Jobs at San Manuel Gaming and Hospitality Authority

Provides administrative and technical support for the Risk Management department, including claims and incident report processing, certificate of insurance tracking, records maintenance, correspondence, invoicing, loss-run reviews, reporting, meeting coordination, and compliance documentation. The role requires strong organization, communication, analytical skills, confidentiality, Microsoft Office proficiency, and familiarity with risk, safety, liability, and regulatory concepts.

Performs preventive and corrective maintenance on central plant, electrical, mechanical, plumbing, refrigeration, fire alarm, heating, and ventilation systems. Troubleshoots failures, completes emergency repairs, installs equipment, maintains repair records, and identifies major repair needs. The role requires refrigeration experience, EPA certification, technical drawing literacy, safe tool operation, a Nevada driver’s license, and availability for evening, weekend, and holiday shifts.

Cocktail Servers greet guests, take and accurately serve food and beverage orders, prepare and garnish cocktails, process payments, maintain clean and stocked service areas, complete opening and closing duties, and resolve guest concerns. The role requires compliance with service, cash-handling, health, safety, and sanitation procedures while working varied shifts, including nights, weekends, and holidays, in a busy hotel or resort environment.

Supervises hotel public-area cleaning operations, including inspections, staffing allocation, supply distribution, vendor coordination, maintenance reporting, and compliance with cleaning and safety standards. Leads, trains, mentors, and evaluates casino and utility porters while ensuring guest service, cleanliness, grooming, attendance, and performance expectations. The role requires physical cleaning capabilities, equipment operation, conflict resolution, and work across all hotel areas and shifts.

Processes and reconciles accounts receivable transactions, prepares invoices and aging reports, researches billing issues, handles credit card disputes, maintains cash receipt records, and updates subsidiary ledgers to the general ledger. The role also supports refunds, communicates with customers and internal departments, and ensures compliance with gaming regulations and company policies.

Maintain cleanliness of kitchen areas and equipment, wash and sanitize dishes, pots, pans and utensils, manage trash and soiled linen, operate cleaning and material-handling equipment, follow safety and sanitation regulations, report equipment issues, complete required trainings, and support department operations during public health emergencies.

Provides security for nightlife and special events by patrolling venues, monitoring guests and activities, enforcing safety and gaming policies, controlling access, responding to emergencies, managing crowds, and diffusing hostile situations. The officer conducts searches and arrests within legal guidelines, preserves evidence, writes incident reports, communicates with management and law enforcement, and protects guests, VIPs, celebrities, team members, and property. The role requires physical conditioning, varied shifts, and the ability to restrain individuals and respond to incidents.

Perform preventative and corrective maintenance on electrical, mechanical, refrigeration, plumbing, and related systems. Troubleshoot and repair equipment, respond to emergencies, install new systems, keep maintenance records, and notify management of major repair needs. Support preventative maintenance scheduling and other duties as assigned.

Supervises the Workforce Planning team, overseeing staffing schedules, leave requests, call-outs, workload balancing, and timely schedule delivery. Partners with department leaders to optimize staffing and labor efficiency, adjusts workforce needs for events and reservations, supports hiring and employee development, prepares reports, and audits roster data for cost savings while ensuring policy and collective bargaining compliance.

Performs preventive and corrective maintenance across electrical, mechanical, plumbing, refrigeration, fire alarm, heating, and ventilating systems. Troubleshoots equipment, handles emergency repairs, installs new systems, maintains kitchen equipment and boilers, documents maintenance activities, and identifies major repair needs. The role requires evening, weekend, and holiday availability, physical mobility, safe tool operation, and compliance with applicable codes and regulations.

Manage casino revenue accounting, ensure regulatory compliance (Title 31, SOX), prepare and review financial and audit reports, oversee month-end close, reconcile revenue and cash variances, facilitate audits, implement policies and controls, and lead hiring and development for casino accounting staff.

Build and maintain relationships with premium casino guests to drive retention and gaming revenue. Provide exceptional guest service, resolve complaints, manage comps and marker authorizations, solicit loyalty program enrollment, coordinate guest travel and hospitality, conduct telemarketing and floor contact, and support casino marketing events and promotions.

Manage room assignments, pre-register guests, coordinate group arrivals, track room status with Housekeeping and Maintenance, resolve inventory conflicts, run operational reports, handle check-ins/check-outs and billing, and support Front Office leadership to ensure smooth guest experience.