General Manager

Company Overview

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care’s Climate Solutions Business Unit is the trusted service leader in the commercial and industrial refrigeration industry.  Nationwide, leading grocery stores, cold storage facilities and distribution warehouses rely on Smart Care to design, build, maintain and repair commercial refrigeration and HVAC systems. 

Position Description

The General Manager leads the profitable growth of the Service, Installation and Equipment businesses in their operating companies, ensuring high levels of safety, Team Member retention, customer satisfaction, job profitability and quality work.

To succeed in this position, candidates should have strong leadership skills with exceptional communication, problem-solving and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers and Team Members.

Main Responsibilities:

• Responsible for a safe work environment for all Team Members and leads safety efforts for injury prevention, along with strong immediate communication when injuries occur.
• Supervises and directs the work of the Leaders within Service, Installation and Equipment.  Builds the selling organization to effectively grow share and deepen customer relationships.
• Manages the business P and L and overall financial health of the business.  Responsible for a minimum of 10% growth in top line sales and 10% increase in EBITDA per year.
• Prepares and executes the annual operating plan and develops budgets in coordination with department heads and controllers.
• Represents and upholds company values and operates with the highest level of integrity, ensuring adherence to company policies.
• Coaches and develops direct reports effectively.
• Responsible for talent acquisition, development and retention needs
• Maintains close business relationship with top customers, general contractors. Actively assesses customer satisfaction levels and initiates remedial actions as required.
• Improves processes for better productivity.
• Oversees large projects.  Analyzes and interprets performance, then drives action to ensure profitable delivery of scope, schedule, and budget.
• Creates and conducts quarterly business reviews on business performance

Qualifications:

• Bachelor’s Degree in Engineering, Business, Construction Management (or similar degree program, with technical and financial components) or commensurate experience
• 5 or more years of managerial/supervisory experience in a service-related industry preferred
• 2 or more years of previous P&L ownership and responsibility

• 3 or more years of customer relationship development and management experience.
• Excellent interpersonal and communication skills including sales ability

• Demonstrated selection, hiring, and team development skills
• Track record of success leading a technical non-exempt workforce required
• Demonstrated problem solving and decision-making skills in a fast-paced environment
• Prior experience in developing and working in service app and dispatch systems
• Previous experience in HVAC, Grocery, Food service or equipment repair industry
• Willingness to travel within the market spending significant time with current and potential customers and assisting managers with sound business processes
• Ability to travel up to 30% (Automobile and Plane)

Preferred:

• Thorough understanding of call to cash process (i.e. sales, customer care, dispatch, service, supply chain, billing, etc.)
• Demonstrated experience developing strategic growth and service initiatives
• PC skills including MS Office Suite (Excel, Outlook, Power Point).

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].