Teams at Scale Computing

Leads the India-based Help Desk and Systems Administration team, coordinating with US counterparts to provide 24/7 coverage. Manages staff, SLAs, escalations, ticket trends, onboarding, infrastructure, networks, enterprise systems, asset lifecycles, security compliance, audits, budgets, and IT projects. Oversees hiring, coaching, scheduling, performance management, process optimization, vendor coordination, and service delivery while maintaining technical expertise in systems administration and networking.

Supports B2B partner marketing programs for resellers, MSPs, and distributors. Responsibilities include launching campaigns, creating partner content, coordinating webinars and events, managing the partner portal and MDF program, promoting marketing tools, and tracking engagement, utilization, and campaign ROI. The role requires cross-functional collaboration, strong organization, communication, analytical skills, and occasional travel of up to 15%.

Facilitate Kanban ceremonies, manage intake and triage, maintain Jira workflows and boards, track flow metrics, surface reactive work and blockers, coordinate cross-pod dependencies, and support customer delivery programs. Provide leadership with capacity views, flow reporting, and risk alerts while ensuring retrospective actions are completed. The role supports technical teams working on infrastructure, virtualization, networking, automation, and customer rollouts, with up to 25% domestic travel.