Jobs at Sangoma

The Senior Backend Developer will design and implement backend systems for UCaaS products, collaborating with teams to enhance service reliability and performance, while mentoring junior developers.

Lead integrated B2B marketing programs across demand generation, channel partner marketing, marketing operations, brand/PR, events, and analytics to drive pipeline, partner engagement, and revenue. Manage team, agencies, budgets, and cross-functional alignment with Sales, Product, Customer Success, and Revenue Operations.

The HRBP will handle technical recruiting alongside HR generalist duties, focusing on sourcing talent, managing hiring processes, and supporting employee relations and compliance initiatives.

Lead the software and infrastructure teams for a UCaaS platform, driving delivery and operational excellence while coaching engineers and managing projects.

Design, develop, and execute functional, regression, interoperability, system, and performance tests for VoIP/SIP products. Validate SIP/ISDN signaling, media handling, SBCs, gateways, and trunking. Analyze packet captures and logs, reproduce defects, and collaborate with development and product teams to ensure product quality across releases.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Lead planning, prioritization, governance, and execution for Unified Communications portfolio. Manage intake, cross-team dependencies, dashboards, and governance forums. Coach teams on Agile delivery, support executive prioritization, and improve delivery operating models using Jira/Confluence and portfolio reporting.

Provide end-user technical support and triage tickets, manage corporate PBX and shared devices, maintain device inventory and security compliance, perform basic network and systems administration, and share after-hours triage duties.

Manage and grow assigned client accounts for Sangoma by understanding business needs, recommending UC/VoIP solutions, driving renewals and upsells, coordinating cross-functional support, maintaining CRM records, and reporting on account performance.

Lead and grow a distributed engineering team building Sangomas UCaaS platform. Drive architecture, scalability, reliability, CI/CD, observability, incident response, and cross-functional delivery for voice, messaging, provisioning, integrations and admin services.

Lead a team of engineers in designing and delivering scalable solutions for CX/CCaaS platforms, ensuring reliability and performance while fostering a culture of improvement.

Develop, document, and support Sangoma connectivity products (VoIP gateways, SBCs). Design and implement features in embedded Linux using C/C++, collaborate with QA and support to ensure product quality and resolve customer issues.

Process accurate payroll across multiple locations (including international), maintain HRIS data, support onboarding/offboarding, benefits administration, payroll audits and reconciliations, generate reports, ensure compliance with wage and tax regulations, and respond to employee payroll/HRIS inquiries.

The Engineering Manager will lead and grow a team of full stack engineers, overseeing delivery and ensuring scalable, high-performance services for the CCaaS platform while collaborating across various teams.

Develop, maintain, and optimize scalable backend services and RESTful APIs using Node.js. Collaborate with frontend, QA, and product teams, troubleshoot production issues, build integrations with databases and third-party services, contribute to CI/CD and deployment, and participate in architecture and code-quality initiatives.

Support Account and Channel Managers in designing and selling Sangoma communications solutions. Engage customers and partners to deliver demos, proof-of-concepts, discovery, RFP responses, and technical documentation. Translate business needs into scalable UCaaS/CCaaS, VoIP/SIP, networking, and cloud communications solutions, assist onboarding, and collaborate with product and support teams to ensure successful deployments.

Serve as liaison between stakeholders, operations, and engineering to elicit, document, and manage business, functional, and non-functional requirements for NetOps. Create user stories, process flows, acceptance criteria; support process improvement, backlog refinement, Agile ceremonies, UAT, and production rollouts.

Design, build, and maintain scalable Salesforce solutions using Apex, LWC, and Flows. Lead integrations (REST/SOAP, Platform Events) with ERP/CPQ, optimize data models and SOQL performance, manage CI/CD and DevOps, mentor developers, and monitor system reliability and data integrity.

The National Account Manager drives growth for Sangoma's cloud products through the Technology Solutions Broker channel by recruiting partners, expanding relationships, and supporting sales efforts.

Qualify inbound APAC leads, provide pre-sales support, recommend solutions, prepare quotes, maintain CRM records, follow lead-engagement processes, and manage customer relationships including escalations and upsell opportunities to drive pipeline and revenue growth.