ICQA Associate

Title: ICQA Associate

Hours/Shift: 1st Shift Mon - Fri  8:00 am - 4:30 pm at  $20.25hr or 2nd Shift Sat - Wed 3:00pm to 11:30pm at  $21.25hr

Location: Bethlehem, PA

If you’re looking to be at the forefront of disrupting the ecommerce industry, wanting to make your mark and be continuously challenged to grow, your time has come. 

ShipBob is recognized as #1 on Crain's 2020 “Fast 50” list of the fastest-growing companies in Chicago & Inc.5000 top 500 companies with the most proven track records. With this growth, we are looking for top talent to help us reach the next level.

Role Description:

This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective.

About Us:

ShipBob is a cloud based logistics platform that partners with over 5,200+ e-commerce businesses to help them be more successful online. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

ShipBob’s growing fulfillment network is powered by our proprietary technology and acts as a back office for logistics, providing merchants with full visibility into orders, inventory levels in real time, and access to advanced analytics, over 27 integrations and data reporting.

As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. To help us meet this standard, we are scaling our entire team and looking for people who share our core values and have an entrepreneurial mindset

About You:

At ShipBob, we’re looking for individuals who embody our core values:

• Be Mission-Driven.  We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.

• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.

• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.

• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.

• Be Safety Minded. It’s not just talk; it’s the way you work.

What You’ll Do: 

• Investigate inventory discrepancies reported by the Operations team.

• Perform physical inventory cycle counts, and reconcile inventory variances.

• Communicate updates and relay important operational information about clients directly to ICQA Lead.

• Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct.

• Vocalize concerns around inventory practices to ICQA Lead, helping to identify areas of opportunity in day to day processes.

Expectations: 

• Proficient in cycle counting and inventory control processes according to written SOP’s.

• Perform Root Cause Analysis around inventory discrepancies and review findings with ICQA Lead.

• Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.

• Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies.

What You’ll Bring To The Table:

• Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately.

• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.

• Possesses effective written and verbal communication skills; displays reading comprehension skills.

• Displays the ability to multitask and handle multiple issues at the same time without stress.

• Displays attention to details.

• Ability to lift 40lbs without any health limitations.

• Able to stand and walk continuously during and up to an 8-10hr shift.

• Able to bend, stoop, reach above, and push/pull frequently.

• May be required to flex into other departments for support as needed.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

Perks and Benefits:

• Medical, Dental, Vision & Basic Life Insurance

• 401K Match

• Variety of voluntary benefits, such as: short term disability

• Weekly paychecks & Wage Progression Program

• KinderBob Daycare Stipend program

• Paid Time Off & Sick Time Off

• Referral Bonus Program

• Fun Culture >>> Check us out on Instagram

Reports to: ICQA Area Manager

Classification: Hourly/Non-Exempt

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.