Teams at SONIFI Solutions, Inc.

Provide advanced remote technical support for broadband, managed Wi-Fi, and enterprise network environments. Troubleshoot WAN, LAN, routing, switching, wireless, hardware, software, and RF issues; perform maintenance, upgrades, monitoring, root cause analysis, and break-fix support. Coordinate field dispatches, recommend hardware replacements, document recurring issues, and collaborate with customers, field technicians, engineers, vendors, and internal teams in a 24x7 support environment.

Leads a 10–20-person Network Engineering team responsible for post-sales managed Wi-Fi configuration, deployment, installation, and validation. Balances staffing, schedules, quality, customer requirements, productivity, and financial objectives while contributing approximately 20% hands-on engineering work. Drives process improvements, automation, training, documentation, escalation resolution, and cross-functional implementation efforts. The role requires extensive IP networking expertise, leadership experience, vendor platform knowledge, and approximately 10% travel across the United States, Canada, and Mexico.

Generates and qualifies leads through outbound calls, email campaigns, research, and relationship building. Identifies decision-makers, supports targeted sales campaigns, maintains sales activity records in Salesforce, monitors market trends, and improves lead-generation processes. Collaborates with Sales Managers to support revenue goals and requires strong communication, research, presentation, and CRM skills.