Jobs at Skipton Building Society

Provides branch-based and remote customer service, identifies financial needs, discusses savings products and services, conducts customer reviews, resolves issues, maintains accurate records, and supports vulnerable customers. The role involves face-to-face, virtual, and telephone engagement, proactive customer outreach, product education, policy compliance, and delivering tailored solutions. This is a full-time fixed-term position supporting the Keighley and Silsden branches through April 2027.

Engage existing and prospective customers through branch, virtual, and telephone interactions. Conduct financial review appointments, understand customer goals, identify suitable non-advised products, generate leads, promote financial advice, and refer customers to advisers. Maintain accurate customer records, support vulnerable customers, follow policies and controls, and help coach colleagues to improve customer engagement and performance.

Provides second-line compliance oversight, advice, and constructive challenge on UK GDPR, PECR, and related data protection requirements. Interprets regulatory developments, supports regulatory change, advises on complex queries, contributes to business and transformation initiatives, and helps strengthen data protection controls. The role also involves stakeholder engagement, regulatory communication, knowledge sharing, and continuous improvement across the Compliance and Group Risk functions.

Provides second-line IT support to colleagues across head office, remote workforces, and branch locations. Responsibilities include resolving technical issues, managing equipment, packaging and deploying software, setting up new starters, identifying trends through data, and improving support processes. The role also collaborates with the Service Desk and promotes a positive colleague technology experience.

Lead value management across Skipton’s Agile Release Train and change portfolio. Responsibilities include creating enterprise dashboards, using predictive analytics to identify risks and opportunities, managing dependencies and performance metrics, facilitating continuous improvement workshops, and coaching stakeholders on agile portfolio management. The role partners with senior leaders across Technology, Finance, Product, and Agile Release Trains, using Power BI, Apptio TargetProcess, and Azure DevOps to improve delivery transparency, performance, and value.

Lead and embed FinOps practices across the organisation: establish governance, reporting, chargeback models, forecasting and optimisation for cloud (Azure). Collaborate with Technology, Finance, Procurement and Architecture to deliver cost transparency, dashboards, KPIs and actionable recommendations to senior stakeholders to improve cloud cost predictability and investment decisions.

Develop and implement Azure cloud data solutions using Databricks, Data Factory, dbt, SQL, and Python. Build end-to-end ETL/ELT pipelines, maintain and optimize enterprise data warehouses, apply data modelling principles, and collaborate with engineers, analysts, and business stakeholders. Participate in Agile delivery, code and design reviews, testing, CI/CD, process improvement, and mentoring while helping transition the organization from on-premises infrastructure to a cloud-native data platform.

Senior Finance Business Partner providing commercial and financial insight to support strategic decisions across the Society. Responsibilities include performance, pricing, margin and balance sheet analysis; planning, forecasting, stress testing and change; and partnering with senior leaders to identify risks, opportunities and actions. The role requires strong commercial judgment, stakeholder influence, communication skills and professional accountancy expertise.

Provides face-to-face and telephone customer support across Carlisle and Penrith branches. Responsibilities include welcoming customers, understanding their needs, recommending savings products and services, conducting proactive outreach, resolving issues, maintaining accurate records, supporting vulnerable customers, and following company policies and controls. The role requires excellent communication, teamwork, adaptability, time management, and a strong commitment to exceptional service.

Lead quality engineering across software products and platforms by designing scalable test automation, API and non-functional testing, and CI/CD quality practices. Improve testability, observability, resilience, and release confidence while using engineering metrics to drive continuous improvement. Collaborate with engineering, architecture, product, and business teams to define quality strategies, and mentor quality engineers and wider engineering colleagues in shared quality ownership.

Provides face-to-face, virtual, and telephone customer support in a building society branch. Identifies customer needs, discusses financial goals, recommends suitable savings products and services, conducts customer review appointments, maintains accurate records, supports vulnerable customers, and proactively contacts customers. The role requires strong communication, teamwork, adaptability, time management, and a commitment to exceptional service.

The Microsoft Power Platform Engineer will develop and maintain solutions on the Power Platform, streamline processes, and collaborate with stakeholders to enhance user experiences, all while fostering innovation and quality standards.

Serve customers in a building society branch by identifying financial needs, explaining savings products and services, conducting face-to-face, virtual, and telephone reviews, and proactively contacting customers. Maintain accurate records, support vulnerable customers, resolve issues, promote digital channels, and follow relevant policies and controls while delivering tailored, high-quality service.