Teams at Sign In Solutions

Support customer migrations and onboarding by following playbooks, running product training, responding to basic support via chat/phone/email/tickets, troubleshooting issues, collaborating with Success/Support/Implementation teams, and documenting FAQs and process improvements to drive product adoption and smooth transitions.

Support customer migrations and post-migration onboarding to a SaaS platform by following playbooks, running product training sessions, responding to basic support requests, troubleshooting common issues, and documenting FAQs and edge cases. Collaborate with Customer Success, Support, and Implementation teams to ensure smooth transitions, drive adoption, and improve onboarding processes.

Drive SMB revenue by developing pipeline, qualifying and closing inbound leads within 0–45 day cycles. Conduct discovery calls and solution demos, use outbound email/phone outreach, manage a high-volume pipeline in the CRM, collaborate with marketing and customer success, attend exhibitions as needed, and meet or exceed sales targets while ensuring smooth handoff to onboarding.