Jobs at Signaturit Group

Lead customer onboarding projects and drive long-term customer success. Manage implementations, optimize processes, coordinate cross-functional teams, mitigate risks, and monitor adoption and retention metrics. Act as primary post-onboarding contact, identify upsell opportunities, collect customer feedback, and report results to stakeholders to limit churn and grow MRR.

Manage inbound and outbound prospecting campaigns to identify and qualify leads, schedule meetings for Account Executives, maintain CRM records, analyze lead performance, and report activity to improve SDR processes and campaign effectiveness.

Provide technical pre-sales support for digital signature, identification and trust-service solutions: advise customers/partners, design integrations, run proof-of-concepts, deliver demos, update documentation, and support troubleshooting to drive sales and customer success.

Drive mid-market SaaS sales and account management (50/50 new MRR & account management). Build relationships with decision-makers, develop sales strategies, qualify opportunities using MEDDICC, negotiate contracts, collaborate with Customer Success/Product/Marketing, and monitor market trends to influence product development.

Monitor and ensure availability and performance of managed services, troubleshoot Linux systems and internal applications, maintain PostgreSQL/MongoDB/Yugabyte, develop Bash/Python automation, diagnose incidents and alerts, manage orchestration tools (SaltStack, Ansible), collaborate with teams to resolve escalated Level 2 issues and improve customer experience.

Manage and grow enterprise SaaS accounts by developing strategic sales plans, closing large deals, and building C-level relationships. Tailor solutions around digital trust (VideoID, OCR, fraud prevention), maintain pipeline in CRM, negotiate contracts, collaborate with product and customer success, provide market intelligence, and deliver sales forecasts and reports.

Drive French-market prospecting via outbound and inbound campaigns (email, calls, social), qualify leads, book meetings for Account Executives, manage and report activity in Salesforce and Apollo, analyze lead metrics to optimize campaigns, and provide feedback to improve SDR processes.

Manage and grow assigned SaaS client accounts by driving retention, renewals, upsell/cross-sell, delivering demos and business cases, collaborating cross-functionally, and maintaining pipeline and performance tracking.

Manage and qualify mid-market sales opportunities for a SaaS platform: learn customer workflows, maintain CRM pipeline, collaborate cross-functionally, proactively solve customer needs, and meet/exceed targets.