Jobs at SpotDraft

Manage end-to-end SaaS customer implementations and onboarding, including requirements workshops, product configuration, third-party integrations, customization support, documentation, training, and rollout planning. Partner with customers, engineering, product, and integrations teams to align CRM, HRMS, procurement, ticketing, SSO, and API integrations with SpotDraft’s platform while meeting project objectives and timelines.

Build and scale backend systems for AI-powered contract features: design extraction pipelines, RAG/LLM integrations, ensure reliability and cost-efficiency, collaborate with Product and AI teams, and own end-to-end delivery and maintenance.

Own CS forecasting, reporting, and data hygiene; optimize post-sales processes and handoffs; run NPS/CSAT and QBRs; manage CS toolstack, integrations, and variable comp; enable CS through training and analytics to drive retention and expansion.

Coordinate end-to-end virtual and on-site event operations, including scheduling, run-of-show planning, platform setup, venue and vendor logistics, shipping, inventory, budgeting, and expense tracking. Maintain event calendars, timelines, SOPs, and checklists while serving as the operational contact for stakeholders and partners. Troubleshoot issues proactively and ensure smooth event execution and wrap-up.

Senior backend engineer expected to design and evolve scalable, high-performance distributed systems end-to-end, drive architecture and platform decisions, build and own APIs/services, mentor engineers, reduce technical debt, and partner with leadership on long-term technical strategy.

Design, build, and scale reliable backend services and distributed systems. Own end-to-end system design (HLD/LLD), APIs, and production reliability. Collaborate with Product, Design, and AI teams, translate ambiguous requirements into technical solutions, mentor junior engineers, participate in hiring, and drive architectural decisions and performance optimizations.

Full-cycle SaaS Account Executive covering US accounts. Own pipeline generation, run discovery and demos, negotiate and close deals across enterprise and mid-market, multi-thread with legal/procurement/finance, build ROI-driven business cases, partner with SDRs/SEs/Marketing, and represent SpotDraft at events.

Own the AI platform for contract data extraction and agent runtimes: set roadmaps, define accuracy/trust metrics, build governance (audit, explainability, human-in-loop, tenant isolation), enable self-serve APIs for other product teams, and ensure at least one production agent with full escalation and monitoring.

Sell SpotDraft's CLM across APAC, owning the full enterprise sales cycle from prospecting to close, partnering with solutions consulting and customer success, traveling for demos and meetings, and building long-term account relationships.

Outbound-first, field-heavy SDR role focused on multi-channel prospecting (calls, social, email, video) and in-person engagement at NYC events. Qualify pipelines with legal and operations leaders, perform strategic account research, maintain CRM hygiene, and generate meetings for Account Executives using AI tools to personalize outreach.