Jobs at Skipton Building Society

Provide first-line customer service in-branch and by phone: identify customer needs, recommend savings products, maintain accurate records, proactively contact customers, support vulnerable customers, and follow policies and controls.

Provide excellent customer service in branch and remotely by understanding customer needs, conducting review appointments, recommending savings products, maintaining records, and proactively contacting customers to support their financial goals.

Provide face-to-face and phone customer service at the Newcastle branch: welcome customers, identify needs, promote savings products, perform proactive outreach, maintain accurate records (including vulnerable customers), resolve issues, adhere to policies, and support branch operating hours. Permanent, 36 hours/week role with training and development.

Provide first‑class, face-to-face, virtual and telephone customer service in branch. Identify customer needs via conversations and 'My Review' appointments, recommend suitable savings products, maintain accurate records, support vulnerable customers, and adhere to policies. Proactively contact customers and promote products while working collaboratively with colleagues.

Provide second-line compliance oversight and expert guidance for the Money (Commercial) business, focusing on financial advice regulation, FCA Conduct of Business rules and Consumer Duty. Interpret regulatory developments, lead compliance input into projects, challenge stakeholders, support regulatory submissions, and help develop systems and controls to manage conduct risk.

Design and deliver scalable, end-to-end technology solutions aligned to enterprise architecture. Collaborate with product, delivery, and engineering teams to convert complex requirements into actionable designs, provide architectural governance, identify risks and trade-offs, and champion modern approaches like API-led integration, cloud-native design, and reusable platforms to modernise the technology landscape.

The Information Risk Manager oversees risk management activities across cyber, technology, data, and operational resilience, ensuring risks are identified and managed, while supporting organizational innovation and compliance.

Lead and deliver risk-focused internal audits across group businesses, using Agile auditing principles. Oversee audit deliverables, coach team members, present findings to senior stakeholders, contribute to annual audit planning, and drive risk and control improvements while maintaining audit independence.

Develop and refine the Resolver risk reporting tool, produce and analyse operational risk data and MI, provide Line 2 oversight of event reporting, monitor external/regulatory risks, and support monthly loss data, regulatory reporting and ICAAP processes.

Provide front-line customer service in a branch, identify customer needs through conversations and 'My Review' appointments, promote savings products and services, maintain accurate records, support vulnerable customers, and follow policies and controls. Engage customers face-to-face, virtually and by phone to achieve appropriate outcomes.

Serve as the bridge between business and engineering to shape, document and deliver Power Platform digital and automation solutions. Lead workshops, map As-Is/To-Be processes, create user stories and acceptance criteria in Azure DevOps, support solution design, coordinate UAT and go‑live, and drive continuous automation improvements.

The job involves leading engineering efforts for a digital experience platform, focusing on architectural design and implementation.

The Platform Manager will oversee the vision and operations of a subplatform, leading a multidisciplinary team, ensuring alignment with business strategy, and driving continuous improvement in performance and delivery.

The Senior UX Design Specialist role involves designing user-centered experiences, collaborating with teams, and conducting usability testing to enhance member satisfaction and business outcomes.

The Microsoft Power Platform Engineer will develop and maintain solutions on the Power Platform, streamline processes, and collaborate with stakeholders to enhance user experiences, all while fostering innovation and quality standards.

As a Microsoft Dynamics Engineer, you will develop and maintain Dynamics solutions, lead technical delivery, and collaborate with stakeholders to enhance customer experience through automation and integration solutions.

Provide non-advised financial support and business development in branch: run ‘My Review’ appointments, identify suitable products, make outbound calls, coach colleagues, maintain accurate records, and champion customer-focused outcomes.

Provide non-advised financial support and relationship management in-branch, virtually and by phone. Book and conduct 'My Review' appointments, identify customer needs, promote products and advice, generate leads, coach colleagues, maintain accurate records, and ensure adherence to policies to deliver excellent customer outcomes.

As Principal Engineer for the Customer Engagement Platform, you will set technical direction, establish standards for Dynamics 365 and Power Platform solutions, and lead engineering teams to ensure high performance and reliability.

The Senior Operations Analyst will coordinate operational activities, produce reports, support projects, and enhance processes while ensuring effective communication and stakeholder engagement.