Teams at Scale Computing

Provide front-line post-sales technical support for Scale Computing customers: answer calls and tickets, troubleshoot hyper-converged clusters, gather logs, escalate to Tier 2, participate in on-call rotation, and maintain product knowledge and customer satisfaction.

Coordinate onboarding and implementation for the Scale Computing Platform, manage case workflows and scheduling, communicate milestones, partner with Sales, Operations, and Support, and track internal service and support projects to ensure successful customer deployments.

Manage day-to-day accounting (journals, ledgers, reconciliations), prepare financial statements per Ind AS, ensure GST/TDS/Income Tax compliance, support audits, handle AP/AR and payroll accounting, produce MIS and variance analysis, coordinate with US team on US GAAP close activities, and improve accounting processes and controls.