Teams at Sona (getsona.com)

Lead and develop a payroll team responsible for enterprise client payrolls in a bureau environment. Oversee payroll accuracy, compliance, audits, tax year-end processing, BACS payments, client escalations, support SLAs, and incident resolution. Advise clients on legislative changes, review team output, and drive continuous improvement through AI and automation while maintaining auditable payroll processes.

Own end-to-end onboarding of customers to Sona's payroll platform including discovery, system configuration, parallel runs, training, go-live, and post-launch support. Configure and troubleshoot UK payroll setups (GL, pensions, RTI), collaborate with project and product teams, use AI tools for reconciliation and communications, and identify process improvements.

Own and scale half-hourly forecasting models for frontline workforce demand, lead end-to-end client launches (data validation, model selection, UAT, monitoring), join client calls, build stakeholder relationships, and maintain production ML systems that handle messy data and feedback loops.