Jobs at Servpro Industries, LLC

Reviews insurance restoration estimates and claim files for accuracy, completeness, and compliance with carrier guidelines. Manages review volume, cycle times, and quality metrics; identifies and follows up on discrepancies; communicates with franchisees and supports billing disputes, customer complaints, and phone assistance. Participates in training and knowledge sharing while applying analytical judgment, estimating knowledge, and relevant restoration certifications or software expertise.

Provides business consulting, coaching, training, and operational support to assigned franchisees across customer service, revenue growth, profitability, management development, and staff development. Analyzes financial and performance metrics, leads strategic planning, supports onboarding and territory expansion, documents activities in Salesforce, and facilitates regional meetings. The role requires regular travel throughout the Southeast region, strong presentation and communication skills, business ownership or franchise consulting experience, and working knowledge of financial statements and restoration operations.

Owns and standardizes franchise business development processes across residential and commercial segments. Develops sales playbooks, CRM workflows, technology requirements, performance metrics, and growth-stage models. Partners with Learning & Development, Technology, Business Intelligence, headquarters teams, and franchise field leaders to improve adoption, client activation, contracting capabilities, and revenue growth. Requires extensive sales and sales operations experience, CRM expertise, commercial sales-cycle knowledge, and up to 25% travel.

Leads complex franchise royalty compliance audits, mentors audit staff, resolves issues with franchisees, identifies audit trends, supports risk assessments and audit planning, and improves departmental policies, processes, and documentation. Serves as a subject matter expert on royalty processes while assisting with training, communications, and special projects.

Lead continuous improvement and operational excellence for Strategic Operations. Map processes, define standards across categories, identify and prioritize technology solutions, run internal UAT and franchise beta testing, and manage the division project portfolio to align initiatives with company strategy.

Manage and perform franchise audits end-to-end, train and guide audit staff, assess risks and royalty reporting, update SOPs, meet with management, and support audit projects to ensure accuracy and compliance with franchise agreements.

Lead national and regional business development across Canadian insurance partners, drive revenue and national account growth, manage lead generation and KPIs, steward the SERVPRO brand, enable franchise sales teams, conduct account reviews, maintain CRM pipeline (Salesforce), and represent the company at industry events.

Lead HR operations and service delivery for corporate operations as a strategic partner to senior leaders. Oversee employee relations, compliance, job architecture, organizational design, HR processes, metrics, and HR records. Support franchise advisory materials, drive HR improvements, and lead special HR projects while ensuring legal compliance and strong leader engagement.

Lead design, administration, and governance of compensation, benefits, equity, and payroll programs. Develop pay structures, oversee annual compensation planning, manage equity and executive compensation, partner with HR/Finance/Legal, run benefits strategy, ensure compliance, manage vendors, prepare reporting and presentations, and support franchise educational resources and special HR projects.

Support implementation, optimization, and adoption of third-party and proprietary tools for national accounts. Perform gap analyses, develop rule data sets, create reporting, evaluate financial impact, collaborate with stakeholders and vendors, provide training and user support, and drive process improvements to enhance operational quality and customer experience.

Perform end-to-end audits of franchise owners and related businesses to verify sales reporting and royalty payments. Review accounting records (financial statements, bank statements, tax returns), collect audit materials and monies, issue audit reports, teach proper bookkeeping, and communicate findings to franchise staff and corporate departments. Prepare status reports and participate in special projects.