Jobs at Sprinklr

Sell Sprinklr's Unified-CXM SaaS platform to large enterprise accounts. Identify, negotiate, and close major deals with CMOs/CTOs, build multi-stakeholder relationships, generate leads via networking, and continuously learn and improve to drive revenue growth.

Lead revenue accounting for a SaaS business: analyze complex contracts for ASC 606 revenue recognition, act as technical revenue SME, manage monthly/quarterly/annual close and commissions, prepare disclosures and forecasts, drive revenue system implementations and UAT, collaborate cross-functionally, and support audits and SOX controls.

The Implementation Consultant at Sprinklr leads project lifecycles, ensuring effective onboarding and value from the Sprinklr platform while providing client support and best practice recommendations.

Lead end-to-end managed services delivery for high-ARR enterprise SaaS customers. Establish governance, SLAs, and KPIs; drive service automation and operational excellence across digital and voice contact center ecosystems; manage critical escalations; orchestrate cross-functional global teams; and translate technical issues into business outcomes to improve retention and renewals.

Serve as the technical advocate for customers in an account management role, ensuring effective support, driving product adoption, and managing technical issues within various contact center solutions.

Manage a team of SDRs, train them, plan hiring and onboarding, improve sales development KPIs, and refine sales processes. Drive opportunity management and establish performance metrics to enhance team productivity.

Manage reception and visitor experience, coordinate meeting rooms and logistics across regional offices, handle daily office operations, vendor and facilities liaison, mail and inventory management, access control and safety procedures, plan internal events, and produce monthly office reports.

Lead end-to-end delivery of enterprise CCaaS and Unified-CXM implementations, managing discovery through hypercare. Own governance, milestones, integrations, testing, cutover, financial and operational hygiene, stakeholder engagement, cross-functional coordination, and value realization. Travel up to 10%.

Manage a team of Success Managers for large enterprise customers, ensuring success, retention, and growth while driving internal collaboration across teams.

The Large Enterprise Account Executive at Sprinklr will engage senior stakeholders to manage complex enterprise deals across North Asia and build tailored solutions, fostering long-term relationships with major brands.

Backend engineer role to design and implement massively scalable distributed systems. Contribute to architecture, build reusable libraries, solve complex problems, and work with technologies like Kafka, Spark, NoSQL stores, and search. Collaborate in agile teams and drive product ownership.

Leads end-to-end SaaS platform implementation and managed services programs for enterprise customers. Responsibilities include program governance, stakeholder and resource management, budgeting, risk and change management, SLA oversight, cross-functional coordination, consultant leadership, operational reporting, customer onboarding, and growth opportunities. The role ensures timely, in-scope, in-budget delivery, strong customer satisfaction, predictable operations, and customer value realization across globally distributed engagements.

Manages strategic enterprise customer relationships, adoption, value realization, health, and retention for Sprinklr's Unified-CXM platform. The role develops customer success plans, leads transformational programs, coordinates cross-functional resources, removes adoption barriers, communicates product capabilities, and identifies expansion opportunities. It requires strong program management, technical-to-business communication, executive influence, customer analytics, and knowledge of customer experience technologies. Travel of 25–50% is expected.

Leads and develops a regional team of Solutions Consultants, coaches talent, supports strategic enterprise deals, and guides discovery, solution design, demos, and value articulation. Partners with Sales, Product, Marketing, Customer Success, and Engineering on go-to-market alignment, product feedback, enablement, and process improvement. Maintains expertise in AI, conversational technologies, customer experience platforms, integrations, and enterprise SaaS while representing the team in customer and internal engagements.

Administer and optimize an enterprise support platform by managing users, permissions, workflows, routing, dashboards, integrations, automation, and AI capabilities. Monitor platform health, troubleshoot configuration and connectivity issues, maintain alerts and certificates, document changes, and collaborate with Support, Development, Operations, and vendors to improve efficiency and system performance.

Lead and manage engineering teams, delivering high-quality software systems, and aligning engineering outcomes with business goals while ensuring system performance and reliability.

Lead the strategy, architecture, governance, optimization, and managed services delivery of enterprise customer community platforms. Advise customers on adoption, engagement, user experience, integrations, roadmap execution, and operational maturity. Oversee platform audits, release management, analytics, issue resolution, governance frameworks, and front-end customization while partnering with customer, product, engineering, and success teams. Provide leadership to consultants and technical teams and drive scalable community transformation initiatives.

The role involves collaborating with teams to define product specifications, conduct market research, drive development, monitor product performance, and act as a product evangelist.

Provide managed services for Sprinklr Community customers by configuring and administering digital communities, forums, workflows, permissions, moderation, integrations, and user experiences. Troubleshoot platform issues, monitor SLAs and engagement metrics, deliver enhancements, validate releases, document operations, and support onboarding and training. Partner with stakeholders to recommend best practices, improve adoption, maintain governance, and ensure stable, optimized community operations and customer satisfaction.

Oversee end-to-end payroll operations across EMEA and India, ensuring accurate, timely, and compliant processing. Manage payroll vendors, calendars, controls, audits, reconciliations, statutory requirements, and employee inquiries. Partner with HR, Finance, Tax, Legal, Treasury, and technology teams. Support payroll system implementations, integrations, reporting, automation, and continuous improvement while serving as the regional payroll subject matter expert.