Jobs at San Francisco Public Utilities Commission

Leads the strategy, evaluation, implementation, integration, maintenance, and support of technology products for SFPUC’s Portfolio Management Office. Develops product roadmaps, requirements, strategic plans, and digital services while coordinating business teams, technical staff, vendors, consultants, and stakeholders. Oversees product performance, system integrations, user adoption, issue resolution, purchasing, and operational support. Supervises technical teams and ensures solutions align with organizational priorities, security requirements, policies, and industry practices.

Supervises and administers complex human resources functions, including student employment recruitment, onboarding, classification, compensation, benefits, employee relations, training, and compliance. Oversees recruitment and examination processes, salary administration, ADA and leave requests, personnel transactions, reports, HR projects, and subordinate staff. Conducts classification and compensation studies, interprets employment laws and policies, and supports student employment operations, volunteer tracking, and alternative work arrangements.

Designs, develops, delivers, and evaluates employee training programs for City and County staff. Responsibilities include creating curricula, facilitating in-person and virtual learning, coaching and mentoring participants, maintaining training materials, assessing learning outcomes, coordinating logistics, preparing reports, collaborating with stakeholders, and supporting Train-the-Trainer programs. The role also ensures accessible learning environments and alignment with applicable laws, regulations, and organizational goals.

Manages the Director’s Office, including confidential executive administration, complex calendars, travel, budgets, documents, communications, and expense processing. Supervises administrative staff, develops procedures, conducts research and analysis, prepares reports, coordinates programs and projects, and supports strategic meetings and presentations. The role serves as a liaison between executive leadership, employees, contractors, vendors, project managers, and the public while handling special projects and airport-wide initiatives.

Leads technology procurement and contracting initiatives for SFPUC ITS, including enterprise printer-services modernization, vendor and contract management, competitive solicitations, workflow improvements, ServiceNow processes, technology asset analysis, reporting, and leadership recommendations. Coordinates cross-functional stakeholders, monitors procurement timelines and compliance, develops training materials, and supports organizational development initiatives.

Leads the Port Modernization Project, overseeing interconnected technology initiatives including Salesforce, Kahua, harbor management, system integrations, and payments infrastructure. Develops roadmaps, schedules, and implementation strategies; manages requirements, backlogs, stakeholders, Agile ceremonies, user research, change readiness, and external partners. Serves as product owner, facilitates consensus, evaluates workflows, and reports progress and recommendations to Port leadership.

Leads San Francisco’s citywide enterprise risk management strategy, insurance and risk-financing programs, contractual risk transfer, claims, and risk analysis. Advises senior city officials and departments, establishes policies and frameworks, manages insurers and professional providers, oversees a $50 million annual insurance budget, and strengthens organizational resilience across complex public services and infrastructure.

Provides IT support and technology administration for a municipal legal office. Responsibilities include migrating on-premises file shares to cloud repositories, deploying tools and enhancements, evaluating technical environments, troubleshooting systems, advising stakeholders, maintaining documentation and training materials, and interpreting IT policies. The role collaborates with internal teams, city partners, and vendors, while participating in rotating 24-hour on-call support for mission-critical software, hardware, and networks.

Leads the Department’s internal and external communications, marketing, media relations, public affairs, brand management, and crisis communications. Advises executive leadership on messaging and reputation, serves as spokesperson, oversees campaigns and communications materials, secures media coverage, manages outreach events, and guides internal messaging. The role also supervises professionals, manages cross-functional teams and budgets, evaluates campaign performance using analytics, and navigates politically sensitive public-service environments.

Support and modernize the City Attorneys IT systems and legal technology tools; assess, select, deploy, and maintain solutions; gather requirements; train and support end users; develop documentation, usage guidelines, and best practices; collaborate with stakeholders and vendors; provide 24-hour on-call rotation and improve workflows and system efficiency.

Designs, implements, maintains and monitors information security and privacy controls; responds to incidents; administers authentication and access controls; performs risk, compliance and governance assessments; and supports security training and third-party assessments.

Lead architect and technical authority for security systems: design, implement, maintain and monitor security and privacy controls; oversee incident response, access management, risk and compliance assessments, governance, and security awareness training. May supervise engineers or lead large, complex security projects.

Designs, implements, and maintains information security and privacy controls; monitors and responds to incidents and vulnerabilities; administers authentication and access controls; conducts risk, compliance, and governance activities; develops security policies, training, and monitoring capabilities; advises on privacy and regulatory risk and coordinates third-party responses.

Assist in implementing, monitoring, and maintaining information security and privacy controls. Support incident detection and response, vulnerability monitoring, access provisioning/deprovisioning, identity and access management, security assessments, and security training and awareness programs. Works under supervision on limited-scope assignments and escalates significant deviations.

Lead and supervise technical teams to design, implement, maintain, and troubleshoot complex on-premises, cloud, and hybrid systems. Serve as technical architect for deployments, upgrades, backups, disaster recovery, security configurations, infrastructure-as-code, and licensing. Evaluate new technologies, document procedures, and support enterprise strategy and QA for systems and platforms.

Entry-level applications engineer who assists in building, implementing, maintaining, troubleshooting and enhancing platform services, APIs, commercial and internal applications, performs testing, documents work, and supports software upgrades and deployments under general supervision.

Lead technical architect and senior engineer responsible for designing, implementing, maintaining and troubleshooting platform services, APIs, integrations, commercial packages and web applications. Provide technical leadership on large projects, develop test plans, manage upgrades, vendor relationships, documentation, and enforce version control and best practices. May supervise engineers or serve as subject-matter expert.

Entry-level systems engineer assisting with implementing, maintaining, troubleshooting and enhancing software systems and infrastructure across cloud, on-prem and hybrid environments. Tasks include deployments, patching, backups, migrations, upgrades, access configuration, help-desk support, documentation, and following change management and security procedures.

Assist with installing, configuring, testing, and documenting wired and wireless network systems. Provide day-to-day network support and troubleshooting, respond to tickets, configure firewall and security settings, assist with upgrades and expansions, and produce network installation and topology documentation. Work under general supervision within established procedures and gain independence with experience.

Analyze, design, implement, maintain and troubleshoot wired and wireless network systems. Install, configure and test routers, switches and firewalls; configure secure networks (VLANs, 802.1X); respond to tickets; participate in upgrades and integration testing; and produce installation and troubleshooting documentation.