Jobs at Skipton Building Society

As a Microsoft Dynamics Engineer, you will develop and maintain Dynamics solutions, lead technical delivery, and collaborate with stakeholders to enhance customer experience through automation and integration solutions.

The Microsoft Power Platform Engineer will develop and maintain solutions on the Power Platform, streamline processes, and collaborate with stakeholders to enhance user experiences, all while fostering innovation and quality standards.

Support Financial Advisers by researching and analysing members' investments and tax positions, preparing compliant suitability reports, coordinating complex cases end-to-end, and turning technical detail into clear recommendations to achieve good member outcomes.

Support customers and families through bereavement, registration, Power of Attorney, and Will notification processes. Handle inbound and outbound contact, manage cases to resolution, process sensitive documentation, update customer records accurately, maintain confidentiality, and meet service deadlines. The role requires empathy, sound judgment, strong organization, attention to detail, and confidence using multiple systems while identifying process improvements.

Provide personalised, regulated financial advice on pensions and investments, build trusted customer relationships, ensure compliance and risk management, support commercial objectives while focusing on fair customer outcomes, and work flexibly across home, local branch and head office.

Own and advance the organization’s email development capability, including reusable templates, content components, accessibility, responsiveness, compliance, deliverability, technical governance, testing, and troubleshooting. Serve as the email subject matter expert, manage external suppliers, optimize campaign performance using data and insight, and collaborate with Marketing, Digital, Technology, and Customer Insight teams to improve customer communications.

Serve as the first point of contact for branch customers, identifying their financial needs and recommending suitable savings products and services. Conduct face-to-face, virtual, and telephone reviews; proactively contact customers; maintain accurate records; support vulnerable customers; resolve issues; and follow applicable policies and controls while delivering excellent service.

Supports customers and Financial Advisers through the initial financial advice process. Responsibilities include conducting fact-finding discussions about pensions, investments, and inheritance tax; explaining the financial advice proposition; preparing customers for adviser meetings; recording accurate information in the CRM; and understanding customers’ goals and circumstances. The role requires financial services experience, regulated financial planning qualifications or active study toward them, strong communication, accuracy, and compliance awareness, with progression toward becoming a Financial Adviser.

The Information Risk Manager oversees risk management activities across cyber, technology, data, and operational resilience, ensuring risks are identified and managed, while supporting organizational innovation and compliance.

Lead value management across Skipton’s Agile Release Train and change portfolio. Responsibilities include creating enterprise dashboards, using predictive analytics to identify risks and opportunities, managing dependencies and performance metrics, facilitating continuous improvement workshops, and coaching stakeholders on agile portfolio management. The role partners with senior leaders across Technology, Finance, Product, and Agile Release Trains, using Power BI, Apptio TargetProcess, and Azure DevOps to improve delivery transparency, performance, and value.

Provides second-line IT support to colleagues across offices, branches, and remote locations. Responsibilities include resolving technical issues, supplying and configuring equipment, packaging and deploying software, setting up new starters, building strong colleague relationships, identifying problems and trends using data, and improving IT support processes. The role also collaborates with the Service Desk and supports a positive colleague technology experience.

Serve as the first point of contact for branch customers, understand their financial needs, conduct reviews, recommend suitable savings products and services, and provide excellent support face-to-face, virtually, and by phone. Maintain accurate customer records, identify vulnerable customers, follow policies and controls, and proactively contact customers. The role requires adaptability, teamwork, effective communication, time management, and a strong commitment to customer service.

Provide regulated, personalised pensions and investments advice; build trusted customer relationships; hold detailed financial conversations; ensure compliance, risk management and quality standards; balance commercial objectives with fair customer outcomes; work hybrid with presence in St Albans as required.

Provide regulated, personalised financial advice to customers on pensions and investments; build trusted relationships, ensure compliance and risk management, and support business objectives while delivering fair, customer-led outcomes.

As Principal Engineer for the Customer Engagement Platform, you will set technical direction, establish standards for Dynamics 365 and Power Platform solutions, and lead engineering teams to ensure high performance and reliability.

Lead the Core Banking Platform strategy and roadmap, coordinate engineering teams and suppliers, manage backlogs, risks and dependencies, and drive operational excellence, reliability, security, governance and stakeholder alignment.

Lead design, governance and delivery of secure, scalable solution architectures across technology and security domains. Shape roadmaps, provide architectural assurance, evaluate risks and design options, mentor technical teams, influence senior stakeholders, and collaborate with vendors to ensure compliant, resilient implementations from concept to service transition.

Lead technical authority for the Microsoft 365 and end‑user device platform, providing architecture, governance, and hands‑on direction. Drive M365, identity, device management, security, and software lifecycle standards; mentor engineers; partner with Security, Architecture and IT leadership to deliver secure, resilient, and automated colleague technology experiences.

Partner with senior leaders to use colleague listening and engagement data to shape communication and engagement strategies. Turn insight into action, support cultural transformation, measure impact, and collaborate with People teams to improve colleague experience and inclusion.