ServiceTitan
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Transforming Field Services
Since 2012, software provider ServiceTitan has helped more than 7,500 home and commercial services contractors run their businesses more efficiently. “We focus on transforming the way consumers interact with field service businesses,” said VP of Product Design Annouchka Yameogo-Stanzler. For her, collaboration is key: “Our goal is to be a dream team, achieving extraordinary results on a daily basis.” These results are driven by ServiceTitan’s technology. “The technology we use at ServiceTitan directly reflects our organization’s mission and goals of helping home service businesses succeed,” Yameogo-Stanzler said. “We leverage technology to solve complex problems and improve the overall customer.”
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Asked what project on the horizon is most exciting, Yameogo-Stanzler pointed to the rebuild and launch of a new native mobile app for ServiceTitan’s technicians. “Our technicians will use this app on a daily basis to perform their work — it will significantly improve their workflow, help grow their revenue and deliver an exceptional user experience,” she said. The thrill of the project lies in the collaborative process, said Yameogo-Stanzler. “This project is particularly rewarding because it allows us to work on something brand new alongside exceptionally talented individuals,” she said.
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A distinct set of tech tools sets ServiceTitan apart, said Agarwal. “We leverage the Microsoft tech stack as the foundation for our software development — it enables us to utilize powerful tools provided by Microsoft, which enhances our ability to build robust and scalable solutions,” she said. Another powerful resource at ServiceTitan is its feedback loop, which values all input. “Every voice is heard and valued,” she said. “Our industry and space offer great potential for growth and innovation, as we work in a relatively untapped sector.”
“Our primary focus is ensuring seamless performance and the ability to handle high workloads for an optimal customer experience,” said Shuruev. From internal modules to microservices, ServiceTitan assesses its technical solutions to align with industry best practices. “With a backend stack built on .NET, utilizing Microsoft Azure cloud services, we emphasize high-quality code, stringent coding standards, and ongoing refactoring,” he said. “We chose these tools based on their reliability, extensive features, and compatibility with our overall architecture.”
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Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Provide technical customer support for ServiceTitan software through phone, chat, email, and screen-sharing. Troubleshoot issues, develop customer-specific workflows, use Salesforce and internal support tools, resolve cases efficiently, prevent escalations, and explain complex technical problems clearly. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to learn complex software quickly.
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.
At a glance
backed by the best
Funding comes from top VCs, including Tiger Global, Sequoia Capital and Thoma Bravo.
top-rated work environment
The workplace has earned recognition from Forbes Magazine, Inc. Magazine and the Los Angeles Business Journal.
flexibility + autonomy
Perks like generous PTO and a personalized work schedule make it easy to maintain a healthy work-life balance.
holistic wellness
The company’s suite of benefits empowers Titans to take charge of their physical, mental and financial health.
