Jobs at Service Management Group (SMG)

Build and manage trusted client relationships, serve as a product and program expert, deliver training, improve program adoption and health, and connect experience management activities to business objectives and ROI. Lead consultations, maturity assessments, communications, issue resolution, and strategic planning across multiple accounts. Maintain Salesforce records, identify expansion opportunities, and partner with Sales and internal teams to deliver measurable client value.

Sources qualified sales opportunities through outbound calls, email, social outreach, networking, and lead follow-up. Researches target accounts, identifies buyers and pain points, develops messaging, and books qualified discovery meetings. Partners with sales leaders and account executives to prioritize named accounts and hand off opportunities for pipeline development. Works in a quota-driven environment using CRM and sales engagement tools.

Provide front-line technical and operational support for SMG products via tickets and calls: handle access, configuration, reporting, and troubleshooting; escalate complex issues with diagnostics; maintain ticket documentation; perform QA on deliverables; collaborate cross-functionally and recommend process improvements.