Jobs at Sprinklr

Leads professional services sales for enterprise SaaS accounts across Australia and New Zealand. Partners with Sales, Delivery, Customer Success, Product, and partners to scope solutions, develop proposals and Statements of Work, manage RFPs, negotiate commercials, and align services delivery with customer outcomes. Focuses on Contact Centre and CCaaS solutions, services pipeline management, forecasting, executive stakeholder engagement, account expansion, and commercially profitable deals.

Supports global internal communications and employee engagement programs, including leadership forums, organizational announcements, recognition initiatives, and business updates. Creates and publishes clear, engaging content across multiple channels, translates complex topics for employees, and amplifies stories about achievements, customers, innovation, and business success. Partners with stakeholders across functions and geographies, supports communications for India-based employees, and uses Microsoft 365 and AI tools to improve content creation, planning, measurement, and reach.

Build and lead Sprinklr’s global Services Excellence organization, establishing the operating model, governance, portfolio standards, commercial controls, demand and workforce planning, delivery quality frameworks, process transformation, systems requirements, data governance, and executive reporting. The role partners across Services, Sales, Finance, Product, Customer Success, and Revenue Operations to improve scalability, forecast accuracy, margins, delivery consistency, and customer outcomes.

Own the architecture and technical direction of shared Java platform systems at enterprise scale. Design multi-tenant, event-driven platforms and extension patterns using Kafka, APIs, GraphQL, gRPC, and REST. Lead modernization, migrations, reliability, performance, observability, and cost optimization. Mentor senior technical leaders, conduct design reviews, establish engineering standards, and partner with product, SRE, and security teams. Champion responsible AI-assisted development and ensure platform frameworks are adopted safely across multiple teams.

Generate high-quality pipeline through insight-led multichannel outreach to enterprise prospects, supporting both new-logo acquisition and existing-account expansion. Partner with Account Executives, Solutions Consultants, and Customer Success to qualify and advance opportunities. Engage VP-level and C-suite stakeholders, build strategic relationships, analyze conversion and pipeline quality, and improve sales performance. The role requires proactive ownership, strong commercial judgment, collaboration, resilience, and fluency in English and Spanish.

Lead delivery and optimize Sprinklr CXM and CCaaS implementations for enterprise clients. Manage managed-services engagements, configure platform solutions, train users, identify optimizations, support sales/success teams, and maintain platform relevance and industry expertise.

Lead the strategy, architecture, governance, optimization, and managed services delivery of enterprise customer community platforms. Advise customers on adoption, engagement, user experience, integrations, roadmap execution, and operational maturity. Oversee platform audits, release management, analytics, issue resolution, governance frameworks, and front-end customization while partnering with customer, product, engineering, and success teams. Provide leadership to consultants and technical teams and drive scalable community transformation initiatives.

Provides on-site and global IT helpdesk support, including hardware and software troubleshooting, laptop provisioning, onboarding and offboarding, endpoint management, AV and event support, executive assistance, office technology maintenance, and documentation. The role supports macOS, Windows, Microsoft 365, Adobe applications, Jamf Pro, networks, conference rooms, printers, and SaaS products while collaborating with global IT teams to resolve escalated issues.

The Senior Revenue Accountant manages complex revenue recognition under ASC 606, reviews contracts, supports monthly and quarterly close, prepares reporting schedules, and maintains SOX controls. The role partners with Sales, Legal, Deal Desk, FP&A, and Operations, leads revenue system implementations and process automation, supports audits, performs UAT, improves accounting processes, and mentors junior team members.

Develops new enterprise sales revenue across the UAE public sector by planning territories, researching prospects, identifying decision-makers, building executive relationships, expanding key accounts, and closing complex SaaS opportunities. The role requires engaging senior stakeholders, understanding customer experience needs, creating champions, and leveraging industry and competitive knowledge to exceed sales targets.

Design, implement, and operate global cloud voice networking: SIP/RTP flows, carrier interconnects, SBCs, VPNs, and multi-region AWS/Azure architectures. Optimize voice quality, run customer onboarding and connectivity workshops, automate provisioning with IaC, participate in incident response and HA/DR planning, and support capacity, scalability, and global expansion.

Acquire net-new enterprise customers, identify and close complex SaaS deals, build relationships with executive stakeholders, generate leads through networking and referrals, and develop territory revenue. The role requires consultative selling to large brands, strong relationship-building skills, customer experience knowledge, continuous market learning, and a proven record of exceptional enterprise sales performance.

Lead a New England enterprise sales territory and team responsible for a $6–10 million annual revenue target. Coach, develop, and assess sales representatives; support strategic enterprise deals; apply MEDDPICC and Force Management methodologies; manage sales information, transactions, and performance; and collaborate with solutions consulting and marketing. The role requires extensive enterprise software sales leadership, customer experience expertise, relationship building, networking, industry event participation, and travel.

Leads a Central/Midwest strategic sales territory and manages a team of enterprise software sales representatives. Responsibilities include coaching and developing sales talent, driving revenue attainment, supporting complex SaaS deals, managing sales processes and performance, analyzing sales activity, and collaborating with solutions consulting and marketing teams. The role requires enterprise sales leadership, customer experience expertise, relationship building, industry event participation, and travel.

Develop enterprise sales revenue through account and territory planning, prospecting, and field-based sales activities. Identify decision-makers, build executive-level relationships, create champions, understand customer needs, and close complex SaaS opportunities. The role requires expanding key accounts, pursuing new business, researching markets and competitors, and influencing stakeholders across large organizations.

Identify, develop, negotiate, and close complex enterprise software deals within a defined Southeast territory. Build relationships with senior executives and multiple stakeholders, uncover client needs, create business opportunities through networking and referrals, and position Sprinklr’s Unified-CXM platform. The role requires strong enterprise SaaS sales experience, customer relationship building, industry and competitor knowledge, and the ability to navigate complex, organization-wide sales cycles.

Advises strategic enterprise customers on Sprinklr’s marketing, social, advertising, and analytics solutions. Drives platform adoption, value realization, workspace optimization, stakeholder enablement, executive business reviews, and product expansion. Coordinates cross-functional teams, translates marketing KPIs into platform strategies, identifies adoption blockers, supports upsell opportunities, and provides structured feedback to Product and Engineering. Requires deep MarTech or AdTech experience, enterprise consulting skills, platform analytics fluency, and strong executive relationship management.

Serves as the primary technical support contact for enterprise platinum customers. Manages escalations, case reviews, SLA and resolution tracking, release readiness, platform configuration, health checks, reporting, and customer events. Collaborates with engineering, sales, customer success, and services teams to resolve complex contact center issues. Provides consulting, system design, testing, training, and recommendations while supporting solutions involving VoIP, SIP, contact center platforms, integrations, and customer implementations.

Create and manage compelling B2B SaaS content across web pages, blogs, customer stories, campaigns, emails, social media, paid ads, presentations, and video scripts. Partner with cross-functional marketing and design teams, simplify complex enterprise technology, maintain brand and editorial standards, manage multiple deadlines, and use AI tools to support research, ideation, and drafting while applying strong editorial judgment.

Develops new business revenue within large enterprise accounts through account and territory planning, prospect research, and field-based sales activities. Builds relationships with CMO, COO, CTO, influencers, executives, and other decision-makers; identifies customer needs, develops champions, expands opportunities, and closes complex enterprise-wide SaaS deals. Maintains strong knowledge of the customer experience market, industry, and competitors to generate revenue and deliver customer value.