Jobs at Service Management Group (SMG)

Sources qualified sales opportunities through outbound calls, email, social outreach, networking, and lead follow-up. Researches target accounts, identifies buyers and pain points, develops messaging, and books qualified discovery meetings. Partners with sales leaders and account executives to prioritize named accounts and hand off opportunities for pipeline development. Works in a quota-driven environment using CRM and sales engagement tools.

Designs, operates, and improves reliable, secure cloud and hybrid infrastructure across networking, identity, messaging, virtualization, and security environments. Leads complex incident response, optimizes performance and costs, strengthens disaster recovery and observability, automates administration with scripting, supports cloud migrations, and advances site reliability and platform engineering practices.

Provide front-line technical and operational support for SMG products via tickets and calls: handle access, configuration, reporting, and troubleshooting; escalate complex issues with diagnostics; maintain ticket documentation; perform QA on deliverables; collaborate cross-functionally and recommend process improvements.