Jobs at Shipbob

Execute end-to-end HR operations for ShipBob India including HRIS administration, compliance, benefits, onboarding/offboarding, employee relations, performance support, reporting, and AI-assisted process improvements. Serve as first-line contact for employees and managers, ensure audit readiness, run People reports, and support engagement and training initiatives.

Support site safety in a fulfillment center by conducting daily floor audits, documenting and escalating hazards, assisting PIT and Trailer Dock Release training and certification tracking, supporting incident investigations, maintaining safety equipment records, and aiding emergency preparedness and compliance activities.

Support site safety by conducting daily warehouse safety observations and audits, delivering PIT and TDR training support, maintaining certification and inspection records, investigating incidents, managing safety equipment checks, and assisting with onboarding, emergency drills, and regulatory audits to ensure compliance and safe behaviors on the warehouse floor.

Supports 3PL fulfillment partners by providing training, troubleshooting, onboarding, KPI improvement, and operational guidance. Coordinates WMS and dashboard adoption, inbound and value-added services, freight, kitting, inventory optimization, escalations, and continuous improvement initiatives. Collaborates with merchants, internal support teams, and partner-site leadership, provides reporting, and ensures compliance with food safety and operational standards.

Lead partner fulfillment center onboarding and support, manage site launches, training, equipment setup, and performance (KPIs/SLAs). Troubleshoot issues, drive adoption of ShipBob WMS/dashboard, perform audits, and implement process improvements to ensure partner site success.

Perform physical cycle counts, investigate and reconcile inventory discrepancies, communicate updates to ICQA Lead and MC teams, resolve merchant inventory requests, follow SOPs to maintain product safety and traceability, and support continuous improvement and cross-departmental needs in the fulfillment center.

Manage end-to-end accounts payable operations, lead and develop the AP team, perform month-end reconciliations and variance analysis, enforce AP internal controls and fraud prevention, oversee P-Card and T&E programs, streamline and automate AP workflows, coordinate vendor payments and intercompany transactions, support audits and shared services initiatives, and drive cross-functional accounting projects.

Leads end-to-end operational onboarding for merchants across ShipBob’s U.S. fulfillment network. Coordinates Fulfillment Center Operations, Engineering, Merchant Success, Forecasting, Analytics, and Sales to manage implementation milestones, resolve fulfillment issues, mitigate risk, optimize merchant placement, and ensure operational readiness before handoff. The role manages multiple concurrent implementations, supports custom packaging and SKU requirements, analyzes volume forecasts, and serves as the primary escalation point during initial onboarding.

Develop and optimize supply chain and warehouse processes across facilities. Identify waste, improve fulfillment and transportation efficiency, lead continuous improvement and corrective action teams, create process documentation and CAD drawings, analyze operational data, establish metrics, support automation and equipment planning, and train teams on lean and process control methods. The role requires cross-functional collaboration, floor-level troubleshooting, project management, quality compliance, and up to 30% travel.

Manage fulfillment-center partner development, onboarding, launches, training, systems configuration, equipment setup, and post-launch support. Build partner relationships, improve adoption of ShipBob’s WMS and SOPs, monitor KPIs and SLAs, conduct operational audits, identify process gaps, and coordinate corrective actions. Support inbound, outbound, returns, value-added services, inventory scanning, technical issues, Jira tickets, and daily operational passdowns. The role is approximately 90% on-site and requires travel between locations.

Design and build autonomous, agentic AI systems for logistics: discover opportunities with business teams, architect multi-agent workflows, implement retrieval and tool integrations, own the agent lifecycle from prompt engineering to production, and create monitoring, guardrails, and reusable agent modules.

Design and deploy agentic AI systems for logistics: architect multi-agent workflows, build retrieval pipelines and tool integrations, own agent lifecycle from discovery to production, implement guardrails/evaluation/logging, and deliver lightweight monitoring interfaces while embedding with business teams.

Manage onboarding, training, and performance of partner fulfillment centers. Lead site selection, equipment setup, WMS/dashboard configuration, operational audits, KPI/SLA remediation, and ongoing partner support to ensure ShipBob standards and merchant satisfaction.

Identify, research, and qualify new merchant opportunities through high-volume outbound outreach. Qualify merchant fit, schedule demos for Account Executives, meet daily activity metrics, accurately track interactions, collaborate with managers to improve prospecting, and consistently exceed monthly and annual quota.

Lead and scale ShipBob's Merchant Operations (Control Tower) in India, driving merchant experience improvements, OKRs, staffing, budgeting, governance, metrics, and cross-functional initiatives. Build and coach teams, implement continuous improvement, and represent merchant voice to internal partners to increase CSAT/NPS and operational efficiency.

Own onboarding, site setup, training, and performance of partner fulfillment centers. Manage implementations, configure dashboards/WMS, train staff, troubleshoot issues, monitor KPIs/SLAs, perform audits, and drive process improvements to ensure partner adoption and operational standards.

Lead onboarding, training, and support for partner fulfillment centers to meet ShipBob standards. Manage site startups (layout, equipment, WMS configuration), coach partner teams, track KPIs/SLAs, perform audits, troubleshoot onboarding and tech issues, and drive process improvements to ensure partner adoption and operational performance.

As a full-time temporary associate at ShipBob, you'll work collaboratively in teams to ensure excellent customer experiences, manage inventory, and contribute to various operational tasks within the fulfillment center.

Identify, research, and qualify mid-market prospects through high-volume multi-channel outreach. Schedule qualified demos for Account Executives, meet daily activity benchmarks, collaborate to advance deals, and monitor industry trends to refine targeting and messaging.

Full-time temporary warehouse associate responsible for receiving, picking, packing, and cross-supporting other warehouse functions. Follow SOPs to ensure safe, accurate handling, storage, and shipment of customer inventory. Physical role requiring lifting, standing, bending, and attention to detail. No prior warehouse experience required; 7-day training provided.