Salesforce Administrator

Description

Who We Are

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

Job Overview

Our Business Systems Team is looking to hire a general Salesforce Administrator in Bengaluru, India. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we’re looking for an approachable, friendly team player.

Work Schedule: US Shift. Candidates must be willing to work during US business hours.

Responsibilities

• Manage incoming ticket requests from global internal users
• Provide real-time support for issues relating to Salesforce and other integrated systems
• Assist with break/fix requests
• Assist in system testing to ensure enhancements work properly
• Handle ad hoc report & dashboard  requests
• Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
• Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
• Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records
• Maintain and customize objects, record  types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
• Leverage declarative tools to enhance system configurations while adhering to best practices

Requirements

• 2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required
• Bachelor's degree or equivalent work experience 
• Understands the Salesforce database structure & best practices
• Takes initiative and delivers results  with minimal supervision
• Strong business acumen, technical  aptitude, analytical skills, & attention to detail
• An excellent communicator, both oral and  written English, who is efficient and effective with customers and colleagues around the world via web conferences, email, and in-person across roles and varying skill sets

Preferred Qualifications:

• Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot, DealHub
• Workflow & Automation Platforms: Zapier, Formstack, Jotform, Celigo
• Document & e-Signature Tools: Dropbox Sign, PandaDoc, Box, Docusign, Adobe Sign
• Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools
• Positive attitude and growth mindset

Perks of Scale Computing  

Group medical insurance.  

Paid company holidays.  

Casual dress code Cab facilities for employees working in shifts.  

Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere.  

Flexible work environment and an opportunity to grow as we grow.  

Scale Computing is an equal-opportunity employer.

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check