Jobs at SpotDraft

Own the post-sale customer journey, including activation, onboarding, adoption, retention, and expansion. Lead workshops, deployment projects, business reviews, and executive stakeholder engagements. Develop measurable success plans, monitor customer health and renewal indicators, identify upsell opportunities, and build strong relationships that align customer outcomes with product adoption.

Own product development from customer discovery through delivery. Collaborate with engineering, design, legal tech, sales, support, and customer success teams; create requirements, wireframes, user stories, training, and knowledge bases; analyze customer and product data; and deliver high-impact SaaS features. The role requires strong customer empathy, communication, UX understanding, technical fluency with APIs, and the ability to operate effectively in ambiguous, fast-paced environments.

Conduct outbound, multi-channel prospecting across phone, email, social, video, and events. Qualify pipelines through discovery calls, research complex accounts, identify stakeholders, personalize outreach, create opportunities for Account Executives, and maintain accurate CRM records. The role targets legal, operations, procurement, and other business leaders within high-value B2B SaaS accounts across APAC.

Partner with the CTO to operate engineering cadence, govern roadmaps, manage cross-functional technical programs, define engineering metrics, and deliver strategic initiatives. The role also improves organizational processes, supports hiring and onboarding, coordinates incident communications, and creates executive communications and operating documentation. Strong technical fluency, program management expertise, and familiarity with security, compliance, cloud, SRE, data, and AI concepts are required.

Generate outbound pipeline through cold calls, social, video, email, and in-person events. Qualify prospects through discovery calls, engage legal and business leaders, research stakeholders within complex organizations, create personalized account entry strategies, and maintain accurate CRM records for effective handoffs and data-driven go-to-market improvements.

Manage end-to-end SaaS customer implementations and onboarding, including requirements workshops, product configuration, third-party integrations, customization support, documentation, training, and rollout planning. Partner with customers, engineering, product, and integrations teams to align CRM, HRMS, procurement, ticketing, SSO, and API integrations with SpotDraft’s platform while meeting project objectives and timelines.

Coordinate end-to-end virtual and on-site event operations, including scheduling, run-of-show planning, platform setup, venue and vendor logistics, shipping, inventory, budgeting, and expense tracking. Maintain event calendars, timelines, SOPs, and checklists while serving as the operational contact for stakeholders and partners. Troubleshoot issues proactively and ensure smooth event execution and wrap-up.

Senior backend engineer expected to design and evolve scalable, high-performance distributed systems end-to-end, drive architecture and platform decisions, build and own APIs/services, mentor engineers, reduce technical debt, and partner with leadership on long-term technical strategy.

Design, build, and scale reliable backend services and distributed systems. Own end-to-end system design (HLD/LLD), APIs, and production reliability. Collaborate with Product, Design, and AI teams, translate ambiguous requirements into technical solutions, mentor junior engineers, participate in hiring, and drive architectural decisions and performance optimizations.

Full-cycle SaaS Account Executive covering US accounts. Own pipeline generation, run discovery and demos, negotiate and close deals across enterprise and mid-market, multi-thread with legal/procurement/finance, build ROI-driven business cases, partner with SDRs/SEs/Marketing, and represent SpotDraft at events.

Own the AI platform for contract data extraction and agent runtimes: set roadmaps, define accuracy/trust metrics, build governance (audit, explainability, human-in-loop, tenant isolation), enable self-serve APIs for other product teams, and ensure at least one production agent with full escalation and monitoring.

Sell SpotDraft's CLM across APAC, owning the full enterprise sales cycle from prospecting to close, partnering with solutions consulting and customer success, traveling for demos and meetings, and building long-term account relationships.

Outbound-first, field-heavy SDR role focused on multi-channel prospecting (calls, social, email, video) and in-person engagement at NYC events. Qualify pipelines with legal and operations leaders, perform strategic account research, maintain CRM hygiene, and generate meetings for Account Executives using AI tools to personalize outreach.