Jobs at Slipstream IT

Design, build, deploy, and support MuleSoft integrations connecting Salesforce with external systems. Define API architecture, data mappings, security, error handling, monitoring, and operational documentation. Implement Salesforce integration components, support synchronous and asynchronous data exchange, and troubleshoot production issues. Collaborate with architects, developers, analysts, PMO, QA, and clients in Agile delivery teams. Support regulated healthcare and life sciences environments, including HIPAA/PHI handling, auditability, change control, CI/CD, and release governance.

Administer Windows servers, Active Directory, Group Policy, and laboratory computing systems. Lead system hardening, patching, vulnerability remediation, endpoint management, incident response, change vetting, documentation, governance, and technology upgrades. Partner with laboratory, research, security, and engineering teams; manage vendors; create technical specifications and architecture plans; support on-call operations; and drive automation and continual improvement across corporate and lab IT environments.

Lead end-to-end Veeva CRM implementation and enhancement projects for life sciences clients. Manage scope, budgets, timelines, resources, risks, governance, compliance, and stakeholder expectations. Coordinate business and technical teams, support FDA validation readiness, maintain client relationships, mentor junior team members, and contribute to CRM delivery best practices.

Own the full sales lifecycle for consulting and professional services engagements serving pharmaceutical, biotechnology, and broader life sciences organizations. Build executive relationships, develop strategic accounts, generate pipeline, exceed sales targets, lead discovery and solution development, negotiate contracts, and collaborate with technical and delivery teams. Sell Salesforce, Veeva, information management, infrastructure, cybersecurity, and PMO solutions. The role requires established industry relationships, complex enterprise sales expertise, and approximately 20% travel.

Manage smaller IT projects and support larger technology initiatives for pharmaceutical and biotechnology clients. Responsibilities include developing project plans, schedules, budgets, and deliverables; coordinating stakeholders, vendors, offshore teams, and technical resources; leading client meetings; tracking risks, financials, and resources; preparing status reports and dashboards; and supporting projects through requirements, testing, deployment, and completion.

Provide onsite deskside IT support to executives, VIPs, and end users. Configure and maintain computers, peripherals, Microsoft 365, macOS devices, and conference room technology. Resolve account, access, hardware, software, and incident issues; document work in ticketing systems; perform patching, monitoring, and backup remediation; communicate status and escalate complex problems. The role requires strong customer service, troubleshooting, documentation, IT service management, and technical communication skills.

Leads the presales and solutioning function for enterprise transformation engagements serving pharmaceutical and biotechnology clients. Responsibilities include managing strategic pursuits, designing enterprise technology solutions, overseeing estimates and pricing, developing proposals and Statements of Work, coordinating technology partners, and building a scalable presales organization. The role guides solutions involving Veeva, Salesforce, integrations, data migration, analytics, AI, and managed services while ensuring commercial viability and delivery readiness.

Provides onsite deskside and technical support for Windows and iOS environments. Troubleshoots hardware, software, connectivity, access, networking, and peripheral issues; manages Active Directory accounts; uses remote support and ticketing tools; documents resolutions; researches complex problems; and communicates effectively with users and IT teammates. The role requires independent issue ownership and focuses on improving the end-user technology experience.

Leads organizational change management for global life sciences CRM implementations and enterprise transformation programs. Owns change strategy, impact and readiness assessments, stakeholder engagement, executive communications, training, adoption, metrics, and post-go-live reinforcement. Manages OCM plans, budgets, risks, and deliverables while partnering with technical and business teams. Also supports consulting proposals, solution design, methodology development, and mentoring of OCM consultants.

Lead end-to-end Veeva CRM implementation and enhancement projects for life sciences clients. Manage scope, budgets, timelines, resources, risks, governance, client communications, and cross-functional delivery. Ensure compliance with GxP standards and FDA validation readiness while maintaining stakeholder relationships, presenting to senior leadership, mentoring junior team members, and improving CRM project delivery practices.

Supports operational management of the Veeva Practice by coordinating resource assignments, tracking project hours, budgets, schedules, utilization, and staffing. Maintains resource profiles, certifications, training records, and project documentation. Produces capacity, utilization, certification, and financial reports while reconciling timesheet and project data with Finance and project leadership. Identifies staffing, scheduling, budget, and compliance risks and supports forecasting, onboarding, offboarding, and training planning.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

Develop and support enterprise integrations using MuleSoft and another iPaaS platform. Build REST and SOAP APIs, data transformations, workflows, security controls, tests, monitoring, and reusable integration components. Collaborate with technical and business stakeholders, troubleshoot production issues, optimize performance, and support CI/CD, version control, documentation, code reviews, and release management. The role requires strong integration architecture, API governance, security, debugging, and communication skills.

Leads cross-functional implementation and improvement projects across Finance, HR, Legal, Compliance, IT, and Facilities. Manages project scope, schedules, budgets, risks, vendors, testing, cutovers, change management, and stakeholder communications. Oversees concurrent G&A initiatives including ERP, HRIS, CLM, GRC, infrastructure, office, and procurement system projects. Maintains project plans, RAID logs, dashboards, and status reports while coordinating executive sponsors, functional leaders, implementation partners, and end users.

Designs and leads OneTrust Consent Management and Data Discovery architectures for life sciences clients. Integrates OneTrust with Salesforce, Veeva, Databricks, Snowflake, Azure, and AWS; creates ERDs, data dictionaries, and data flow diagrams; translates privacy requirements into technical designs; leads configuration with admins and developers; collaborates with legal, compliance, IT, and delivery teams; supports pre-sales workshops and client engagements. Requires approximately 10–20% travel.