Teams at Services for the UnderServed (S:US)

Conducts investigations into incidents involving consumers and employees across human services divisions. Interviews involved parties, analyzes reports, gathers evidence, prepares investigation reports, reviews external investigations, and supports incident coordination. Participates in audits, review committees, arbitration or court hearings, and facility focus reviews. Follows up on incomplete investigations and evaluates corrective actions while managing multiple deadlines and special projects.

Serves as the program’s first point of contact while performing clerical and administrative duties. Responsibilities include managing communications, calendars, documents, files, deliveries, databases, Excel and EHR data entry, and coordination with staff, clients, visitors, and vendors. The role also assists program participants, handles sensitive information, responds to needs and deadlines, and represents the organization professionally.

Leads the development operations function by building fundraising infrastructure, CRM governance, data-quality standards, gift administration controls, reporting dashboards, prospect and portfolio systems, process documentation, and change-management practices. Supervises a fundraising database manager, partners with Finance and cross-functional teams, supports CRM migration readiness, improves fundraising forecasting and pipeline management, and ensures accurate, scalable, and accountable operational workflows.