Teams at Services for the UnderServed (S:US)

Provides individual and group wellness services to people with serious mental illness and co-occurring substance use disorders through an ACT Team. Responsibilities include wellness psychoeducation, crisis intervention, case management, treatment planning, community-based support, housing and service linkage, advocacy, documentation, regulatory compliance, and collaboration with multidisciplinary teams and external organizations.

Serves as the program’s first point of contact, performing reception, clerical, communication, scheduling, document preparation, filing, database entry, and stakeholder coordination. The role handles sensitive information, supports participants and visitors, maintains office calendars and records, responds to consumer needs, and represents the organization professionally. Requires a high school diploma and at least one year of administrative experience.

Provides harm-reduction outreach, counseling, education, referrals, crisis intervention, service coordination, and recovery-oriented support to program participants. Develops person-centered service plans, delivers staff training, advocates with external providers, maintains documentation, supports conflict resolution and independent living skills, and promotes harm-reduction practices agency-wide. Requires at least two years of harm-reduction experience, strong communication and mediation skills, and proficiency with Microsoft Word and Excel.