Jobs at Solera Holdings

Oversee call center operations by monitoring KPIs, improving efficiency and service quality, coaching frontline leaders, managing reporting, ensuring compliance, mitigating operational risk, and maintaining key client relationships. The role drives continuous improvement, performance management, leadership development, SLA achievement, and data-informed operational decisions.

Identify and qualify automotive dealer prospects, conduct needs assessments, demonstrate CRM and iDMS software, negotiate contracts, close new business, and build client relationships. Maintain accurate Salesforce and Outreach records, manage the sales pipeline, report performance, and collaborate with marketing, product, and customer success teams.

Manage a £3.2 million portfolio of franchised and used car dealer accounts. Responsibilities include customer retention, renewals, relationship management, account analysis, portfolio growth, enhancements, and new business conversion. The role involves handling customer calls, presenting solutions, negotiating, monitoring leads, and meeting phased revenue targets while working independently and collaboratively.

Manage, retain, and grow strategic national accounts across Solera’s Collision and Mechanical segments. Build stakeholder relationships, monitor account health, execute renewal strategies, and identify upsell and cross-sell opportunities. Support SaaS adoption, account planning, reporting, forecasting, customer events, and trade shows. Collaborate with sales, implementation, support, product, and marketing teams while maintaining CRM records and meeting retention and growth targets.

Drives revenue growth across the Western U.S. and Western Canada by acquiring new customers, expanding existing accounts, conducting demos and business reviews, and meeting sales targets. The role manages a sales pipeline in CRM tools, attends industry events, provides market intelligence, and collaborates with marketing, customer success, and product teams. Travel of up to 50% is required.

Manages strategic customer accounts for automotive technology solutions, serving as the primary advisor on performance, adoption, retention, ROI, and growth. Conducts business reviews, develops account strategies, tracks opportunities in Salesforce, presents recommendations to dealership leadership, and supports renewals and upselling. Collaborates with customer success, implementation, product, and executive teams while optimizing customer engagement and account health.

Identify and qualify prospective automotive independent dealer clients, conduct needs assessments, demonstrate CRM and iDMS software, negotiate contracts, close new business, and maintain client relationships. The role includes pipeline development, sales reporting, Salesforce and Outreach administration, and collaboration with marketing, product, and customer success teams.

Monitors subscription accounts for unauthorized use, fraud, and illegal software distribution. Investigates abuse patterns, applies account limits and resets, restores legitimate customer access, and communicates with customers and unauthorized users. The role documents investigations, reports illegal activity, supports compliance escalations, analyzes usage trends, and develops abuse-prevention strategies. It may also identify upselling opportunities and requires proficiency with Microsoft Office, strong communication, customer-service skills, and basic internet security knowledge.

Supports customer onboarding by configuring and installing products, coordinating training, providing phone and email support, documenting implementation activities in Salesforce, and activating billing. Partners with customers, trainers, and internal teams to resolve setup issues, meet launch timelines, maintain accurate records, and ensure successful implementations. The role requires organization, prioritization, communication, independent judgment, adaptability, and a strong customer-service focus.

Build and manage inbound and outbound sales pipeline for SMB fleet customers, connect with prospects, identify needs, introduce solutions, and partner with Account Executives. Execute outreach campaigns, follow up on marketing leads, track opportunities in CRM tools, and meet activity and pipeline goals. The role includes coaching, mentorship, and advancement opportunities in an in-person team environment.

Drives new B2B business by prospecting, qualifying, demonstrating, and closing GPS and fleet technology solutions. Manages the full sales cycle, maintains Salesforce pipeline records, meets quotas, and supports onboarding. Grows existing accounts through upselling and cross-selling, coordinates orders and fulfillment, assists with customer inquiries, and collaborates with operations, support, accounting, product, and marketing teams.

Owns net-new dealer acquisition across an assigned territory, managing the full sales cycle from prospecting and qualification through presentations, negotiation, and closing. Builds pipeline, develops territory plans, maintains Salesforce forecasts, and exceeds revenue targets. Establishes relationships with dealership executives, positions Solera and LoJack solutions, and partners cross-functionally on implementation, expansion, and retention. Requires strong automotive industry knowledge, consultative and Challenger selling skills, executive presence, and disciplined quota-focused execution.

Supervise Billing and Collections teams, overseeing accounts receivable operations, invoice processing, collections, reconciliations, escalations, compliance, KPI reporting, and performance management. Coach team members, monitor productivity and service levels, resolve complex customer and payment issues, identify operational risks, and support process improvements, automation, system enhancements, and cross-functional initiatives across multiple business entities.

As an Account Executive, responsible for selling Identifix software, identifying leads, engaging clients, conducting demonstrations, and closing sales.

Leads the automation and operation of Solera’s CI/CD pipelines and cloud infrastructure across development, QA, and production. Responsibilities include Infrastructure as Code, AWS resource management, deployment automation, environment stability, security remediation, troubleshooting, capacity planning, cost optimization, documentation, and support for Dev and QA teams. The role requires collaboration across global teams and participation in 24/7 operational rotations.

Manage a portfolio of eBay sellers to drive GMV growth, retention, and listing quality. Monitor seller health, onboard and train new sellers, troubleshoot eLINK/listing issues, provide marketplace insights to stakeholders, and support sales and outreach initiatives while representing the company at industry events.

Manage accounts receivable collections by contacting customers about overdue invoices, negotiating payment arrangements, resolving billing disputes, monitoring aging reports, documenting collection activity, and reporting progress to finance leadership. The role collaborates with billing, sales, and customer service teams to resolve issues, reduce delinquency, and maintain positive customer relationships while meeting collection targets.

Retains at-risk accounts through high-volume calls, voicemails, and emails; recovers overdue balances, prevents churn, resolves customer issues, and maintains accurate Salesforce records. The role manages follow-up cadences, meets strict activity and retention KPIs, collaborates with Billing, CX, and Support, and protects recurring revenue by converting cancellation risks into retained, paying customers.

Manages customer accounts and territories by building relationships, improving retention, resolving escalations, identifying revenue opportunities, cross-selling products, and growing territory performance. The role includes customer analysis, satisfaction monitoring, strategic planning, prospecting, lead generation, forecasting, negotiation, and collaboration across teams in a quota-driven environment.

Manages and grows CRM customer accounts through retention, renewals, upselling, cross-selling, business reviews, product demos, and software sales. Uses Salesforce.com to maintain organized sales processes, negotiates pricing, prepares quotes, and collaborates with legal, finance, and operations on account changes. The role requires meeting sales goals, presenting CRM value propositions, responding to customers, and traveling extensively to support account growth.