Teams at Servpro Industries, LLC

Provide administrative HR support to HR leadership and employees: maintain HR records and systems, prepare onboarding materials, coordinate scheduling and travel, manage internal communications, maintain supplies and equipment, support engagement, training, recruitment, and special projects.

Provide first-line technical support to franchise and headquarters users via phone, email, and chat. Troubleshoot PC desktops, Microsoft applications, printers, and LAN issues; use ticketing software, create user documentation, attend IT meetings, and assist with system updates and vendor changes.

Manage and resolve client billing estimate disputes by reviewing estimates against carrier guidelines, logging and tracking disputes, communicating with franchises and clients, escalating complex cases, ensuring contractual timeframes, and recommending process improvements.