Jobs at Slipstream IT

Leads commercial data science strategy, analytics projects, and a data science team supporting pharma product launches. Develops predictive models, AI-powered tools, provider targeting algorithms, and advanced analytics using claims, CRM, payer, and market data. Owns commercial KPIs, data warehouse integration, product roadmaps, and AI-augmented workflows. Partners with IT, Medical Affairs, Sales, Access, Marketing, and executive stakeholders while ensuring responsible AI practices and biopharma compliance.

Lead end-to-end Veeva CRM implementation and enhancement projects for life sciences clients. Manage scope, budgets, timelines, resources, risks, governance, compliance, and stakeholder expectations. Coordinate business and technical teams, support FDA validation readiness, maintain client relationships, mentor junior team members, and contribute to CRM delivery best practices.

Lead business analysis for complex, multi-country Veeva CRM implementations across Europe. Own requirements gathering, solution design, process optimization, stakeholder relationships, project documentation, UAT, testing, data migration validation, deployment support, and post-go-live activities. Advise pharmaceutical clients on scalable CRM solutions while coordinating with architects, consultants, developers, and project managers. Contribute to practice improvements and business development.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

Develop and support enterprise integrations using MuleSoft and another iPaaS platform. Build REST and SOAP APIs, data transformations, workflows, security controls, tests, monitoring, and reusable integration components. Collaborate with technical and business stakeholders, troubleshoot production issues, optimize performance, and support CI/CD, version control, documentation, code reviews, and release management. The role requires strong integration architecture, API governance, security, debugging, and communication skills.

Develop and configure Veeva Network solutions for commercial data operations, including customer data mastering, HCP/HCO data models, match and merge, integrations, and workflows. Build Snowflake SQL queries for extraction, transformation, and reporting. Integrate Salesforce, Veeva CRM, data warehouses, and analytics platforms while translating business requirements into scalable technical designs. Collaborate with stakeholders and vendors in an Agile environment, manage tasks independently, and maintain data governance, quality, and compliance standards.

Lead end-to-end CRM migration and implementation programs for life sciences clients across Salesforce, Veeva, and other platforms. Manage planning, data migration (ETL), integrations, compliance (GxP, 21 CFR Part 11), budgets, vendors, change management, and post-go-live optimization while coordinating cross-functional teams and mentoring junior program staff.

Provide on-site support across macOS and Windows environments, troubleshoot hardware, software, and networks, administer servers, manage Veeam/NAS/S3 backups, deploy endpoints, write automation scripts, resolve escalated issues, and maintain IT documentation. The role requires full-time on-site work in South San Francisco and supports life sciences and biotech clients.

Provides onsite deskside IT support for hardware, peripherals, applications, meeting-room technology, printers, and office devices. Resolves escalated tickets, supports employee onboarding and offboarding, provisions and maintains devices, coordinates with service desk teams and vendors, and manages physical device lifecycle activities. Maintains asset records and provides operational reporting on onsite demand, inventory readiness, recurring issues, escalations, and service performance.

Leads cross-functional implementation and improvement projects across Finance, HR, Legal, Compliance, IT, and Facilities. Manages project scope, schedules, budgets, risks, vendors, testing, cutovers, change management, and stakeholder communications. Oversees concurrent G&A initiatives including ERP, HRIS, CLM, GRC, infrastructure, office, and procurement system projects. Maintains project plans, RAID logs, dashboards, and status reports while coordinating executive sponsors, functional leaders, implementation partners, and end users.

Designs and leads OneTrust Consent Management and Data Discovery architectures for life sciences clients. Integrates OneTrust with Salesforce, Veeva, Databricks, Snowflake, Azure, and AWS; creates ERDs, data dictionaries, and data flow diagrams; translates privacy requirements into technical designs; leads configuration with admins and developers; collaborates with legal, compliance, IT, and delivery teams; supports pre-sales workshops and client engagements. Requires approximately 10–20% travel.

Support and implement AWS, Linux, Windows, Kubernetes, VMware, storage, monitoring, RMM, and patching environments. Configure cloud infrastructure, identity, networking, backups, WAF, Active Directory, containers, and hybrid systems. Harden operating systems, support regulated GxP environments, follow ITIL workflows, and contribute as a technical SME or project lead. The role requires strong documentation, communication, security awareness, and client-focused infrastructure support.

Serve as a functional Commercial CRM Business Analyst for life-sciences CRM implementations. Lead discovery, gather requirements, create user stories and process maps, author UAT/test scripts, support pre-sales scoping, and liaise between business stakeholders, solution architects, and developers to ensure commercial workflows and Agentforce use cases are implemented effectively.

Own and modernize Microsoft Intune device management, Windows Autopilot provisioning, and app deployment. Administer cross-platform patching with Automox, correlate vulnerabilities via Rapid7, and support Okta device-trust and conditional access integrations. Automate tasks with PowerShell/Graph API, document runbooks, and partner with IT, security, and engineering to ensure endpoint health, compliance, and lifecycle management.

Senior Salesforce Solution Architect responsible for end-to-end solution design and delivery across Salesforce (Service, Health/Life Sciences, Data Cloud) and MuleSoft integrations. Lead discovery, produce solution documentation, define data/security models, integration patterns, CI/CD governance, and provide technical leadership across onshore/offshore teams while supporting regulated life sciences delivery needs.

Provide onsite and remote end-user support: install/configure hardware and software, respond to and resolve tickets per SLA, document troubleshooting steps, set up workstations, assist AV for meetings, support Windows and macOS devices, mobile/tablet endpoints, printers, Wi‑Fi, VPN, SSO/MFA, Active Directory/Azure and Office 365 account administration, and escalate/resolve Tier 1 issues.

Hunt and close net-new enterprise accounts across Central Europe within pharma, biotech and life sciences. Lead complex, multi-stakeholder sales cycles for managed services and IT/software solutions, engage executive stakeholders, manage pipeline and forecasting, and consistently exceed quota.

Own day-to-day delivery and client relationship for Veeva Vault managed-service accounts. Provide hands-on Level 2–4 configuration and support (QualityDocs, Training, QMS), manage schedules/budgets/status reporting, coordinate offshore configurators, support release management, and escalate vendor issues as needed.

Lead architecture and delivery of Veeva Vault/CRM and Commercial Cloud solutions for life sciences clients. Design end-to-end solutions across CRM, integrations, data, reporting, security, and AI; run discovery and workshops; create architecture and integration documentation; guide data migration and MDM; lead technical teams, risk mitigation, stakeholder presentations, and support pre-sales and estimation.

Configure, administer, and support Veeva Vault RIM across Registrations, Submissions, Publishing, and Archive. Deliver implementations, migrations, release management, integrations, and managed services. Triage Tier 2/3 support, perform data migrations, maintain security and workflows, ensure regulatory/eCTD compliance, document specs and SOPs, and provide client-facing training and enablement.