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Fintech • Mobile • Software • Financial Services
Processes and manages a pipeline of 30–50 home equity loan applications from initial review through closing. Responsibilities include gathering and analyzing borrower and third-party documentation, ensuring application accuracy and underwriting readiness, communicating with borrowers, loan officers, underwriters, closers, vendors, and referral sources, maintaining mortgage guideline knowledge, managing deadlines, and supporting broker-channel fulfillment while delivering an excellent customer experience.
Fintech • Mobile • Software • Financial Services
Processes and manages a pipeline of 30–50 home equity loans from application through closing. Reviews applications for completeness, gathers and analyzes borrower and third-party documentation, communicates with applicants, loan officers, underwriters, closers, vendors, and referral sources, and ensures compliance with mortgage guidelines and closing deadlines. Provides customer service, sets borrower expectations, supports broker-channel fulfillment, and adapts to changing requirements in a fast-paced environment.
Fintech • Mobile • Software • Financial Services
Administer and maintain critical Home Lending applications, including configuration, workflows, access controls, integrations, automation, and data management. Troubleshoot complex escalations, perform root-cause analysis, support audits, manage application security and governance, and lead technical execution for application projects and onboarding. Partner with business, engineering, security, IAM, vendors, and operations teams to translate requirements into reliable, scalable solutions while improving documentation, controls, processes, and platform capabilities.
