Jobs at Sona (getsona.com)

Owner of day-to-day People operations for a 150+ global, fast-growing startup. Partner with leaders on performance, probation, employee relations, and people decisions. Design and deliver people projects (performance management, L&D, culture), document scalable AI-first processes, and support execution of People strategy while building the People function.

As a Customer Success Manager, you'll manage 20-24 enterprise accounts, driving customer engagement and retention through proactive relationship management, value realization, and handling product feedback. You'll operate with high autonomy, shaping the Customer Success function in a rapidly evolving environment.

Lead end-to-end US hiring for NYC and Austin, building the US talent function for go-to-market roles. Own sourcing, interviewing, offers, employer brand, hiring processes, and use AI to improve hiring speed and quality while scaling a fast-moving startup.

Manage the data architecture and administration of Sona's go-to-market data systems, ensuring clean data flow across platforms and integrations while maintaining data quality and reporting infrastructures.

Own and scale half-hourly forecasting models for frontline workforce demand, lead end-to-end client launches (data validation, model selection, UAT, monitoring), join client calls, build stakeholder relationships, and maintain production ML systems that handle messy data and feedback loops.

Build and own end-to-end features across Sona’s platform using AI-assisted development. Direct and correct agent-produced code, work cross-functionally, engage customers in discovery and workshops, and contribute across scheduling, payroll, HR, and mobile domains.

Lead and scale an AE team to drive repeatable enterprise revenue. Build outbound pipeline engines, coach reps, manage complex multi-stakeholder deals, set operational cadence, hire top reps, and partner with marketing, product, and customer teams. Use AI tools to improve prospecting and rep productivity.

Own the full sales lifecycle for mid-to-enterprise frontline customers (Social Care, Retail, Hospitality): prospect, manage pipeline, close deals, forecast revenue, build stakeholder relationships, represent Sona at events, and collaborate cross-functionally to influence product and onboarding.

Own the full sales cycle for mid-to-enterprise US frontline customers (Hospitality or Retail). Drive revenue, build executive relationships, forecast and manage pipeline, represent Sona at events, and collaborate with Marketing, Customer, and Product to refine onboarding and product-market fit.

Lead the customer success team, manage enterprise accounts, evolve the operating model, and enhance customer experience using AI tools to drive relationship quality.

As a Business Development Representative, you will build the sales pipeline for the NYC expansion, targeting senior roles in Hospitality and Retail organizations while developing messaging and testing outreach strategies.