Jobs at Sonesta International Hotels Corporation

Clean, sanitize, transport and store kitchenware and equipment; operate dish machine; maintain cleanliness of kitchen, loading dock, and storage; collect trash; replenish stations; follow safety and sanitation guidelines and perform other duties as assigned.

Directs hotel sales and marketing strategy to achieve occupancy, revenue, profitability, and market-share goals. Develops client relationships, sales accounts, pricing and room-allocation strategies, forecasts, budgets, and tactical plans. Leads or supports sales staff, coordinates with hotel and regional teams, monitors market trends, represents the hotel in the community, and participates in management operations and guest events.

Rotates across hotel kitchen stations to prepare and cook menu items, support meal services and banquets, maintain sanitation and organization, follow food safety procedures, control waste and costs, and communicate with culinary and front-of-house teams. Requires flexibility across shifts, weekends, holidays, and varying kitchen needs in a fast-paced environment.

Manages business travel sales by acquiring and retaining corporate, negotiated, consortia, government, and travel agency accounts. Responsibilities include prospecting, account management, RFPs, contract negotiations, revenue generation, market analysis, CRM maintenance, client events, and collaboration with revenue management and hotel departments to grow room nights, revenue, and market share.

Performs general repairs and preventive maintenance throughout hotel guest rooms, public areas, and back-of-house spaces. Responsibilities include troubleshooting HVAC, plumbing, electrical, mechanical, and hotel equipment issues; painting, carpentry, fixture replacement, safety monitoring, work-order documentation, and renovation support. Responds to guest maintenance requests and collaborates with hotel departments to maintain safe, operational, and welcoming facilities.

Maintains cleanliness, sanitation, and organization across hotel kitchens, dish areas, banquet spaces, and food and beverage operations. Washes and stores dishes and equipment, operates dishwashing machinery, removes waste, performs deep cleaning, supports banquet setup and breakdown, monitors supplies, and follows food safety, HACCP, OSHA, and hotel safety procedures. Works collaboratively with culinary, banquet, and hospitality teams in a fast-paced environment.

Drives hotel revenue through corporate, business-transient, negotiated-account, group, and local-business sales. Builds client and partner relationships, prospects new opportunities, manages accounts and rates, conducts site tours and presentations, monitors market and competitor trends, maintains CRM and pipeline reporting, collaborates with revenue management and hotel teams, and achieves sales targets through strategic planning and networking.

Supervise front desk and guest service operations, supporting check-in/check-out, guest requests, room assignments, reservations, inventory, upselling, and service recovery. Lead and coach front desk staff, coordinate with hotel departments, assist with scheduling, cash handling, reporting, VIP and group arrivals, and ensure compliance with hotel standards and safety procedures.

Supervises a PJ’s Coffee outlet, including preparing and serving beverages and pastries, welcoming guests, processing payments, stocking merchandise, maintaining sanitation standards, meeting sales goals, and supporting hotel operations. Supervises 3–5 employees, trains staff, assigns work, resolves complaints, and coordinates daily coffee shop activities while delivering excellent guest service.

Leads all financial operations for a full-service hotel, including accounting, budgeting, forecasting, reporting, payroll oversight, audits, cash management, and compliance. Partners with hotel leadership and ownership to improve profitability, operational efficiency, and business performance. Oversees departmental financial planning, labor analysis, inventory controls, capital planning, and owner reporting while supervising and developing the finance team.

Supports new and converting hotels before and after opening by driving revenue development, sales activation, marketing and distribution readiness, and commercial execution. Conducts market assessments, develops sales plans and playbooks, coaches hotel teams, tracks critical-path deliverables, and coordinates cross-functional stakeholders to accelerate revenue growth and performance stabilization. Requires up to 40% domestic and international travel.

Coordinates hotel sales and marketing activities, including client communication, proposals, CRM updates, reporting, social media, email marketing, promotional campaigns, events, trade shows, and marketing collateral. Supports sales leads, contracts, site tours, account records, revenue reporting, and cross-functional commercial initiatives while maintaining brand visibility and guest-focused communication.

Performs general hotel maintenance, repairs, and preventative maintenance across the building, equipment, grounds, and physical plant to maintain quality and safety standards.

Executes hotel sales strategies to achieve occupancy, revenue, profitability, and market-share goals. Develops new and existing accounts, solicits group and room business, presents to prospective clients, builds community and professional relationships, monitors competition and market trends, and creates tactical sales plans. Collaborates with hotel and regional leadership, supports forecasting and budgeting, attends trade shows, ensures client satisfaction, and helps lead the sales team.

Assist guests with hotel reservations, inquiries, cancellations, modifications, and special requests. Process bookings through PMS, CRS, OTA, and hotel systems while maintaining accurate reservation records. Coordinate with front office, revenue management, sales, and leadership teams; support group blocks, VIP bookings, upselling, guest concerns, and service recovery. Provide professional communication across phone, email, and online channels in a fast-paced hospitality environment.

Drives hotel revenue through SMERF group sales, client relationship management, prospecting, networking, site tours, presentations, and strategic account development. Collaborates with revenue management, operations, marketing, and front office teams; monitors market trends and competitors; maintains CRM records, forecasts, and pipeline reports; and achieves sales and revenue targets. The role is fully on-site when not conducting local sales activities and requires occasional evening and weekend availability.

Cleans and sanitizes kitchen equipment, cookware, dishware, utensils, and designated food-service areas. Operates dishwashing equipment, handles cleaning chemicals safely, maintains sanitation standards, removes garbage, supports employee cafeteria and banquet service, assists with buffet setup and breakdown, stores supplies, and reports equipment maintenance needs.

The Human Resources Manager leads HR functions including training, recruitment, employee engagement, compliance, and performance management while supporting leadership in operations and enforcing workplace culture.

Lead and manage front desk, guest services, and transportation teams to ensure excellent arrival-to-departure guest experiences. Oversee operations, staffing, scheduling, cash/credit controls, transportation logistics, guest recovery, performance metrics, compliance, and cross-department collaboration to drive guest satisfaction and departmental goals.

Manages franchise hotel operations and revenue development across the West Coast and Southwest. Conducts performance reviews, quality assurance evaluations, property improvement planning, training, market assessments, sales calls, and operational consultations. Builds owner and operator relationships, resolves escalated concerns, supports brand standards, tracks action items, and partners on franchise growth. The role requires residence within the territory and up to 90% travel.