Teams at Servpro Industries, LLC

Lead continuous improvement and operational excellence for Strategic Operations. Map processes, define standards across categories, identify and prioritize technology solutions, run internal UAT and franchise beta testing, and manage the division project portfolio to align initiatives with company strategy.

Serve as primary contact for managed program clients: enforce service provider compliance, audit job files, handle client inquiries and on-call job management, document jobs in Salesforce, maintain accounts, support rollouts, retention, reporting, and complaint resolution.

Manage and perform franchise audits end-to-end, train and guide audit staff, assess risks and royalty reporting, update SOPs, meet with management, and support audit projects to ensure accuracy and compliance with franchise agreements.