Teams at SpotDraft

Own the post-sale customer journey, including activation, onboarding, adoption, retention, and expansion. Lead workshops, deployment projects, business reviews, and executive stakeholder engagements. Develop measurable success plans, monitor customer health and renewal indicators, identify upsell opportunities, and build strong relationships that align customer outcomes with product adoption.

Own product development from customer discovery through delivery. Collaborate with engineering, design, legal tech, sales, support, and customer success teams; create requirements, wireframes, user stories, training, and knowledge bases; analyze customer and product data; and deliver high-impact SaaS features. The role requires strong customer empathy, communication, UX understanding, technical fluency with APIs, and the ability to operate effectively in ambiguous, fast-paced environments.

Conduct outbound, multi-channel prospecting across phone, email, social, video, and events. Qualify pipelines through discovery calls, research complex accounts, identify stakeholders, personalize outreach, create opportunities for Account Executives, and maintain accurate CRM records. The role targets legal, operations, procurement, and other business leaders within high-value B2B SaaS accounts across APAC.