Teams at Sona (getsona.com)

Owner of day-to-day People operations for a 150+ global, fast-growing startup. Partner with leaders on performance, probation, employee relations, and people decisions. Design and deliver people projects (performance management, L&D, culture), document scalable AI-first processes, and support execution of People strategy while building the People function.

As a Customer Success Manager, you'll manage 20-24 enterprise accounts, driving customer engagement and retention through proactive relationship management, value realization, and handling product feedback. You'll operate with high autonomy, shaping the Customer Success function in a rapidly evolving environment.

Lead end-to-end US hiring for NYC and Austin, building the US talent function for go-to-market roles. Own sourcing, interviewing, offers, employer brand, hiring processes, and use AI to improve hiring speed and quality while scaling a fast-moving startup.