Jobs at Servpro Industries, LLC

Lead continuous improvement and operational excellence for Strategic Operations. Map processes, define standards across categories, identify and prioritize technology solutions, run internal UAT and franchise beta testing, and manage the division project portfolio to align initiatives with company strategy.

Serve as primary contact for managed program clients: enforce service provider compliance, audit job files, handle client inquiries and on-call job management, document jobs in Salesforce, maintain accounts, support rollouts, retention, reporting, and complaint resolution.

Manage and perform franchise audits end-to-end, train and guide audit staff, assess risks and royalty reporting, update SOPs, meet with management, and support audit projects to ensure accuracy and compliance with franchise agreements.

Lead national and regional business development across Canadian insurance partners, drive revenue and national account growth, manage lead generation and KPIs, steward the SERVPRO brand, enable franchise sales teams, conduct account reviews, maintain CRM pipeline (Salesforce), and represent the company at industry events.

Lead HR operations and service delivery for corporate operations as a strategic partner to senior leaders. Oversee employee relations, compliance, job architecture, organizational design, HR processes, metrics, and HR records. Support franchise advisory materials, drive HR improvements, and lead special HR projects while ensuring legal compliance and strong leader engagement.

Lead design, administration, and governance of compensation, benefits, equity, and payroll programs. Develop pay structures, oversee annual compensation planning, manage equity and executive compensation, partner with HR/Finance/Legal, run benefits strategy, ensure compliance, manage vendors, prepare reporting and presentations, and support franchise educational resources and special HR projects.

Manage and resolve client billing estimate disputes by reviewing estimates against carrier guidelines, logging and tracking disputes, communicating with franchises and clients, escalating complex cases, ensuring contractual timeframes, and recommending process improvements.

Provide administrative and file-management support to the Commercial Large Loss Division: open/close job files, track work-in-progress, invoices, receivables, LLRT membership, communicate with franchisees, assist during storm events, and ensure accurate documentation and follow-up.

Support implementation, optimization, and adoption of third-party and proprietary tools for national accounts. Perform gap analyses, develop rule data sets, create reporting, evaluate financial impact, collaborate with stakeholders and vendors, provide training and user support, and drive process improvements to enhance operational quality and customer experience.

Perform end-to-end audits of franchise owners and related businesses to verify sales reporting and royalty payments. Review accounting records (financial statements, bank statements, tax returns), collect audit materials and monies, issue audit reports, teach proper bookkeeping, and communicate findings to franchise staff and corporate departments. Prepare status reports and participate in special projects.

Lead Franchise Support, Client Support, and Inside Sales to scale processes, drive cross-functional collaboration, oversee onboarding, Salesforce governance, issue resolution, performance monitoring, and inside-sales operations to improve participation, retention, compliance, and revenue growth.