Jobs at Services for the UnderServed (S:US)

Assists the Program Director with daily operations of a supportive crisis stabilization center. Supervises program staff, coordinates utilization reviews, service planning, discharge planning, safety planning, documentation, audits, reporting, staff training, scheduling, compliance, and community outreach. Provides emergency and relief coverage, including 24/7 on-call responsibilities, and supports occupancy, quality improvement, and regulatory compliance.

Conduct Medicaid billing and clinical documentation audits, site reviews, compliance investigations, and follow-up audits. Prepare findings and corrective-action reports, develop audit tools and training materials, train staff, provide regulatory guidance, improve internal controls, identify compliance risks, and support policies and corrective action plans across agency programs.

Provides case management for individuals with mental illness, substance abuse issues, homelessness histories, or related needs. Develops service plans, coordinates referrals, supports crisis intervention and daily living skills, accompanies consumers to appointments, advocates for clients, documents services, and collaborates with therapeutic and community organizations. Participates in team meetings, supervision, case conferences, trainings, and community inclusion activities.

Supervises case management and program staff serving adults experiencing homelessness and mental illness. Reviews service plans and progress notes, coordinates client placements and tenant transitions, supports crisis intervention, maintains agency and stakeholder relationships, and ensures compliance with program, facility, OMH, and HUD standards. Provides staff supervision, documentation, emergency coverage, and community representation when needed.

Plans and leads recreational, cultural, after-school, and summer activities for adults and children in a family shelter. Maintains safe, age-appropriate recreational spaces; supervises programs; provides respite care; escorts residents to services and activities; communicates schedules and policies; collaborates with case managers; and participates in supervision, training, and team meetings. Evening and weekend work may be required.

Leads organization-wide learning and development initiatives, including needs assessment, instructional and learning experience design, curriculum development, facilitation, program evaluation, and continuous improvement. Manages learning projects, vendors, stakeholders, and learning technologies while advising leaders and coaching trainers. Develops accessible, engaging solutions grounded in adult learning principles and supports learning quality standards, governance, and organizational performance.

Coordinates an urban farming therapeutic program, engaging and mentoring participants, matching activities to their goals and skills, supervising assistants, creating schedules, delivering workshops, supporting farmers market operations, and maintaining program records and participant metrics. The role also provides job coaching and contributes to farm product development, special events, and entrepreneurial initiatives.

Provides vocational assessment, employment planning, group facilitation, and ongoing employment support for adults in a Manhattan homeless-services shelter. Collaborates with multidisciplinary teams and case managers to address employment barriers, integrate vocational goals into service plans, document services, track tenant employment status, and advocate for participant preferences. The role also includes client visits, follow-up with employed tenants, meetings, supervision, and compliance with applicable regulations.

Provides front-desk and administrative support, including clerical tasks, communications, scheduling, document preparation, filing, database and EHR data entry, and coordination with staff, clients, visitors, and vendors. Handles sensitive information according to HIPAA and agency guidelines, responds to participant needs, maintains accurate documentation, and supports organizational operations and values.

Manages IT logistics processes, inventory controls, asset lifecycles, purchasing, shipping, receiving, configuration, troubleshooting, compliance checks, documentation, and reporting. Provides agency-wide user support by diagnosing and resolving technical issues, responding through phone, email, and in-person channels, and tracking requests in a CRM system. The role requires daily in-office work, occasional off-hours support, and the ability to lift 30 pounds.

Supervises program staff and oversees case management services for residents with mental health diagnoses, HIV/AIDS, substance use histories, and homelessness. Develops and coordinates client service plans, assessments, treatment placements, transitions, discharge planning, staff supervision, documentation, and agency partnerships. Provides emergency coverage and reports program issues and recommendations to senior leadership.

Manages organizational incident reporting, regulatory compliance, protective measures, investigations, corrective action plans, and incident trend analysis. Reviews documentation, supports incident review committees, conducts staff training, maintains reporting data in state systems, performs root-cause analysis, and coordinates with program leadership, HR, external stakeholders, and oversight bodies. The role requires extensive travel across boroughs, flexible scheduling, and occasional on-call availability.

Provides peer support to individuals receiving mental health services through outreach, advocacy, wellness planning, recovery education, life-skills support, resource connection, and accompaniment to appointments or community activities. Builds trusting relationships, shares lived experience appropriately, maintains professional boundaries, documents services, communicates safety concerns, and participates in team meetings, supervision, training, and crisis-response procedures.

Serves as the program’s front-line contact while performing clerical and office administration duties. Responsibilities include managing communications, calendars, documents, databases, data entry, filing, scheduling, stakeholder coordination, and sensitive information. The role also assists program participants, responds to consumer needs, prepares materials, and maintains accurate documentation in accordance with agency policies.

Provides peer support and community-based care coordination to people living with HIV/AIDS, homelessness, mental health challenges, and substance use. Uses lived experience to conduct outreach, accompany clients to appointments, support medication adherence, connect clients with medical and behavioral health services, facilitate groups, promote self-management, document services in AWARDS, collect outcome data, and participate in team meetings and quality improvement activities.

The Program Coordinator oversees daily operations of a mental health shelter, including clinical services, staff supervision, case management, housing and employment referrals, crisis intervention, compliance, documentation, consumer outcomes, and community partnerships. The role develops resident programs, monitors caseloads and living plans, supports incident management, and provides direct services as needed. Weekend and evening work is required.

Supervise DSPs and shift supervisors in a residential developmental disabilities program. Ensure individuals’ healthcare, nutrition, wellness, independence, and community participation needs are met. Manage staff assignments, coaching, care plans, transportation, regulatory compliance, incident reporting, safety drills, petty cash, and operational efficiency. Collaborate with nurses, QIDPs, clinicians, and the Program Director while maintaining a respectful, person-centered home environment.

Provides direct support to clubhouse members through case management, individualized planning, vocational and educational support, computer skills training, group activities, and community outings. Generalists manage member caseloads and records, facilitate unit programming, supervise member activities, and encourage employment or education goals. The role rotates across administrative, culinary, employment, education, maintenance, and media units while supporting individuals experiencing psychiatric challenges.

Manages residential services for individuals with intellectual and developmental disabilities. Promotes independence, coordinates healthcare, wellness, recreation, community activities, transportation, and regulatory compliance. Oversees shift operations, assigns staff, supervises direct support professionals and shift supervisors, and provides coaching and mentoring. Maintains health, safety, personal property, and a supportive living environment while ensuring person-centered care.

Provides psychotherapy and clinical care coordination for adults with serious mental illness. Maintains accurate, confidential electronic health records, coordinates services with internal and external providers, applies evidence-based and recovery-oriented treatment approaches, and supports referrals and community-based services as needed.