Jobs at Sequoia Connect

Configure and optimize Zendesk, including views, triggers, automations, macros, integrations, SLAs, workflows, escalations, reports, and dashboards. Manage upgrades, troubleshoot platform issues, support data privacy and security compliance, and integrate telephony and messaging tools. Train agents, create technical documentation, and collaborate with support leadership and IT. Advanced English and Spanish are required. The role is remote.

Coordinate on-site organizational change management activities for SAP or S/4HANA implementations, including stakeholder identification, roadshows, communications, translations, and engagement. Translate materials between English and Spanish, collaborate with site stakeholders and supervisors, and support adoption of change initiatives in manufacturing environments. The role requires advanced bilingual communication, OCM expertise, manufacturing process knowledge, and on-site work in Mexicali.

Support, troubleshoot, configure, and optimize SAP EWM warehouse processes, including inbound, outbound, inventory, picking, packing, and put-away. Lead and validate System Integration Testing and User Acceptance Testing. The role requires senior functional SAP EWM expertise, advanced English and Spanish, and hybrid on-site availability. Knowledge of Labor Management, Yard Management, RF Framework, cloud-native foundations, or AI coding assistants is desirable.

Configure and manage SAP PP manufacturing processes, including MRP, production orders, and batch management. Lead SAP PP/EWM integration, support plant operations during go-lives, and coordinate closely with business stakeholders. The role requires advanced English and Spanish, strong communication skills, resilience, and onsite work in Mexicali three days per week. Familiarity with cloud-native foundations or AI coding assistants is preferred.

Facilitate Scrum ceremonies and SAFe practices, coordinate Agile Release Train activities and PI planning, maintain team metrics and dashboards, remove impediments, and promote continuous improvement. The Scrum Master collaborates with Product Owners, stakeholders, and global teams while working US Central Time hours. Remote work is available, with Mexico preferred.

Designs and maintains automated AWS data pipelines using Python, Airflow, dbt, SQL, and cloud storage. Responsibilities include pipeline orchestration, error troubleshooting, data imports and exports, Snowflake query optimization, reusable code generation, testing, security, and GitHub-based CI/CD. The role also supports AWS services, API integrations, monitoring, data quality validation, and collaboration with global teams in English and Spanish.

Business Analyst responsible for stakeholder engagement, requirements elicitation, process mapping, UAT, troubleshooting, frontline support, project coordination, and Scrum Master activities. The role requires presenting findings, managing agile ceremonies, analyzing data with advanced Excel and SQL, and using AI tools to resolve issues. Candidates should have financial services experience, strong communication skills, and at least five years of business analysis experience. The position is fully remote and requires advanced English and Spanish.

Provide Level 1 support, triage incidents within SLAs, investigate root causes, submit bug reports, and create knowledge-base documentation. Collaborate with Development, IT Support, Product, and QA teams while serving as a client point of contact. Troubleshoot customer issues, manage changing priorities, and implement solutions. The role requires five years of relevant experience, Excel proficiency, finance knowledge, AI tools experience, advanced English and Spanish, and independent work capability.

Leads Customer Journey Analytics and Adobe Target implementations, translating analytics requirements into technical specifications for web and app engineering teams. Owns solution design documentation, CJA connections and data views, additional data-source onboarding, reconciliation processes, audience and test setup, split configuration, and A4T reporting. Advises analytics and CRM teams on platform capabilities, segments, events, and variables while collaborating with QA on anomaly tracking.

Designs and executes tests for ETL workflows, data transformations, integrations, and REST APIs. Validates data accuracy between source and target systems, investigates discrepancies, and documents defects. Requires strong SQL, ETL testing, relational database, cloud data source, and programming experience with Java, Groovy, or Python. Mainframe JCL knowledge is desirable. The role is remote and involves collaboration with global teams in English and Spanish.

