Jobs at Serve Robotics

Coordinate and execute daily robot deployments, monitor live operations, enforce SOPs and safety, open/close depots, track operational metrics, support onboarding and process improvements, and provide ad hoc field support.

The Staff Systems Engineer leads interdisciplinary teams to define requirements and specifications for an autonomous delivery robot, ensuring performance and safety through collaboration and problem-solving.

Lead a team of data engineers and analysts, define the data engineering roadmap, oversee data infrastructure, ensure analytics delivery, and establish data governance standards.

The Operations Coordinator will oversee daily robot deployments, ensure compliance with operating procedures, track metrics, support training, and propose process improvements.

Lead and improve Serve's Safety Management System: identify hazards, run risk assessments, manage incident investigations and emergency response, validate safety assurance, track safety metrics, and promote a strong safety culture across teams.

Coordinate daily commercial robot deployments by managing field and piloting teams, monitoring live operations, enforcing SOPs and safety, opening/closing depots, tracking metrics, supporting onboarding, and implementing process improvements to maintain reliable service.

The Government Affairs Manager will create and implement strategies for stakeholder engagement and advocate for autonomous delivery. Responsibilities include relationship building, monitoring regulations, and communication with senior management.

The IAM Engineer designs, implements, and maintains IAM systems, ensuring compliance and security while managing user access and automation workflows.

The Staff Technical Program Manager will manage robotics projects, oversee cross-functional teams, ensure timely delivery, and maintain effective communication across stakeholders.

The Reliability Operations Engineer manages operational reliability for robotic systems, handles escalations, performs technical investigations, updates runbooks, and enhances troubleshooting workflows.

The Senior Reliability Operations Engineer leads incident response and Tier 2 support, develops operational documentation, writes automation scripts, and collaborates with engineering teams to improve system reliability.

Own and grow a portfolio of merchant and platform partners, drive partner performance, retention, and revenue. Act as primary relationship owner, analyze performance data, resolve escalations, identify growth opportunities, lead cross-functional initiatives, and support contract negotiations and market expansion.

Build and maintain internal web services and UIs to support deployment workflows, strengthen CI/CD and release safety, improve observability and auditability, and operate internal services including on-call support and production rollouts.

Develop and scale machine learning training systems for robotics data, optimize training pipelines, and collaborate with ML researchers to enhance autonomy models.

Coordinate daily autonomous delivery operations by managing deployments, monitoring live activity, enforcing SOPs and safety, opening/closing depots, tracking operational metrics, supporting onboarding/training, and implementing process improvements to ensure reliable, scalable service.

As an Operations Coordinator, you will manage daily operations, oversee deployments, ensure adherence to SOPs, and track operational metrics while suggesting improvements.

As an Operations Associate, you'll assist in ensuring smooth operation of autonomous delivery robots, handling maintenance, documentation, and customer engagement to support timely deliveries.

Monitor and guide autonomous delivery robots in real time, resolve operational incidents with merchants and customers, document and escalate issues, support testing and pilot programs, meet performance targets, and coordinate with internal teams to improve operational quality.

Monitor and guide autonomous delivery robots in real time, respond to incidents, communicate with merchants and customers, document and report issues, support testing and pilots, and coordinate with internal teams to ensure safe, efficient operations.

Lead communications and public affairs execution for city launches, policy priorities, and market entry. Build media strategies, engage local stakeholders and validators, monitor legislation and opposition, support regulatory and government relations messaging, maintain incident response playbooks, draft reactive and briefing materials, prepare spokespeople, and manage inbound media in fast-moving, regulated environments.