Jobs at SMASH

Provides senior-level cloud infrastructure engineering and escalation support in an MSP environment. Responsibilities include architecting and troubleshooting Azure, Microsoft 365, identity, endpoint, networking, virtualization, security, backup, and hybrid-cloud environments. The role delivers migrations, deployments, Infrastructure as Code, governance, cost optimization, disaster recovery, and Zero Trust initiatives, while supporting customer-facing solution engineering, documentation, mentoring, and periodic after-hours on-call coverage.

Develop, customize, maintain, and troubleshoot WordPress websites and Shopify storefronts. Responsibilities include theme and plugin customization, third-party integrations, responsive design, performance optimization, security and maintenance, cross-browser testing, bug resolution, deployment support, and collaboration with design, marketing, and product stakeholders.

Designs and optimizes enterprise-scale semantic models in Microsoft Fabric and Power BI. Responsibilities include dimensional and star-schema modeling, fact and dimension tables, SCDs, advanced DAX measures, SQL optimization, relationships, hierarchies, KPIs, and Tabular Editor/TOM development. The role focuses on improving query performance, data connections, memory utilization, scalability, and maintainability while collaborating with BI, data, analytics, and business teams.

Designs scalable enterprise data and BI architectures, including data warehouses, dimensional models, databases, ETL/ELT pipelines, and integrations. Develops complex SQL solutions, supports Power BI or Tableau reporting, and applies Python or R for automation. Collaborates with technical and business stakeholders, establishes governance and security standards, optimizes performance and reliability, modernizes data platforms, and documents architectural decisions and data flows.

Develop and maintain enterprise Power BI reports, dashboards, and scalable semantic models. Build DAX measures, write SQL queries, optimize tabular models and report performance, analyze data quality, and support cloud or on-premises BI environments. Collaborate with technical and business stakeholders, use Git for version control, and maintain documentation covering models, reports, business logic, dependencies, and deployment processes.

Design, build, and maintain scalable production data pipelines and cloud-based solutions in Microsoft Azure. Develop Python, SQL, Spark, Spark SQL, and PySpark workflows for data ingestion, transformation, integration, analytics, reporting, and machine learning. Monitor, troubleshoot, validate, and optimize data pipelines and large-scale processing workloads while collaborating with technical teams and stakeholders. Document architectures and follow software engineering best practices for testing, version control, and deployment.

Lead AI/ML and automation strategy, mentor teams, design scalable architectures, oversee AI initiatives, integrate solutions with enterprise applications, and communicate strategy to stakeholders.

Analyze large and complex datasets using SQL, Python, Spark, Spark SQL, and PySpark in Microsoft Azure environments. Responsibilities include data transformation, validation, profiling, reconciliation, quality analysis, root-cause investigation, scalable data process improvement, documentation, and communicating findings to technical and business stakeholders.

Develop Python, SQL, and REST API integrations across the full software development lifecycle. Gather customer requirements, translate them into technical specifications, build and test solutions, conduct code reviews, troubleshoot integrations, document deliverables, and manage technical projects through deployment. The role requires strong customer communication, software quality practices, TDD, unit testing, performance awareness, and collaboration with engineering teams. Azure DevOps, Git, CI/CD, and external customer integration experience are preferred.

Supports implementation, configuration, testing, troubleshooting, deployment, migration, and administration of Genesys Cloud CX contact center solutions. Configures users, queues, routing, Architect flows, schedules, permissions, integrations, and reporting. Assists with customer meetings, UAT, documentation, post-launch support, and production stabilization while escalating complex issues to senior engineers.

Submit a general application to join SMASH's talent network. Applicants are considered for future roles across software engineering, QA, DevOps, data, customer experience, sales, and product/project management. Candidates should demonstrate strong communication, professionalism, customer focus, teamwork, continuous learning, and English proficiency. The recruiting team reviews applications and contacts matches for open opportunities.

Lead end-to-end delivery of large-scale transformational technology programs ($25M+), manage distributed matrixed teams (50+), oversee governance, financials, SOWs, contracts, risk, stakeholder engagement, and executive reporting to ensure program quality and profitability.

Lead delivery and governance of large-scale technology transformation programs ($25M+). Own program financials, SOWs, risk and issue management, stakeholder engagement, executive reporting, and manage distributed teams and Project Managers to deliver complex Financial Services initiatives.

Lead end-to-end delivery of multiple complex infrastructure projects across data centers, networking, security, storage, virtualization, cloud, and Unified Communications. Develop WBS, schedules, resource and financial plans; manage scope, risks, governance, and stakeholder communications; coordinate global teams and client-facing engagements to ensure successful delivery.

Lead and execute multiple concurrent customer-facing infrastructure projects across regulated environments. Manage physical deployments (network, servers, cabling), field teams, vendors, schedules, budgets, risks, and multisite rollouts. Create WBS, resource plans, and project schedules, provide status reporting, and ensure quality and governance.

Implement, configure, and support Zoom Phone and contact-center solutions. Manage provisioning, migrations, testing, cutovers, integrations, troubleshooting, documentation, and customer knowledge-transfer. Collaborate with architects, PMs, carriers, and support teams to deliver reliable UCaaS/CCaaS implementations.

Develop and maintain web and Electron desktop applications using .NET Core, Flask, and Express.js. Build responsive frontends (Angular), scalable backends, and databases (SQL Server, PostgreSQL, MongoDB). Implement RESTful APIs, CI/CD, Docker/Kubernetes-based microservices, perform testing, troubleshooting, code reviews, and support production incidents while collaborating with QA, Product, and Engineering teams.