Jobs at SMASH

Provides senior-level cloud infrastructure engineering and escalation support in an MSP environment. Responsibilities include architecting and troubleshooting Azure, Microsoft 365, identity, endpoint, networking, virtualization, security, backup, and hybrid-cloud environments. The role delivers migrations, deployments, Infrastructure as Code, governance, cost optimization, disaster recovery, and Zero Trust initiatives, while supporting customer-facing solution engineering, documentation, mentoring, and periodic after-hours on-call coverage.

Design, build, deploy, and maintain production AI/ML applications for scalable SaaS products. Develop LLM-powered agents, orchestration layers, APIs, RAG and vector-search solutions, data pipelines, and inference optimizations. Collaborate with backend teams and customers to customize AI solutions, particularly for regulated HealthTech and FinTech environments. Own testing, CI/CD, cloud deployment, monitoring, security, and production readiness while working with distributed global teams.

Designs and implements AI-powered automation for lending, underwriting, document processing, loan pricing, and operational workflows. The role evaluates AI models and architectures, integrates systems and data sources, processes structured and unstructured documents, automates business rules, and builds validation, auditability, and human-review controls. A major focus is developing an intelligent loan-pricing solution that evaluates borrower and property data against lender criteria and pricing sources.

Implement, configure, administer, migrate, and troubleshoot RingCentral UCaaS and enterprise voice environments. Responsibilities include call routing, SIP and VoIP analysis, number porting, endpoint support, network troubleshooting, integrations, incident management, documentation, and customer guidance. The role collaborates with networking, infrastructure, security, and application teams to resolve complex voice issues and support enterprise deployments.

Support, maintain, troubleshoot, and improve enterprise network infrastructure in a hands-on NOC engineering role. Responsibilities include routing, switching, firewalls, VPNs, wireless, load balancers, incident response, network security monitoring, documentation, capacity analysis, and technical stakeholder communication. The role includes on-call rotation approximately once every nine weeks and occasional after-hours support.

Develop Python, SQL, and REST API integrations across the full software development lifecycle. Gather customer requirements, translate them into technical specifications, build and test solutions, conduct code reviews, troubleshoot integrations, document deliverables, and manage technical projects through deployment. The role requires strong customer communication, software quality practices, TDD, unit testing, performance awareness, and collaboration with engineering teams. Azure DevOps, Git, CI/CD, and external customer integration experience are preferred.

Supports implementation, configuration, testing, troubleshooting, deployment, migration, and administration of Genesys Cloud CX contact center solutions. Configures users, queues, routing, Architect flows, schedules, permissions, integrations, and reporting. Assists with customer meetings, UAT, documentation, post-launch support, and production stabilization while escalating complex issues to senior engineers.

Submit a general application to join SMASH's talent network. Applicants are considered for future roles across software engineering, QA, DevOps, data, customer experience, sales, and product/project management. Candidates should demonstrate strong communication, professionalism, customer focus, teamwork, continuous learning, and English proficiency. The recruiting team reviews applications and contacts matches for open opportunities.

Implement, configure, and support Zoom Phone and contact-center solutions. Manage provisioning, migrations, testing, cutovers, integrations, troubleshooting, documentation, and customer knowledge-transfer. Collaborate with architects, PMs, carriers, and support teams to deliver reliable UCaaS/CCaaS implementations.