Jobs at Service Management Group (SMG)

Own the full new-logo sales cycle for upper mid-market and enterprise customers across restaurant, retail, and consumer services. Responsibilities include prospecting, pipeline development, discovery, account planning, stakeholder engagement, negotiation, contracting, forecasting, and closing business. The role carries an approximately $900K–$1.2M annual quota and requires sharing market insight with Sales, Marketing, and Product teams.

Manages client relationships and experience management programs, serving as a product and program expert. Provides training, consultative guidance, program health assessments, and strategic planning to improve adoption, satisfaction, ROI, and client outcomes. Coordinates deliverables, resolves concerns, maintains Salesforce records, identifies expansion opportunities, and partners with Sales and internal teams.

Generates qualified sales opportunities through account research, personalized outbound calls, email and social outreach, lead follow-up, prospect qualification, and discovery meeting scheduling. Maintains account information in Salesforce and Outreach, collaborates with sales leaders, and contributes to pipeline growth. The role includes structured coaching, sales development training, and increasing ownership of pipeline activities.