Jobs at Smart Care Equipment Solutions

Manage accounts payable processes: process and code invoices, match POs/receipts, run weekly check/electronic payments, reconcile vendor statements, assist month-end close, and support accounting.

Support marketing and communications through drafting press releases, media pitches, and content; assist media outreach and monitoring; compile press/sentiment reports; help create blog, newsletter, and social content; support internal communications and PR campaign execution; conduct industry and competitor research; maintain brand voice and media lists.

Review technician service tickets for accuracy, verify labor/parts/pricing, coordinate with teams to clarify jobs, apply contract billing rates, generate and send invoices, submit billing via portals, respond to customer invoice inquiries, monitor accounts receivable, follow up on overdue payments, and support billing audits.

Performs accounts receivable, accounting, credit, collections, clerical, and customer service functions. Contacts departments, customers, and outside agencies to resolve issues and open balances. Operates computers and applicable software, works under minimal supervision, and may help train lower-level employees.

Manages assigned corporate accounts to ensure service compliance, customer satisfaction, retention, and growth. Communicates order and service status, secures approvals, assists technicians with customer requirements, coordinates response-time and documentation compliance, and maintains accurate orders in SAP and external portals. Builds cross-functional relationships, supports master data management, revises customer documentation, and assists with special projects.

Provides clerical and administrative support by managing schedules, correspondence, calendars, records, documents, invoices, office supplies, travel arrangements, and communications. The role requires strong organization, attention to detail, Microsoft Office proficiency, confidentiality, customer service, and the ability to manage multiple priorities in a professional office environment.

Maintain accurate financial records, prepare journal entries, reconcile accounts, support month- and year-end close, produce financial reports and schedules, assist with budgeting, audits, regulatory filings, and process improvements while ensuring GAAP compliance.

Lead Smart Care's centralized Customer Operations including contact center, dispatch, workforce management, QA, and escalations. Develop CX strategy, optimize dispatch and staffing, drive continuous improvement, implement technology and AI solutions, manage onshore/offshore teams and BPOs, and deliver performance reporting tied to CSAT, NPS, SLA, productivity, and retention.

Provide administrative and operational support including payroll/timekeeping, purchasing, basic accounting, office organization, employee records, mail handling, meeting coordination, inventory of supplies, invoice routing, customer complaint tracking, and general office support to keep daily operations running smoothly.

Lead strategic finance for the FES Division, partnering with the Division President, executive leadership, and private equity to drive profitable growth, FP&A, forecasting, and value-creation initiatives. Oversee budgeting, rolling forecasts, financial modeling, KPI dashboards, operational partnership, internal controls, risk mitigation, board reporting, and finance transformation while building a high-performing finance organization.

Lead consolidated financial planning, reporting, and lender reporting. Maintain 3-statement driver-based models, manage multi-entity consolidations, forecast liquidity, ensure covenant compliance, and partner with business leaders to translate financial results into executive insights.

Lead and develop a regional field sales team to exceed annual targets through coaching, hiring, performance management, pipeline oversight, cross-functional collaboration, and data-driven strategy. Drive regional sales plans, audit reporting with Finance, remove process barriers, partner with third parties for tools/insights, and champion continuous improvement and go-to-market initiatives.