Teams at Servpro Industries, LLC

Partner with business leaders to translate questions into actionable insights by designing, building, and automating reports and dashboards. Own analytics end-to-end, ensure data quality, collaborate with data engineering, and drive adoption of scalable self-service analytics.

Lead and perform complex royalty audits, mentor and train franchise audit staff and interns, support audit planning and risk assessments, resolve audit issues with franchisees, identify trends and recommend process improvements, and contribute to departmental policies, documentation, and special projects.

Supervise and coach a team of Client Success Specialists and Representatives to ensure consistent client success execution, quality deliverables (QBRs/MBRs), timely issue resolution, and cross-functional alignment. Drive presentation and communication standards, monitor performance and capacity, escalate risks, and support onboarding and program launches to achieve positive client outcomes.