Jobs at Servpro Industries, LLC

Performs end-to-end franchise compliance audits, including selecting higher-risk franchises, reviewing financial and tax records, identifying unreported sales, issuing reports, and collecting amounts due. Communicates with franchise owners, staff, accountants, and corporate departments; provides bookkeeping guidance, prepares audit status reports, and supports special projects. Requires attention to detail, strong communication, multitasking, and the ability to handle difficult audit discussions.

Reviews insurance restoration estimates and claim files for accuracy, completeness, and compliance with carrier guidelines. The role analyzes damage estimates, identifies discrepancies, communicates with franchise teams, maintains high review volumes and quality metrics, and supports billing disputes, customer complaints, and phone assistance. It requires strong analytical, mathematical, communication, time-management, and customer service skills, along with familiarity with insurance claims, damage estimating, construction, and estimating software.

Delivers live and virtual training for franchise teams and headquarters employees, facilitates workshops, coaches subject-matter experts, and ensures instruction aligns with operational standards and brand requirements. The role partners with instructional design, learning experience, multimedia, operations, franchise teams, and field leaders; prepares training logistics and environments; supports major learning events; and contributes to consistent, high-quality learning across the franchise network.

Leads regional operations across the Northeast by managing Franchise Business Consultants, coaching franchisees, monitoring performance, and driving strategic initiatives. Responsibilities include team leadership, training, presentations, budget and P&L oversight, franchise performance improvement, consultant accountability, and operational communications. The role requires franchise consulting and multi-unit management experience, financial analysis skills, strong communication abilities, Microsoft Office proficiency, restoration industry certifications, and regular travel throughout the region.

The Deployment Manager coordinates end-to-end deployment initiatives, including communication, education, launch, adoption, and sustainment plans. The role develops deployment resources, collaborates with project owners and subject matter experts, manages change initiatives, engages franchisees and stakeholders, tracks post-launch KPIs, improves processes, coordinates vendors and logistics, and supports successful field implementation while managing related expenses and travel.

Processes franchise royalty data, calculations, invoices, payments, and account reconciliations. Reviews anomalies, maintains royalty and franchise records, prepares ASC 606 journal entries, supports audits and accounts receivable, and assists with convention activities. The role also partners with Technology on configuration updates and user acceptance testing, maintains procedures, supports franchise inquiries, strengthens internal controls, and contributes to accounting projects.

Delivers live and virtual continuing education workshops for franchise and headquarters teams. Facilitates scenario-based training, maintains operational and brand-standard expertise, partners with subject-matter experts, coaches facilitators, supports T3 training, coordinates workshop logistics, and collaborates with learning, multimedia, and operations teams to improve learner experience and execution.

Delivers live and virtual training for franchise and headquarters teams, facilitates workshops, coaches subject-matter experts and field leaders, and ensures instruction aligns with operational standards and brand expectations. The role partners with instructional design, learning experience, multimedia, and operations teams; prepares training logistics and environments; supports major learning events; and travels across franchise locations and headquarters.

Designs and maintains engaging learning content across on-demand, instructor-led, blended, and microlearning formats. Translates operational standards into measurable learning experiences, develops instructional materials and assessments, partners with subject matter experts, conducts content QA, manages version control, and collaborates with LMS, Learning Experience, Field Capability, and project management teams to support franchisee and headquarters capability.

Delivers live and virtual training for franchise and headquarters teams within the Commercial Large Loss learning program. Facilitates workshops, maintains operational expertise, partners with subject-matter experts, coaches facilitators, supports T3 training delivery, coordinates workshop logistics, and ensures instruction aligns with brand standards and business priorities. Collaborates with instructional design, learning experience, multimedia, and operations teams while supporting major learning events and traveling across franchise locations.

Supports talent and organizational development programs, including onboarding, learning and development, employee engagement, succession planning, talent reviews, mentorship, and leadership development. Administers learning and talent management systems, coordinates training logistics, develops materials and communications, monitors program effectiveness, and partners with leaders, employees, and vendors to improve workforce capability and employee experience.

Supports financial modeling, forecasting, business case development, strategic analysis, and research of financial, operational, and market data. The intern prepares executive reports and presentations, collaborates on cross-functional strategic initiatives, completes a capstone project, and presents recommendations to finance leadership. The role provides exposure to corporate finance, investment analysis, capital allocation, and executive decision-making.

Full-time summer intern supporting SERVPRO’s IT Product team and learning business analysis and project management. Responsibilities include attending meetings, shadowing professionals, assisting with projects and process improvement, documenting requirements for enhancements, engaging with stakeholders, and supporting release management and special projects.

Accounting Intern supporting month-end close, reconciliations, journal entries, financial reporting, accounts payable and receivable, cash management, internal controls, data analysis, and process improvement. The intern will research accounting issues, document procedures, review financial data, and collaborate with cross-functional teams while gaining exposure to corporate accounting operations and reporting systems.

Full-time summer intern supporting the Data & Analytics team through data analysis, report preparation, data visualization, database and SQL work, process improvement, and special projects. The intern will shadow experienced employees, attend meetings and events, and learn business operations, data management, and industry trends while developing practical analytical skills.

Full-time summer audit internship supporting franchise audit activities, including reviewing submitted materials and documentation, preparing preliminary audit findings, assisting with process improvements, and contributing to department projects. The intern will shadow experienced auditors, attend team activities, and gain practical experience in royalty reporting, franchise operations, and audit processes.

Supports the Human Resources team through talent acquisition, onboarding, employee development, payroll and benefits projects, HR process improvement, employee engagement initiatives, and compliance activities. Maintains confidential personnel records, attends meetings and department events, and participates in intern activities. The role provides hands-on exposure to corporate HR and talent acquisition while requiring strong organization, communication, discretion, attention to detail, and teamwork.

Full-time FP&A internship supporting forecasting, budgeting, financial reporting, data analysis, dashboards, executive presentations, and process improvement. The intern will shadow FP&A professionals, analyze financial and operational trends, collaborate with business leaders, and participate in team activities and special projects.

Senior QA Automation Engineer responsible for designing and maintaining UI, API, backend, performance, load, and stress testing solutions. Owns test strategy, automation architecture, quality standards, metrics, CI/CD integration, security testing, and continuous improvement. Collaborates with engineering and business stakeholders, troubleshoots test failures, communicates quality risks, participates in code reviews, and mentors junior QA engineers.

Provides business consulting, coaching, training, and operational support to assigned franchisees across customer service, revenue growth, profitability, management development, and staff development. Analyzes financial and performance metrics, leads strategic planning, supports onboarding and territory expansion, documents activities in Salesforce, and facilitates regional meetings. The role requires regular travel throughout the Southeast region, strong presentation and communication skills, business ownership or franchise consulting experience, and working knowledge of financial statements and restoration operations.