Jobs at SchoolMint

Provides Tier 1 technical support through tickets, email, phone, and chat. Investigates and resolves SaaS product issues, guides customers through workflows, documents interactions, and escalates complex problems to higher support tiers. Collaborates with Customer Success, Product, and Engineering, identifies recurring issues, improves knowledge-base content, participates in product testing, and contributes to support process improvements while maintaining customer satisfaction and response-quality standards.

Generate and qualify inbound and outbound leads, make high-volume calls and emails, manage prospect data in Salesforce, hand off qualified opportunities to Account Executives, develop relationships with K-12 decision-makers, and collaborate with sales and marketing to meet lead generation goals.

Part-time paid internship supporting marketing technology and analytics: collect and analyze data, create reports and presentations, apply AI tools to research and content workflows, support events and webinars, collaborate across teams, and present findings to stakeholders.