Jobs at Selector

Build and lead Selector AI’s Incident & Escalation function by defining operating models, severity standards, workflows, escalation paths, customer communications, and incident metrics. Run critical incident response, develop Incident Commanders, drive post-incident corrective actions, and establish accountability across NOC, SRE, Engineering, Product, Support, and Account teams. Use automation and AI to improve detection, triage, investigation, and response while converting recurring issues into measurable product and engineering improvements.

Own technical customer success from proof of concept through production adoption and expansion. Serve as the primary technical advisor, lead architecture and technical strategy, translate business requirements into technical specifications, conduct workshops and onboarding, troubleshoot complex infrastructure issues, and coordinate with Customer Success, Sales, Product, and Engineering. Support enterprise networking, observability, integrations, APIs, and AI-driven workflows while advocating for customer needs and roadmap priorities.

The Enterprise Account Executive will collaborate with sales and solutions teams, support PoVs, execute sales strategies, and capture customer requirements to drive sales for the operational intelligence platform.

The Senior Sales Engineer will deliver technical presentations, collaborate with sales teams, and provide post-sales support while building relationships with clients.

The DevOps/SRE will ensure the reliability of the AIOps platform, automate software deployment, manage infrastructure, and improve CI/CD practices.

The Business Development Representative will generate leads, nurture prospects, and build relationships to support the sales team's success. Responsibilities include utilizing various tools for lead generation, managing the sales pipeline, and setting up meetings between prospects and sales executives.

The Senior Systems Engineer will deliver technical presentations, educate customers on the SelectorAI platform, scope deployments, troubleshoot challenges, provide post-sales support, and foster technical relationships with clients.

The Product Manager is responsible for developing AIOps solutions for enterprise clients, collaborating across teams to enhance product capabilities and address operational challenges in network, infrastructure, and cloud environments.

The Customer Success Engineer ensures customer satisfaction and adoption of the Selector platform through support, guidance, and collaboration with the customer's teams.

As a Technical Marketing Engineer, you'll create technical content, manage demo environments, analyze competitors, and utilize AI tools for development, leveraging your engineering expertise to bridge marketing and technology.

The Sales Account Director collaborates with sales engineering for pre-sales, develops sales pitches, captures customer requirements, and supports ongoing PoVs.

The role involves technical expertise in operational analytics solutions, customer deployment, product integration, and collaboration with sales for pre-sales activities. It requires hands-on coding and improvements based on customer feedback.

The Product Manager will engage with enterprise customers to develop AIOps solutions for network and infrastructure monitoring, driving product roadmap and collaborating across teams to solve operational pain points and deliver enterprise-class capabilities.

The Director of Customer Success Operations oversees systems and processes for Customer Success, ensuring efficient execution across the customer lifecycle and enabling teams to focus on customer engagement.