Jobs at SONIFI Solutions, Inc.

Provide advanced remote technical support for broadband, managed Wi-Fi, and enterprise network environments. Troubleshoot WAN, LAN, routing, switching, wireless, hardware, software, and RF issues; perform maintenance, upgrades, monitoring, root cause analysis, and break-fix support. Coordinate field dispatches, recommend hardware replacements, document recurring issues, and collaborate with customers, field technicians, engineers, vendors, and internal teams in a 24x7 support environment.

Leads a 10–20-person Network Engineering team responsible for post-sales managed Wi-Fi configuration, deployment, installation, and validation. Balances staffing, schedules, quality, customer requirements, productivity, and financial objectives while contributing approximately 20% hands-on engineering work. Drives process improvements, automation, training, documentation, escalation resolution, and cross-functional implementation efforts. The role requires extensive IP networking expertise, leadership experience, vendor platform knowledge, and approximately 10% travel across the United States, Canada, and Mexico.

Generates and qualifies leads through outbound calls, email campaigns, research, and relationship building. Identifies decision-makers, supports targeted sales campaigns, maintains sales activity records in Salesforce, monitors market trends, and improves lead-generation processes. Collaborates with Sales Managers to support revenue goals and requires strong communication, research, presentation, and CRM skills.

Provides phone and email technical support for hospitality technology systems in a 24/7 Technical Assistance Center. Troubleshoots software, hardware, customer portals, remote-access tools, internet connectivity, Wi-Fi, MATV, and video delivery issues. Documents cases in Salesforce, identifies recurring problems, follows troubleshooting procedures, and communicates solutions clearly to customers. The role is on-site in Sioux Falls and may include nights, weekends, and holidays.

Own sales growth across Northern California and Hawaii by developing territory strategy, prospecting, acquiring high-value hospitality accounts, expanding existing relationships, managing the Salesforce pipeline, delivering presentations and demonstrations, and achieving revenue quotas. The role requires trusted-advisor relationships, cross-functional collaboration, customer retention, upselling, market analysis, and up to 40% regional travel.

Leads discovery, strategy, validation, development, launch, and commercialization of new patient-facing healthcare technology products. Conducts market research, customer discovery, segmentation, competitive analysis, and business-case development to identify growth opportunities. Partners with Engineering, Product, executives, customers, and commercial teams to shape roadmaps, guide investment decisions, and strengthen product-management practices.

Define software architecture, design standards, and technical direction for healthcare solutions. Lead complex system designs, technology selection, cloud and integration architecture, performance, security, compliance, and governance. Partner with Product, Program Management, Infrastructure, Security, and Engineering teams to guide implementation. Establish architectural best practices, document technical decisions, mentor engineers, and support scalable microservices, event-driven, and cloud-based systems.