Jobs at ScanSource

The National Channel Manager develops and maintains technology channel partner relationships, trains partners on telecommunications solutions, conducts customer discovery calls, presents demonstrations and proposals, supports contract signatures, coordinates implementation handoffs, manages the sales funnel and Salesforce records, and pursues sales goals through proactive partner outreach and industry events.

Own the vision, strategy, roadmap, and backlog for scalable software platforms. Translate business, partner, and customer needs into prioritized requirements, user stories, acceptance criteria, and measurable outcomes. Lead discovery, stakeholder governance, Agile delivery, release readiness, platform evolution, dependency management, and adoption initiatives while partnering with technical, operations, support, vendor, and executive teams.

Provides technical support to internal and external customers through phone, email, and web channels. Diagnoses hardware and software issues, documents and tracks problems, coordinates with vendors, installs equipment, tests products, demonstrates solutions, and recommends configurations. Requires customer service skills, networking experience, after-hours availability, and clear English communication. Preferred experience includes video conferencing, VoIP, business data services, foreign languages, and SAP.

Provides first-tier technical support for cloud services, managing support tickets from intake through resolution. Supports partners, customers, sales, and marketing with Microsoft 365 and Azure-related technical guidance. Escalates complex issues to vendors, educates users and team members, maintains case-management processes, assists with pre- and post-sale consultations, and pursues relevant technical certifications.

Manages supplier relationships and business performance within the Intelisys portfolio. Acts as the primary supplier liaison, develops business plans, tracks profitability, bonuses, commissions, pipelines, and performance goals, and coordinates supplier onboarding, programs, promotions, events, and legal or contract support. Collaborates with Sales, Marketing, Support, Finance, Legal, executives, and sales partners to drive growth, resolve issues, and maintain strong supplier partnerships.

Provides pre-sales technical support to internal and external customers through phone, email, web, and other channels. Answers technical inquiries, assesses customer needs, tracks support cases, provides product information, and trains customers and employees through demonstrations and presentations. Requires technology product support experience, customer service skills, and familiarity with networking or physical security technologies. The role is office-based with 5% travel and occasional lifting requirements.

Drive adoption and revenue growth for AWS, Microsoft, and Google Cloud Marketplace offerings across a partner ecosystem. Identify whitespace, develop pipeline, guide private offers and marketplace transactions, enable channel partners, execute complex deals, and collaborate with hyperscalers, ISVs, finance, legal, marketing, and operations. The role also develops sales playbooks, training programs, account strategies, campaigns, and performance reporting to scale marketplace sales.

Build and maintain customer-facing and internal user interfaces using modern front-end frameworks, especially React. Implement new features, modernize existing functionality, contribute to reusable UI standards, write unit tests, and improve code quality, performance, usability, and accessibility. Collaborate with developers, designers, product owners, and project managers while learning through feedback and code reviews.

Activates technology sales partners and serves as their primary technical advisor. Leads discovery, solution design, supplier evaluation, demonstrations, proofs of concept, technical validation, presentations, and opportunity progression across networking, cloud, infrastructure, customer experience, communications, and cybersecurity. Collaborates with channel managers, suppliers, customers, and engineering teams to influence pipeline and revenue, enable partners through training, and maintain accurate technical documentation and reporting.

Manages strategic supplier relationships, business plans, performance tracking, incentive programs, contracts, commission schedules, events, and sales-growth initiatives. Serves as the primary liaison between suppliers and internal Sales, Support, Marketing, Legal, Finance, and executive teams. The role requires strong communication, organization, diplomacy, problem-solving, and technology-industry knowledge, with responsibility for supplier onboarding, forecasting, business reviews, and go-to-market execution.

Designs and scales enterprise cellular connectivity solutions for mobility, IoT, and connected-device customers. Leads technical discovery, architects multi-carrier SIM/eSIM solutions, evaluates carrier and partner capabilities, supports deployments and troubleshooting, and translates technical architectures into commercially sound recommendations. Partners with sales, product, operations, carriers, and customers while communicating tradeoffs involving reliability, scalability, cost, risk, and business impact.

Produces and edits video projects from concept through delivery. Plans shoots, develops storyboards, coordinates talent and crews, operates cameras, lighting, and audio equipment, and manages set logistics. Edits footage, adds sound, color correction, motion graphics, and titles, then formats content for digital, social, internal, and broadcast platforms. Incorporates stakeholder feedback while maintaining brand alignment, quality, and deadlines.

Develops and maintains Power BI dashboards, reports, data models, and visualization solutions. Supports Power BI administration, troubleshooting, data transformation, ETL, performance optimization, and SAP BI reporting. Partners with stakeholders to gather requirements and deliver analytics initiatives, while training internal users and improving data-driven business processes. The role also provides technical support and contributes to BI standards, procedures, and best practices.

Manages supplier quotes and partner-support workflows by reviewing communications, submitting quotes, processing follow-up actions, coordinating pricing requests, and maintaining detailed CRM records. Responds to partner and supplier inquiries, monitors workflow updates, and provides backup support to ensure operational continuity. The role requires strong organization, communication, stakeholder coordination, and the ability to manage high request volumes across a regional partner base.

Manages supplier relationships and drives revenue, gross profit, market share, and profitability for assigned payment technology suppliers. Responsibilities include business planning, partner onboarding and enablement, contract negotiation, marketing coordination, competitive analysis, pipeline monitoring, issue escalation, quarterly business reviews, and presentations to suppliers and senior management. The role serves as the primary liaison among suppliers, resellers, sales teams, marketing, supply chain, and company leadership.

Manage and grow relationships with existing Intelisys partners through account planning, retention, enablement, opportunity support, supplier coordination, and sales execution. The role supports pipeline follow-through, quoting, CRM updates, partner outreach, forecasting, solution positioning, training, and events while coordinating with suppliers and internal sales teams.

Manage supplier business development across an assigned region or territory by recruiting and enabling reseller partners, supporting sales, strengthening supplier and customer relationships, and increasing revenue and gross profit. Responsibilities include creating business plans, developing retention and growth strategies, monitoring pipelines and performance, presenting to customers and suppliers, analyzing financial reports, forecasting, and maintaining product and competitive knowledge. Travel may comprise up to 50% of the role.

The Supplier Business Development Specialist recruits and enables customers, manages supplier relationships, supports sales, and drives revenue and growth goals. Responsibilities include developing retention and expansion strategies, recruiting new customers, maintaining supplier visibility, presenting to customers and partners, monitoring pipelines and performance, understanding competitive landscapes, and coordinating account coverage with sales teams. The role requires financial reporting, forecasting, strong communication, customer-facing distribution experience, and travel up to 40%.

Develops supplier business by recruiting and enabling reseller partners, supporting sales, managing supplier relationships, executing business plans, monitoring pipelines, and achieving revenue and gross profit goals. Presents to customers, suppliers, and executives while developing retention and growth strategies. Requires industry or sales business development experience, supplier certifications, channel strategy knowledge, financial reporting and forecasting skills, and proficiency in Microsoft Excel. Travel up to 50% is required.

Supports SAP solution design, configuration, testing, implementation, troubleshooting, and ongoing enhancements. Gathers and documents business requirements, maps them to SAP functionality, supports process improvements, prepares documentation and training materials, and assists users with adoption. Collaborates with senior analysts, the SAP Manager, business process owners, and stakeholders to deliver project tasks and resolve system issues. Requires 1–3 years of SAP configuration, support, or business systems experience, with travel of 10–20%.