Jobs at Scale Computing

Coordinate onboarding and implementation for the Scale Computing Platform, manage case workflows and scheduling, communicate milestones, partner with Sales, Operations, and Support, and track internal service and support projects to ensure successful customer deployments.

Facilitate Kanban ceremonies, manage intake and triage, maintain Jira workflows and boards, track flow metrics, surface reactive work and blockers, coordinate cross-pod dependencies, and support customer delivery programs. Provide leadership with capacity views, flow reporting, and risk alerts while ensuring retrospective actions are completed. The role supports technical teams working on infrastructure, virtualization, networking, automation, and customer rollouts, with up to 25% domestic travel.

Lead and improve People Operations end-to-end: onboarding, changes, leaves, promotions, transfers, and offboarding. Optimize HR systems (Paylocity/HRIS), automate workflows, build AI-enabled tools, maintain data quality, create reporting and dashboards, partner with Finance/IT/vendors, and standardize global People practices to simplify employee and manager experiences.

Hands-on security engineer responsible for deploying, configuring, and automating security tooling across AWS/Azure and on-premises. Build and tune SIEM, EDR/XDR, vulnerability scanning, and IaC security; develop detection rules and automation (Python/Bash/PowerShell); support detection, threat hunting, incident response, and cloud/container hardening while working with the CISO to translate strategy into technical implementations.

Manage day-to-day accounting (journals, ledgers, reconciliations), prepare financial statements per Ind AS, ensure GST/TDS/Income Tax compliance, support audits, handle AP/AR and payroll accounting, produce MIS and variance analysis, coordinate with US team on US GAAP close activities, and improve accounting processes and controls.

Produce partner-facing e-learning courses and triage LMS support cases. Author Rise 360 content, export SCORM/xAPI, publish and configure Docebo courses, manage production in Monday.com, respond to Salesforce cases, maintain course quality, and generate training reports using AI tools.

Provide Salesforce platform support for global users: manage tickets, break/fix, testing, reports/dashboards, data manipulation, configuration (objects, fields, flows, security), user adoption, and collaborate with teams to deliver declarative solutions.

Provide front-line post-sales technical support for Scale Computing customers: answer calls and tickets, troubleshoot hyper-converged clusters, gather logs, escalate to Tier 2, participate in on-call rotation, and maintain product knowledge and customer satisfaction.