Lead enterprise data engineering delivery, including data pipelines, data products, canonical data models, and data services. Provide technical leadership, ensure platform quality and reliability, partner with architecture and platform teams, and mentor a high-performing engineering team. The role requires hands-on expertise in modern data architectures, distributed processing, PySpark, and Master Data Management, with cloud experience in AWS, GCP, or Azure preferred.

Designs and implements traditional and multi-cloud networking solutions, particularly in Azure. Responsibilities include secure connectivity, dynamic routing, firewall and cloud DNS administration, automation, backlog delivery, documentation, dashboards, and support for network products. The role also uses code management and release tools, infrastructure-as-code, scripting, APIs, and remote-access VPN solutions in large Agile environments.

Design, develop, and support integrations between Oracle platforms and third-party applications. The consultant will use OIC, REST/SOAP APIs, XML, JSON, XSLT, and SQL; integrate Oracle Fusion Cloud or EBS with external systems; and manage integration patterns, error handling, monitoring, and troubleshooting. The role requires collaboration with global functional and technical teams, strong stakeholder communication, advanced English and Spanish, and a hybrid work arrangement.

Execute and document functional, regression, integration, and UAT testing for the SLAMNET-Parcel implementation in Mexico. Validate brokerage workflows, identify and triage defects, support business users, analyze second-level application issues, maintain testing records, and coordinate with vendors and technical teams through go-live stabilization. The role requires Mexico brokerage and SLAMNET knowledge, strong analytical skills, QA tool familiarity, and advanced English and Spanish communication.

Senior Business Analyst serving as a bridge between business, product, architecture, engineering, and operations teams. Responsibilities include requirements gathering, user stories, process modeling, Agile ceremonies, system and data-flow analysis, Azure-based platform evaluation, and defining requirements for AI-powered features involving LLMs, Copilot, and RAG. The role requires strong technical analysis, enterprise software experience, stakeholder facilitation, and advanced English and Spanish communication skills.

Designs secure, end-to-end technical solutions in Azure Government environments. Responsibilities include creating architecture documentation and roadmaps, establishing standards, conducting reviews, guiding engineering teams, integrating AI capabilities, and ensuring compliance. The role collaborates with product, engineering, security, infrastructure, and delivery teams while supporting cloud modernization and secure AI architecture initiatives across LATAM.

Designs, implements, tests, and supports Oracle EBS Finance solutions across accounting, procurement, and financial operations. Gathers requirements, configures and develops Oracle EBS R12 features, documents solutions, supports QA and regression testing, and manages integrations with APIs, SFTP, banking, Kyriba, Tungsten, and Ariba. The role also drives process improvement, system reliability, and adoption of engineering best practices while collaborating with global teams.

Build and maintain data pipelines, transformation workflows, analytics data models, and Power BI dashboards. Use Python, SQL, dbt, Airflow, Snowflake, and DAX to support reporting, data quality, reconciliation, and performance optimization. Translate business requirements into scalable data solutions, troubleshoot existing pipelines, and collaborate with clients and global teams. The role requires strong communication, advanced English and Spanish, independent execution, and 10+ years of data experience.

Configure and migrate Adobe Journey Optimizer offers and decision policies, build eligibility and ranking logic, QA deployments, launch SMS, configure journeys and campaigns, and enable Customer Journey Analytics triggers. Advise CRM and agency teams on next-best-action capabilities, collaborate on audience and profile design, and deliver work through Agile sprints. Requires extensive Adobe Experience Platform and AJO experience, production email and push experience, outbound channel implementation, and fluent English and Spanish.

Administer and optimize production HPC environments supporting CAE and engineering workloads. Responsibilities include managing Linux infrastructure, job schedulers, resource allocation, CAE applications, software licensing, provisioning, automation, networking, monitoring, capacity planning, troubleshooting, incident response, and root cause analysis. The role also supports hardware lifecycle activities, system health checks, documentation, reporting, and continuous improvements to cluster performance, reliability, and scalability.