Jobs at Serve Robotics

Designs, validates, and troubleshoots electrical circuits, PCBs, interconnects, and embedded systems for autonomous delivery robots. Responsibilities include schematic development, component selection, PCB layout reviews, hardware bring-up, testing, root cause analysis, documentation, prototype integration, and manufacturing support. The engineer collaborates with firmware, software, manufacturing, vendors, and suppliers, and provides occasional onsite support for builds and validation.

As an Operations Associate, you'll assist in ensuring smooth operation of autonomous delivery robots, handling maintenance, documentation, and customer engagement to support timely deliveries.

The Director of Product for Data Flywheel will lead the roadmap for data initiatives, ensuring quality and compliance across various engineering teams and initiatives. Responsibilities include managing data metrics, supporting data pipelines, and collaborating across teams to enhance infrastructure.

The Operations Associate supports autonomous delivery robots by performing maintenance tasks, assisting with deployments, documenting incidents, and collaborating across teams.

The Operations Associate ensures the effective performance of autonomous delivery robots through maintenance, troubleshooting, customer interaction, and documentation, while adhering to safety standards.

Monitor and guide autonomous delivery robots in real time, respond to incidents, communicate with merchants and customers, document and report issues, support testing and pilots, and coordinate with internal teams to ensure safe, efficient operations.

Supports autonomous delivery robot operations through field deployment, inspection, cleaning, recovery, charging, and asset tracking. Operates company vehicles or e-bikes, responds to technical and environmental issues, documents incidents, manages escalation tickets, and helps ensure safe, timely deliveries. The role requires customer interaction, physical activity, flexible scheduling, and work in varying weather conditions.

Provides onsite electrical engineering support for manufacturing builds, NPI, validation, and sustaining production in Malaysia. Troubleshoots electrical and electromechanical failures, drives root-cause analysis, supports EMI/EMC testing and mitigation, and guides development of electrical test fixtures. Collaborates with contract manufacturers, suppliers, and cross-functional engineering teams to improve yield, production readiness, test coverage, documentation, and hardware reliability.

Build and maintain API-based data pipelines, analyze supply chain metrics, create dashboards and alerts, perform root-cause analysis, define KPIs with stakeholders, and document data models and integrations to improve logistics performance.

Lead and develop a hardware engineering team to design, validate, and deliver electrical and electronic systems for autonomous robots. Provide technical leadership across PCB, embedded electronics, sensors, power and motor control, manage project planning, risk mitigation, cross-functional integration, manufacturing readiness, hiring, and team development to take hardware programs from concept through production.

Support merchant partnerships through day-to-day issue resolution, merchant visits, onboarding, and new location launches. Gather partner feedback, surface insights to internal teams, and support robot demonstrations, local activations, and market growth initiatives to expand Serve's merchant footprint.

Coordinate and execute daily robot deployments, monitor live operations, enforce SOPs and safety, open/close depots, track operational metrics, support onboarding and process improvements, and provide ad hoc field support.

Coordinate daily commercial robot deployments by managing field and piloting teams, monitoring live operations, enforcing SOPs and safety, opening/closing depots, tracking metrics, supporting onboarding, and implementing process improvements to maintain reliable service.

The Operations Coordinator will oversee daily robot deployments, ensure compliance with operating procedures, track metrics, support training, and propose process improvements.

Lead planning, execution, and optimization of cross-functional hardware and software projects for robot development, manufacturing, testing, upgrades, and deployments. Coordinate mechanical, electrical, embedded, systems, manufacturing, and operations teams, define scope and timelines, mitigate risks, implement process improvements, run sprints, and maintain project documentation and stakeholder communication.

The Reliability Operations Engineer manages operational reliability for robotic systems, handles escalations, performs technical investigations, updates runbooks, and enhances troubleshooting workflows.

The Senior Reliability Operations Engineer leads incident response and Tier 2 support, develops operational documentation, writes automation scripts, and collaborates with engineering teams to improve system reliability.

Build and maintain internal web services and UIs to support deployment workflows, strengthen CI/CD and release safety, improve observability and auditability, and operate internal services including on-call support and production rollouts.

Own and grow a portfolio of merchant and platform partners, drive partner performance, retention, and revenue. Act as primary relationship owner, analyze performance data, resolve escalations, identify growth opportunities, lead cross-functional initiatives, and support contract negotiations and market expansion.

Design, validate, and test PCBs and electrical subsystems for autonomous delivery robots. Support schematic/component selection, PCB reviews, prototype bring-up, troubleshooting, characterization, and manufacturing collaboration. Develop and execute test plans, perform root cause analysis, and maintain engineering documentation while partnering with firmware, software, and manufacturing teams.