Teams at Service Management Group (SMG)

Provide front-line technical and operational support for SMG products via tickets and calls: handle access, configuration, reporting, and troubleshooting; escalate complex issues with diagnostics; maintain ticket documentation; perform QA on deliverables; collaborate cross-functionally and recommend process improvements.

The Sales Development Representative will source new sales opportunities, collaborate with sales leaders, secure qualified discovery meetings, track activities in CRM, and analyze sequences for strategies.