Teams at Servpro Industries, LLC

Acquire new clients and grow revenue within assigned national accounts by developing account strategies, managing Salesforce CRM, driving cross-functional execution, meeting financial targets, monitoring P&L and budgets, measuring sales activities, and expanding relationships within insurance accounts to achieve quota and service line goals.

Manage and resolve client billing estimate disputes by reviewing estimates against carrier guidelines, logging and tracking disputes, communicating with franchises and clients, escalating complex cases, ensuring contractual timeframes, and recommending process improvements.

Manage and perform franchise audits end-to-end, train and guide audit staff, assess risks and royalty reporting, update SOPs, meet with management, and support audit projects to ensure accuracy and compliance with franchise agreements.