Ready to be a Titan?
ServiceTitan's G&A Systems & Integrations team is looking for a Senior Workday Integration Engineer to join our growing integration and automation practice. This role is our primary builder on Workday-native tooling, owning the design and delivery of solutions in Workday Studio, Workday Orchestrate, and Workday Extend. You will support People Tech & HCM workflows as well as Finance workflows (Procure-to-Pay, General Ledger, Tax, and Treasury).
We are not looking for an order taker. You will partner with Finance, People Tech, and the US-based BT team to advise on the best way to solve a problem, including when to use Studio, Orchestrate, Extend, or an external automation platform, and why. You'll collaborate daily with US stakeholders and offshore teammates. This is a high-autonomy role for someone who takes ownership end-to-end and wants to keep complex Finance and People operations running reliably.
What you'll do:
- Workday-Native Integration Development: Design, build, test, and deploy integrations using Workday Studio, EIBs, and Core Connectors. Own the full lifecycle from requirements through production support.
- Workday Orchestrate: Build and maintain multi-step orchestrations that automate cross-system and in-platform workflows.
- Workday Extend: Design and build custom Extend applications and extensions that close functional gaps and improve the experience for HR, Finance, and employee users.
- HCM Integration Ownership: Own integration coverage for People Tech & HCM, including HR data feeds, Benefits carrier integrations, Payroll connectors, and talent/recruiting platform integrations.
- Finance Integration Coverage: Support integrations across P2P, GL, Tax (e.g., Avalara, Vertex), and Treasury, including bank and reconciliation feeds and intercompany data flows.
- Solution Design & Advisory: Translate business requirements into technical designs, recommend the right tool and pattern for each need, and apply consistent design standards and reusable components.
- Workato Collaboration: Work alongside the automation team on Workato recipes where integrations span non-Workday systems.
- Troubleshooting & Incident Response: Monitor and triage production integrations (including critical payroll and benefits file feeds), resolve failures and data discrepancies independently, and document root cause and preventive actions.
- Documentation & Knowledge Transfer: Create runbooks, integration specs, and technical documentation so the offshore and US teams can support what you build.
- 5-8 years of enterprise integration engineering experience with a meaningful focus on Workday (HCM and/or Financials).
- Deep, hands-on expertise with Workday Studio. You have built custom Studio integrations, EIBs, and Core Connectors in production and are strong in XSLT, document transformation, and error handling.
- Hands-on experience with Workday Orchestrate, having built or maintained production orchestrations.
- Hands-on experience with Workday Extend, having designed and built or deployed Extend apps (or strong working depth with a clear ramp path).
- Strong working knowledge of Workday HCM (Core HCM, Benefits, Payroll) and the Workday data model, plus solid understanding of Financials processes (P2P, R2R, Banking & Settlement).
- Experience with REST/SOAP APIs, OAuth 2.0, SFTP, and PGP encryption patterns common in HCM and Finance integrations.
- Proven ability to evaluate options, recommend an approach, and explain tradeoffs to technical and non-technical stakeholders. You push back when it's the right call.
- Ability to independently manage projects from scoping through delivery with minimal direction.
- Strong written and verbal communication skills, comfortable working with HR, Finance, Tax, and Treasury partners.
- Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent experience accepted.
NICE TO HAVE
- Experience with Workato (production recipes, error handling and retry logic, reusable connector libraries). This is a plus, not a requirement.
- Workday certification in Integrations, Extend, or Financials/HCM modules.
- Familiarity with tax compliance or automation platforms such as Avalara or Vertex.
- Exposure to MuleSoft or comparable iPaaS platforms.
- Familiarity with Snowflake, SQL, or BI tooling for integration validation and data tracing.
- Experience working in an onshore/offshore delivery model.
- Experience in a SaaS or high-growth technology company.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.
Skills Required
- 5+ years hands-on experience designing, developing, and supporting enterprise integrations using iPaaS platforms (Workato required)
- Strong experience building Workato recipes, managing workspaces, and using Workato SDK to build custom connectors
- Experience with MuleSoft Anypoint Platform including Mule flows, DataWeave, API Manager, and Anypoint Studio
- Deep knowledge of REST and SOAP APIs, JSON, XML, XSLT, OAuth, and common authentication patterns
- Experience integrating with enterprise systems such as ServiceTitan, Workday, Salesforce, and ERP platforms
- Strong working knowledge of SQL and database concepts for data mapping, transformation, and reconciliation
- Experience with CI/CD pipelines, version control (Git), and deployment automation for integration assets
- Strong understanding of integration design patterns (pub/sub, request/reply, batch, event-driven) and middleware architecture
- Knowledge of all phases of the system development lifecycle, including production support
- Experience integrating AI/ML APIs (e.g., OpenAI, Anthropic, Google AI) into enterprise workflows
- Excellent written and verbal communication, technical documentation, and cross-team collaboration skills
- Bachelor's degree in Computer Science, Information Technology, or related field, or commensurate professional experience
- Workato Automation Pro certification or MuleSoft Certified Developer certification
- Experience with Workday integrations (Studio, EIB, RaaS, Web Services)
- Experience with programming languages: Python, Java, or JavaScript/Node.js
- Familiarity with cloud platforms (AWS, GCP, or Azure) and serverless architectures
- Experience with monitoring and observability tools (Datadog, Splunk, or similar)
- Knowledge of data governance frameworks and compliance requirements (SOX, GDPR)
- Experience in a B2B SaaS or field service management technology environment
- Hands-on experience with AI/ML frameworks (e.g., LangChain, Hugging Face) or building intelligent document processing solutions
- Familiarity with prompt engineering, AI model evaluation, and responsible AI practices in production systems
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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