Jobs at Sprinklr

As an Enterprise Sales Development Representative, you'll prospect and generate new business opportunities while collaborating with Account Executives to drive growth in North and South America.

Lead strategic customer success activities for enterprise clients: manage relationships, drive product adoption and ROI, create outcomes plans, track customer health, remove adoption blockers, enable self-service, advocate product enhancements, and identify upsell/cross-sell opportunities while coordinating cross-functional teams to deliver large-scale transformational programs.

Lead marketing measurement and reporting for brand, content, lifecycle, customer, and product initiatives. Build KPIs and dashboards, cleanse large data sets, run advanced analytics and forecasting, generate actionable insights, and collaborate cross-functionally to optimize marketing ROI and measurement methodologies.

Architect and build highly scalable backend systems; lead full project lifecycle from design to deployment; mentor engineers; collaborate across distributed teams; ensure engineering best practices; drive innovation and cloud-native solutions on AWS/Azure using modern data stores and messaging platforms.

Serve as a senior presales trusted advisor for enterprise accounts: lead discovery, design tailored Unified-CXM solutions, run workshops and POCs, craft solution architectures, deliver demos, and align cross-functional teams to drive measurable marketing and CX outcomes.

Serve as the technical lead for Sprinklrs largest enterprise customers: manage escalations, monitor SLAs, troubleshoot platform issues (databases, Java, logging), coordinate with engineering/success/sales, run reviews, prepare health and release reports, and provide digital marketing and integration consulting to optimize customer use of the Sprinklr platform.

Design, implement, and operate global cloud voice networking: SIP/RTP flows, carrier interconnects, SBCs, VPNs, and multi-region AWS/Azure architectures. Optimize voice quality, run customer onboarding and connectivity workshops, automate provisioning with IaC, participate in incident response and HA/DR planning, and support capacity, scalability, and global expansion.

Serve as a trusted advisor and senior pre-sales consultant to enterprise clients, leading discovery, designing tailored CX solutions on Sprinklr's platform, running workshops and proofs-of-concept, translating technical capabilities into business value, supporting complex deals, and mentoring teammates while collaborating with product, engineering, and customer success.

Act as a trusted advisor and technical lead in sales cycles, conducting discovery, designing tailored CX/MarTech solutions on Sprinklr, running workshops and POCs, translating technical capabilities into business value, and supporting complex, high-value deals while mentoring colleagues.

Lead global rollout of Sprinklr SaaS and CCaaS products, overseeing planning, resources, risk, budget, compliance, stakeholder engagement, performance tracking, continuous improvement, and mentoring cross-functional teams to ensure on-time, on-budget delivery.

The role involves designing and building VoIP modules, optimizing call routing, managing telephony infrastructure, and monitoring live traffic. Responsibilities include implementing features such as call recording and collaborating with QA and backend teams.

As a Sales Development Representative at Sprinklr, you will seek new sales leads, engage in networking, and secure meetings for Account Executives. Qualifications include fluency in German and English, sales experience, and a passion for technology.

Lead integrated marketing campaigns, managing cross-channel programs and partnerships to optimize performance and drive business objectives.

Process vendor invoices (PO and non-PO), audit employee expense reimbursements in Concur, manage vendor relationships, support month-end AP/T&E accruals and reconciliations, ensure GAAP and SOX compliance, respond to inquiries, maintain procedures, and assist on ad-hoc projects.

The Senior Cloud Engineer is responsible for managing cloud infrastructure, improving systems scalability, deploying SaaS products, and mentoring junior team members, with a focus on automation and cloud security best practices.

Lead pre-sales and professional services engagements to scope, propose, and close services and success offerings for enterprise customers. Develop proposals, SOWs, project plans, and forecasts; document technical and organizational requirements; present to executives; coordinate cross-functional teams to ensure delivery readiness and long-term value realization from Sprinklr deployments.

Lead delivery and optimize Sprinklr CXM and CCaaS implementations for enterprise clients. Manage managed-services engagements, configure platform solutions, train users, identify optimizations, support sales/success teams, and maintain platform relevance and industry expertise.

Lead and scale design systems, content design, product operations, and early-career development for a global, AI-first enterprise SaaS product. Establish governance, standards, onboarding, coaching, and cross-functional practices to improve usability, accessibility, consistency, and operational visibility across product suites.

The role focuses on ensuring customer value from Sprinklr's platform, managing relationships, providing solutions, and optimizing service delivery in the CCaaS industry.

The Senior Helpdesk Analyst provides IT support for Sprinklr, focusing on both local and global user assistance, hardware setup, troubleshooting, and integrating AI-driven solutions for improved service delivery.