Jobs at SOTI

Provide hands-on IT service desk support for hardware, software, networks, access requests, and technical incidents. Investigate and resolve user issues, maintain global hardware asset inventories, support enterprise technologies, and troubleshoot LAN/WAN, server, virtualization, Active Directory, SCCM, Windows, macOS, and VoIP environments. The role also supports process automation, reporting, ITIL practices, security controls, technology deployments, and escalated technical challenges.

Manage the procurement lifecycle for the region: source and acquire goods and services, develop RFQs, negotiate terms, issue purchase orders, maintain supplier relationships, support contract renewals, coordinate with finance for invoices, and implement global purchasing processes.

Designs, scripts, configures, and executes performance tests for software applications and infrastructure. Analyzes performance data using JMeter, AppDynamics, Fiddler, and related tools to identify bottlenecks and production-readiness risks. Creates test strategies, plans, estimates, and KPI reports; collaborates with development and architecture teams on troubleshooting; contributes in Agile Scrum environments; and mentors teams on performance engineering and automation frameworks.

Manage customer renewals and account growth for SOTI, including preparing quotes, upselling products and services, resolving customer needs, and meeting renewal targets. Maintain customer relationships, conduct inbound and outbound communications, manage sales pipelines and forecasts, and execute campaigns targeting existing accounts. Collaborate with sales, solutions engineering, channel partners, and marketing while maintaining current product, industry, and technical knowledge.

Investigate complex software failures and performance issues through root-cause analysis, profiling, log and network analysis, exploratory testing, and performance test execution. Design and review performance test cases, identify bottlenecks and regressions, develop diagnostic tools, communicate evidence-based findings, document troubleshooting methods, and mentor engineers in systematic debugging.

Develop Android software for SOTI MobiControl, including device enrollment, application management, kiosk experiences, remote support, and device security. Responsibilities include full lifecycle development, scalable and testable coding, defect investigation, automated testing, performance optimization, documentation, and collaboration with product, quality, security, support, and device-partner teams.

Manage strategic customer and partner accounts across Brazil and the Americas, serving as the primary point of contact, developing trusted relationships, forecasting account metrics, identifying growth opportunities, coordinating internal resources, meeting sales targets, and supporting escalations. The role requires high-tech sales or channel marketing experience, enterprise mobility knowledge, partnership management skills, quota attainment, bilingual Portuguese and English fluency, and travel up to 50%.

Provides expert-level technical support for SOTI MobiControl and enterprise mobility solutions. Resolves complex customer incidents, manages escalations, troubleshoots devices, operating systems, networking, and enterprise environments, and delivers implementation guidance. Mentors junior support staff, creates technical documentation, collaborates with product and engineering teams, supports feature rollouts, and improves support processes and customer experience.

Manages strategic customer and partner accounts, serving as the primary contact, building executive relationships, forecasting account metrics, identifying growth opportunities, coordinating internal resources, resolving escalations, and achieving profitable sales targets. The role requires extensive technology sales or business development experience, partner relationship management, enterprise mobility market knowledge, quota attainment, and strong negotiation and analytical skills.

Develop scalable applications and deliver moderately complex .NET modules using C#, Angular, and web technologies. Work in Agile/Scrum, maintain quality and performance, research unfamiliar codebases, propose solutions, and work with minimal guidance to meet functional requirements.

Develops and maintains technically accurate learning experiences for internal teams, customers, and partners. Responsibilities include technical research, hands-on product testing, instructional content creation, learning exercises, stakeholder collaboration, project lifecycle ownership, technical validation, training environment maintenance, and continuous content improvement. The role supports instructor-led, virtual, web-based, and video learning formats while building expertise across the SOTI ONE Platform and related enterprise technologies.

Provide presales technical support and demonstrations for enterprise mobility/MDM solutions, collaborate with sales to present solution architectures, perform POCs, configure software, communicate product issues to development, and educate customers on technical and business value to drive revenue.

Designs and maintains software test strategies, plans, cases, and coverage for web, mobile, and infrastructure applications. Conducts functional, integration, security, regression, API, performance, and user acceptance testing using manual and automated methods. Uses JMeter, AppDynamics, and Fiddler to identify performance issues, collaborates with development and architecture teams, contributes to Agile Scrum processes, mentors colleagues, and supports test data preparation and quality improvements.

Manage and grow strategic, high-value enterprise accounts for SOTI's mobility platform. Lead complex full-cycle sales, negotiate commercial terms, collaborate with partners and internal teams, present territory plans, drive new logo acquisition, and represent SOTI at industry events to deliver revenue growth and high retention.

Develop scalable server applications and complex software modules using C# and .NET. Profile and optimize performance, maintain code quality, research unfamiliar codebases, and contribute to architecture and technical decisions. Collaborate through code reviews and design discussions in an Agile Scrum environment, provide implementation leadership, solve ambiguous problems, and deliver high-quality solutions meeting functional, quality, and performance requirements.

Define and drive the technical vision and architecture for Location and Signal Services. Design and implement APIs, web UIs, and backend components in C#/.NET, ensure performance, scalability, security, mentor teams, document architecture, prototype solutions, and guide engineering best practices across SOTI.

Designs and delivers infrastructure solutions for SOTI One mobile device management implementations. Defines project requirements and delivery plans, leads technical project teams, provides consulting, coordinates infrastructure and product teams, develops custom solutions, and transitions implementations to operations. The role requires expertise in Linux and Windows server administration, infrastructure services, networking, databases, security, monitoring, automation, cloud platforms, and mobility management, along with project management and technical consulting experience.

Manages and grows strategic partner relationships across France and the region. Responsibilities include recruiting new partners, supporting enablement and certification, tracking pipeline and revenue metrics, conducting business reviews, resolving escalations, collaborating with sales teams, and supporting joint marketing and go-to-market initiatives. The role requires fluent French and English, regular onsite partner visits, and regional travel.

Provide telephone and email-based post-sales technical support for enterprise mobility management software. Investigate customer issues, diagnose application and device problems, reproduce customer environments, collaborate with internal teams, and deliver timely resolutions. The role also involves supporting MDM solutions, answering technical questions, participating in projects, and maintaining strong customer service while developing networking and technical expertise.

Validate enterprise networking, connectivity, infrastructure, and mobility solutions within Agile QA environments. Build and maintain virtualized and containerized network test labs, troubleshoot complex network issues, assess application behavior under varied network conditions, monitor infrastructure health, and collaborate with DevOps, infrastructure, network, and security teams to ensure product quality and compliance.