Jobs at SONIFI Solutions, Inc.

Drive new business and account growth across the Canadian hospitality technology market. Prospect hotel owners, operators, and management companies; manage leads through contract execution; present tailored solutions; prepare proposals and pricing; resolve technical questions with internal teams; and achieve sales, revenue, margin, renewal, and customer acquisition targets. This field-based role requires independent work, cross-functional collaboration, and travel throughout Canada and occasionally the USA.

Owns sales growth across the Central U.S. by developing territory strategy, acquiring and expanding hospitality accounts, managing the sales pipeline, conducting customer presentations, and achieving revenue quotas. The role builds relationships with hotel properties, management companies, ownership groups, and industry partners; coordinates with internal teams on proposals, contracts, implementations, and support; and represents SONIFI at industry events. Travel up to 40% is required.

Own the long-term success of strategic healthcare accounts by driving retention, renewals, adoption, executive engagement, value realization, and expansion. Build relationships with healthcare executives and clinical leaders, lead account planning and business reviews, identify growth opportunities, coordinate cross-functional teams, manage account health and risks, support contract negotiations, and report on customer outcomes. The role requires approximately 30% travel throughout the United States.

Own sales growth across Northern California and Hawaii by developing territory strategy, prospecting, acquiring high-value hospitality accounts, expanding existing relationships, managing the Salesforce pipeline, delivering presentations and demonstrations, and achieving revenue quotas. The role requires trusted-advisor relationships, cross-functional collaboration, customer retention, upselling, market analysis, and up to 40% regional travel.

Define software architecture, design standards, and technical direction for healthcare solutions. Lead complex system designs, technology selection, cloud and integration architecture, performance, security, compliance, and governance. Partner with Product, Program Management, Infrastructure, Security, and Engineering teams to guide implementation. Establish architectural best practices, document technical decisions, mentor engineers, and support scalable microservices, event-driven, and cloud-based systems.

Provide phone and email technical support for hospitality technology systems in a 24/7 Technical Assistance Center. Troubleshoot software, hardware, connectivity, Wi-Fi, customer portals, remote-access tools, and video delivery systems. Document cases in Salesforce, identify recurring issues, follow troubleshooting procedures, and communicate solutions clearly to customers. This on-site role may require nights, weekends, and holidays.

Leads discovery, strategy, validation, development, launch, and commercialization of new patient-facing healthcare technology products. Conducts market research, customer discovery, segmentation, competitive analysis, and business-case development to identify growth opportunities. Partners with Engineering, Product, executives, customers, and commercial teams to shape roadmaps, guide investment decisions, and strengthen product-management practices.

Generates and qualifies new business leads through outbound calls, email campaigns, market research, and relationship building. Researches prospects and decision-makers, supports targeted sales campaigns, maintains sales activity records in Salesforce, monitors market trends, and improves lead-generation processes. Collaborates with Sales Managers to help achieve revenue goals and sales quotas.

Leads software engineering teams and initiatives, overseeing resource planning, development processes, software quality, delivery accountability, hiring, performance management, and talent development. Establishes engineering standards, monitors KPIs, manages risks and dependencies, and ensures predictable delivery across Agile software programs. The role requires full-stack web development leadership, AWS and modern application technology expertise, healthcare workflow and HL7 experience, and strong cross-functional collaboration.