, industry and competitor knowledge, and a proven record of high sales performance.

Leads complex enterprise engagements by defining end-to-end architecture for large-scale, multiyear AI, data, CCaaS, and omnichannel transformation programs. Advises executive customers, resolves complex integration and architecture issues, establishes global reference architectures, influences product roadmaps, mentors solutions architects, and represents the company as a thought leader in AI-powered customer experience and enterprise architecture.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

The Senior Cloud Engineer is responsible for managing cloud infrastructure, improving systems scalability, deploying SaaS products, and mentoring junior team members, with a focus on automation and cloud security best practices.