Jobs at Signaturit Group

Drive new SMB client acquisition through outbound prospecting, qualification, demonstrations, proposals, and closing. Build and manage a pipeline from zero, tailor digital transaction and compliance solutions to professional groups, forecast new business, and hand over stable accounts to account managers. The role requires autonomous complex B2B SaaS selling, consultative discovery, relationship management, and fluent Spanish and English.

Manage customer support requests, meet SLA requirements, monitor platform activity, analyze logs, diagnose incidents, and report on support performance. Improve response quality and customer satisfaction, develop sustainable solutions, and create help articles and procedures. Collaborate with product, development, and customer success teams while using Zendesk, Jira, and technical diagnostic tools.

Leads marketing programs for the Italian market, including events, webinars, campaigns, partner activities, and demand generation. Aligns marketing with sales targets, localizes regional campaigns, manages event budgets and vendors, tracks pipeline and ROI through CRM and marketing automation tools, conducts competitive analysis, and builds relationships with partners and associations. The role also coordinates with regional teams across Southern Europe and requires travel within Italy and occasionally abroad.

Drive mid-market SaaS sales and account management (50/50 new MRR & account management). Build relationships with decision-makers, develop sales strategies, qualify opportunities using MEDDICC, negotiate contracts, collaborate with Customer Success/Product/Marketing, and monitor market trends to influence product development.

Collaborate with sales teams to understand customer requirements and design tailored technical solutions. Deliver product presentations, demonstrations, and proof-of-concept projects; respond to RFPs and technical questionnaires; customize feasible solutions; advise customers; support handover to implementation teams; monitor product and industry developments; and provide customer-driven feedback to product and engineering teams.

Manage data centers, systems administration, production infrastructure, servers, networks, and workstations. Maintain high availability, security protocols, certificate and time-stamping authorities, monitoring, backups, incident response, and recovery systems. Develop technical documentation and operational procedures while collaborating with internal teams to improve platform reliability and security.

Develop and execute SMB sales strategies, prospect for new opportunities, manage the full sales cycle, and close SaaS deals. Build client relationships, understand digital trust and fraud prevention needs, deliver consultative solution selling, manage CRM pipelines, negotiate contracts, forecast sales, and collaborate with Customer Success, Product, and Marketing. The role requires strong prospecting, negotiation, communication, and presentation skills, plus fluency in French and English or Spanish.

Provide technical support for a SaaS platform by monitoring synchronizations, resolving incidents, reviewing logs, running SQL queries, configuring tools and environments, and implementing system integrations. Manage authentication, licenses, permissions, and remote client-server connections. Communicate with clients about integration issues, participate in prioritization meetings, and follow quality, information security, environmental, and business continuity procedures.

Monitor and ensure availability and performance of managed services, troubleshoot Linux systems and internal applications, maintain PostgreSQL/MongoDB/Yugabyte, develop Bash/Python automation, diagnose incidents and alerts, manage orchestration tools (SaltStack, Ansible), collaborate with teams to resolve escalated Level 2 issues and improve customer experience.

Manage and grow enterprise SaaS accounts by developing strategic sales plans, closing large deals, and building C-level relationships. Tailor solutions around digital trust (VideoID, OCR, fraud prevention), maintain pipeline in CRM, negotiate contracts, collaborate with product and customer success, provide market intelligence, and deliver sales forecasts and reports.

Manage and grow assigned SaaS client accounts by driving retention, renewals, upsell/cross-sell, delivering demos and business cases, collaborating cross-functionally, and maintaining pipeline and performance tracking.

Drive French-market prospecting via outbound and inbound campaigns (email, calls, social), qualify leads, book meetings for Account Executives, manage and report activity in Salesforce and Apollo, analyze lead metrics to optimize campaigns, and provide feedback to improve SDR processes.

Lead customer onboarding projects and drive long-term customer success. Manage implementations, optimize processes, coordinate cross-functional teams, mitigate risks, and monitor adoption and retention metrics. Act as primary post-onboarding contact, identify upsell opportunities, collect customer feedback, and report results to stakeholders to limit churn and grow MRR.

Manage inbound and outbound prospecting campaigns to identify and qualify leads, schedule meetings for Account Executives, maintain CRM records, analyze lead performance, and report activity to improve SDR processes and campaign effectiveness.