Teams at SolarWinds

Manage midmarket customer relationships as a trusted adviser, driving software adoption, retention, renewals, and expansion. Understand customer goals, demonstrate product value, conduct reviews, support escalations, and coordinate with Sales, Renewals, Product Management, and Engineering. Provide technical guidance on networking, security, databases, cloud concepts, and SolarWinds products while identifying churn risks and growth opportunities. Mentor Customer Success team members and represent customer feedback internally.

Manages strategic SaaS customer accounts by driving product adoption, value realization, retention, expansion, and advocacy. Owns success plans, leads business and executive reviews, identifies risks, coordinates cross-functional solutions, tracks customer health and adoption metrics, and maintains account data in Salesforce and Gainsight. The role also educates customers, represents their feedback internally, mentors CSMs, and improves customer success processes.

Leads a site reliability engineering team responsible for cloud infrastructure, platform automation, infrastructure as code, operational readiness, and service reliability. The manager will set team direction, plan roadmaps, improve availability and observability, lead incident response and continuous improvement, automate operational work, partner across engineering and support teams, and hire and develop SRE talent.