Teams at ScanSource

The National Channel Manager develops and maintains technology channel partner relationships, trains partners on telecommunications solutions, conducts customer discovery calls, presents demonstrations and proposals, supports contract signatures, coordinates implementation handoffs, manages the sales funnel and Salesforce records, and pursues sales goals through proactive partner outreach and industry events.

Own the vision, strategy, roadmap, and backlog for scalable software platforms. Translate business, partner, and customer needs into prioritized requirements, user stories, acceptance criteria, and measurable outcomes. Lead discovery, stakeholder governance, Agile delivery, release readiness, platform evolution, dependency management, and adoption initiatives while partnering with technical, operations, support, vendor, and executive teams.

Provides technical support to internal and external customers through phone, email, and web channels. Diagnoses hardware and software issues, documents and tracks problems, coordinates with vendors, installs equipment, tests products, demonstrates solutions, and recommends configurations. Requires customer service skills, networking experience, after-hours availability, and clear English communication. Preferred experience includes video conferencing, VoIP, business data services, foreign languages, and SAP.