Teams at Sona (getsona.com)

Provide frontline technical support via email and live chat, maintain customer configurations, create and update self-serve resources, escalate issues, and relay structured customer feedback to Product to improve the product experience.

As a Customer Success Manager, you'll manage 20-24 enterprise accounts, driving customer engagement and retention through proactive relationship management, value realization, and handling product feedback. You'll operate with high autonomy, shaping the Customer Success function in a rapidly evolving environment.

Lead end-to-end US hiring for NYC and Austin, building the US talent function for go-to-market roles. Own sourcing, interviewing, offers, employer brand, hiring processes, and use AI to improve hiring speed and quality while scaling a fast-moving startup.