Spectrum
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Product & Tech
At Spectrum, data is the key to great customer experiences. Just ask Keith Neubert, VP of digital platforms agency, agency news and sports. His team’s goal is to understand every aspect of a product’s quality and engagement, which means they spend a good portion of their time architecting and planning each product’s instrumentation. “We’re regularly reviewing the results of an experience, an AB test or a quality score and discussing which way to go next,” Neubert said. “It truly is a collaborative process across our team when it comes to data.”
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Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.
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Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.
What People Are Saying About Spectrum
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Learning & Development: Structured programs like tuition‑free degrees via Guild, self‑progression pathways, apprenticeships, and mentoring give P&T employees clear routes to upskill and advance. Company materials highlight internal mobility across product, software, network, and data teams in the core hubs.
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Compensation: Pay and benefits are positioned as a strong draw for tech teams, with a company‑wide floor of at least $20/hour and salaried roles eligible for performance‑based cash incentives. Health coverage with absorbed premium increases, HSA funding, retirement programs, and free/discounted services add to total rewards.
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Innovation & Products: Teams work on nationally scaled products and platforms—from DOCSIS/10G evolution and Advanced WiFi to the Spectrum TV app, mobile, and self‑service platforms—often in collaboration across product, network engineering, software, and operations. An Emerging Technology group prototypes VR, cloud gaming, and IoT, giving engineers exposure to new domains.
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Conduct door-to-door sales of Spectrum connectivity services to residential customers in assigned multi-dwelling properties. Responsibilities include acquiring new customers, meeting sales targets, upselling services, resolving customer issues, tracking competitor activity, completing sales documentation, collecting payments, and attending training. The role requires extensive outdoor work, evening and weekend availability, territory travel using a personal vehicle, and lawful U.S. work authorization without sponsorship.
At a glance
innovation above all
Our inventors are named on more than 1,500 Charter patents.
grow your career
Our education assistance program pays $10,000 in a calendar year for expenses incurred from pursuing a degree at an accredited college, university or trade school.
wide reach
Tech teams that create, develop and operate products that serve more than 32 million customers.
