Jobs at SOTI

Analyzes and troubleshoots customer Jira tickets for SOTI MobiControl. Responsibilities include reviewing logs and crash reports, identifying bugs and platform limitations, researching failures, maintaining diagnostic tools, coordinating with support and engineering teams, and recommending fixes or workarounds. The role requires knowledge of mobile platforms, software development, enterprise MDM, databases, Windows, server administration, networking, and advanced troubleshooting.

Lead and coach software development teams researching and delivering new technologies and solutions. Guide ideation, design, prototyping, testing, architecture reviews, implementation planning, Agile practices, and product roadmap transitions. Collaborate with architecture, product, research, and executive stakeholders while developing team capabilities, promoting best practices, and managing complex technical initiatives across software development lifecycles.

Develop scalable software solutions using C# and .NET across the full development lifecycle. Design and maintain database tools, write unit and integration tests, investigate defects, optimize applications, and uphold code quality. Collaborate through code reviews and design discussions, mentor teammates, contribute to architecture and brainstorming, and stay current with emerging technologies.

Leads the global Sales Excellence strategy, sales methodology, playbooks, pipeline governance, manager coaching, onboarding, certification, performance analysis, and field adoption programs. Partners with Sales Leadership, Revenue Operations, Product Marketing, Product, Finance, and People teams to improve productivity, pipeline quality, win rates, forecasting, quota attainment, and sales-cycle performance. Manages and develops a high-performing Sales Excellence and Enablement team.

Provides telephone and email-based post-sales technical support for software and mobile device management products. Investigates customer issues, reproduces environments across devices, diagnoses application and networking problems, collaborates with internal teams to resolve cases, communicates progress, and delivers timely customer service.

Provides confidential executive administrative support, including calendar and inbox management, travel arrangements, expense processing, meeting logistics, correspondence, prioritization, and relationship management. The role proactively supports senior executives, prepares documents and information, handles urgent issues, coordinates facilities and technology for meetings, and completes ad hoc projects. Strong organization, communication, multitasking, problem-solving, reporting, and Microsoft Excel and PowerPoint skills are required.

Provides confidential executive administrative support to the VP of Sales, including inbox and calendar management, travel arrangements, expense processing, meeting logistics, correspondence, relationship management, reporting, and ad hoc projects. The role requires proactive organization, discretion, prioritization, accurate execution, strong communication, problem-solving, and proficiency with Excel and PowerPoint. Fluent English and one additional specified language are required. The position is remote in Germany.

Leads a technical support organization serving enterprise customers across the ANZ region. Responsibilities include managing support leads and engineers, ensuring SLA compliance, handling major incidents and escalations, coordinating root-cause analysis, improving workflows, tracking performance metrics, maintaining knowledge resources, and partnering with Engineering, Product, Sales, and global leadership. The role also involves hiring, coaching, reporting, and aligning regional support with global follow-the-sun operations.

Performs functional, API, mobile, web, database, performance, security, regression, integration, and system testing. Creates and reviews test cases, troubleshoots defects, supports automation and unit testing, and works with QA processes and methodologies. Uses tools including Postman, Selenium, JMeter, Azure DevOps, Jenkins, Jira, and Visual Studio. Collaborates on testing across mobile platforms, web applications, microservices, and cloud-based architectures.

Manage customer relationships and renewals across an assigned account base. Responsibilities include meeting renewal targets, preparing quotes, upselling products and services, resolving customer needs, managing sales pipelines and forecasts, conducting inbound and outbound communications, planning sales campaigns, and strengthening relationships with customers, prospects, partners, and internal teams.

Provide presales technical support and demonstrations for enterprise mobility/MDM solutions, collaborate with sales to present solution architectures, perform POCs, configure software, communicate product issues to development, and educate customers on technical and business value to drive revenue.

Design, script, configure, and run performance tests to validate software and infrastructure readiness. Create test strategies, condition test data, analyze results with AppDynamics/Fiddler, collaborate with development/architecture teams to identify and resolve performance bottlenecks, mentor others, and produce KPI and optimization reports in an Agile environment.

Leads enterprise software sales across Eastern and Southern Europe, managing remote teams, regional growth targets, strategic accounts, partner relationships, forecasting, and complex negotiations. Coaches teams on MEDDPICC, qualification, value-based selling, and account expansion. Develops executive customer relationships, strengthens channel partnerships, and collaborates with Marketing, Product, and leadership to accelerate pipeline and customer outcomes. Requires software sales leadership, mobility and IoT expertise, cloud platform familiarity, Salesforce proficiency, and travel.

Provide technical support for SOTI software products in a global 24/7 environment. Investigate and reproduce customer issues, troubleshoot MDM, Windows, networking, server, directory, Exchange, and certificate-related problems, and collaborate with internal teams through resolution. The role requires strong customer communication, documentation, prioritization, and problem-solving skills, along with hands-on expertise in mobile device management and network diagnostics.

Manages quality assurance for complex web-based and mobile software products. Plans release testing, defines performance and security measures, leads functional and automation teams, drives regression automation, coordinates test execution across Agile projects, identifies quality gaps, provides technical training, and reports product quality metrics to leadership.

Provide Level 3 technical support for SOTI software across 24x7 shifts: investigate and reproduce customer issues using various devices/virtual servers, collaborate with internal teams to resolve incidents, and maintain clear documentation and customer communication to improve experience.

Manages strategic customer and partner relationships to drive profitable sales growth. Serves as the primary customer contact, develops trusted advisor relationships, forecasts account metrics, identifies territory opportunities, coordinates internal resources, supports issue escalations, and sells through partner organizations. Requires high-tech sales or channel marketing experience, enterprise mobility market knowledge, quota attainment, negotiation skills, fluent English and Spanish, and travel across Latin America.

Owns new business development in Japan, focusing on winning enterprise and government customers. Manages the full sales cycle, develops executive relationships, builds partner pipelines with hardware vendors, ISVs, and system integrators, communicates SOTI’s value proposition, forecasts account metrics, and coordinates internal resources to achieve sales and partner targets.

Manage and grow mid-market partner and customer accounts through channel sales, strategic mutual plans, prospecting, retention, and relationship development. Train partners on the SOTI ONE Platform, identify new OEM and resale opportunities, conduct executive presentations and business reviews, coordinate internal support resources, resolve escalated issues, and achieve assigned sales and strategic objectives. The role also requires maintaining industry knowledge and improving sales tools and processes.

Partner with managers and leaders on employee relations, coaching, performance management, organizational change, employment law compliance, HR programs, exits, and culture initiatives. Collaborate with Legal on contracts and policies, guide junior HR team members, improve processes, support employer branding, and contribute to learning, talent acquisition, and change management projects.