Jobs at Shipt

Own fulfillment products for a multi-sided marketplace connecting shoppers, customers, and retailers. Address geographic coverage and real-time fulfillment decisions by partnering with Engineering, Data Science, and Operations. Apply AI, machine learning, optimization, and generative AI to build adaptive decision systems, improve workflows, and deliver measurable business outcomes. Use product judgment, data analysis, technical understanding, storytelling, and stakeholder influence to guide discovery and execution.

Build, scale, and maintain mission-critical backend services using Go, microservices, Kafka, PostgreSQL, Redis, GCP, and Kubernetes. Design resilient distributed systems, optimize databases and caching, improve observability and incident response, maintain security and code quality, contribute to technical roadmaps, and mentor engineers.

Leads category management plans, strategic sourcing, negotiations, and contracting for indirect spend. Partners with cross-functional teams and subject matter experts to develop total-cost-of-ownership strategies, manage complex projects, advise stakeholders, build sourcing pipelines, and drive organizational change. The role also includes presenting recommendations, collaborating with legal teams, and coaching and mentoring team members.

Leads accounting operations and a team of three accountants across Shipt’s P&L. Oversees month-end, quarter-end, and year-end close, financial reporting, accounting controls, policy updates, ERP and sub-ledger integrations, and reporting automation. Provides technical accounting guidance, process improvements, P&L analysis, and strategic partnership to business stakeholders while ensuring financial accuracy and transparency.

Lead site reliability engineering across the organization by architecting resilient distributed microservices, advancing observability, and improving incident response. Build self-service infrastructure and automated tooling using Kubernetes, cloud platforms, Terraform, Helm, and GitOps. Establish SLO-driven engineering practices, support multi-cloud infrastructure strategy, serve as a critical incident escalation point, and drive blameless postmortems, root-cause elimination, remediation, and automated recovery.

Architect and deploy Shipt’s foundational agentic AI platform for real-time routing, pay, and fulfillment coverage. Build autonomous reasoning loops, tool-binding frameworks, multi-agent orchestration, and high-throughput microservice integrations. Lead technical discussions, mentor engineers, manage production services, optimize agent costs, implement lifecycle governance and RBAC, and develop evaluation and monitoring strategies for reliable, compliant, fiscally responsible AI workflows.

Owns intake, planning, and execution of fulfillment product features, enhancements, and defect resolution for the Shopper app. Partners with technology, data science, economics, design, engineering, and operations teams to improve fulfillment quality, delivery tooling, onboarding, earnings tracking, and worker engagement. Uses data, AI-native practices, storytelling, and technical judgment to make product decisions and influence stakeholders.