Teams at Sonesta International Hotels Corporation

Manage individual and group room reservations across phone, email, and OTA channels; maintain group blocks, contracts, rooming lists, billing, and reservation records in the PMS; verify payments and guest preferences; coordinate with Front Office, Sales, Revenue Management, and Housekeeping; review arrivals/departures and VIPs; resolve reservation issues; ensure policy compliance and confidentiality.

Supervise daily front desk and reservations operations to ensure excellent guest service, revenue optimization using Opera and Synxis, staff training, VIP pre-arrival planning, Sonesta Travel Pass management, handling guest complaints, and acting as front desk agent as needed.

Oversee front office operations to deliver exceptional guest service. Recruit, train, schedule, coach, and manage front desk staff. Handle guest relations and escalations, cash procedures, billing, VIP arrivals, and Manager on Duty shifts while ensuring compliance with brand standards and operational processes.